Holiday Apartments in Norwich

Reviews

What our customers say about their holidays

• Bianca - Verified booking

  Não deixaram eu chegar antes do horário nem pra deixar mala, super entendi. Falaram que era por causa da limpeza. Okay. Mas quando eu chego no apartamento, era bem nítido que ele não estava limpo, o mau cheiro forte e o cheiro forte de mofo. O lixo estava na cozinha podre, a cama tinha vários cabelos e a cocha de cama suja!!!! E embaixo da cama muito mais sujo ainda, filmei tudo mandei para eles, demoraram horas pra me responder ! E perguntaram se eu queria que alguém fosse limpar ! Oi ? Como assim ??? Se não deixaram eu entrar antes por que estava sendo feito a limpeza , eu não iria sair para que fosse feita outra limpeza ! Isso era pra ter sido feito antes da minha chegada, fiquei bem decepcionada. Coloquei tudo para lavar ! Achei bem decepcionante em questão de limpeza ! Porém a localização é boa, apartamento é bem pequeno , o sofá velho, manjado , com cheiro forte ! O frigobar sem as peças , quebrado. Pelo valor que eu aluguei, achei que fosse melhor !!!

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• Thefra53rs - Verified booking

  Location and helpfulness of staff. The photos of the property were misleading. The light and airy property shown was not what I got. It was tiny, dark and unfit for purpose. I felt unsafe as the apartment was on the ground floor, backing onto a carpark. The bedroom was even lower still, with painted over, single glaze window frames. The kitchen/seating area had very small, uncomfortable seating. I was expecting the pictured accommodation but was severely disappointed in what I was met with. The building that the apartment was in was not obvious at all. The directions were incorrect. When questioning staff, they were unable to help. The third member of staff did acknowledge the directions were wrong and helped. The building was shabby and smelt of damp. I did not stay & made alternative hotel arrangements. I did not receive a refund. I was told that because the apartment was clean, that a refund was not an option. Overall a very stressful experience.

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• Pauline - Verified booking

  The location was good for the hospital which is what we needed. Everything we needed in the kitchen for self catering. Communication from the management team was good. Check in was easy. The heating went off at 10.30. it was chilly as a draught blew through the old windows. and not enough curtain covering to keep it warm. Just old office type vertical blinds. Which were not very good from a privacy point of view. No lamps in the living room so we sat under LED lights. And why not put wall lamps in the bedroom?..we had to climb over the bed to turn off the lights. The bathroom has a tiny cloakroom sink. Husband had to shave and wash in the kitchen. The apartment also needs a refurb. Paint work is dirty in places. The floor also needed a good sweep and clean. There is no parking in apartment 3 which was not made clear when we booked but I believe this has now been rectified after bringing it to the attention of the management team.

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• R - Verified booking

  clean,well positioned constant concern on parking which appeared on booking to be avialable.at the back. there were what appeared to be 2 spaces for our house which had 6 or so appts. One was permanently used the other was free so we used it luckily without interruption especially as my wife is somewhat disabled. On booking it said on street parking was 10 mins away which is a heck of a distance away plus knowing Norwich I doubt whether spaces would have been available. The situation should be absolutely clear on booking. There was no toilet roll and the shower needs re tightening as it is not firmly fixed to the wall. The tiling on the front steps is in bad repair and loose tiles are becoming dangerously slippy. Finally as we left the Fire Hazard alarm was continually going off. A resident in Apartment 1 was trying to resolve but we also left a message with your office.

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• Anthony - Verified booking

  Good value, well-positioned apartment. We have previously stayed in a larger one upstairs but only needed a small one this time. The apartments have been refurbished to a generally high standard but see below. The 25 bus stop is just across the road. The whole building really needs new windows. The existing ones are the originals, single-glazed, frames not in great condition, and only one opened in our apartment. We were comfortable in mild February weather, but very hot or very cold spells could be uncomfortable. The bedroom in Apartment 3 has very bright ceiling lights with the switch in the living room. It needs a pair of reading lights, possibly just small LEDs on goose-necks. The bed takes up almost the whole room - not a problem for us but one person has to climb across.

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