Norwich Holiday Cottages

Reviews

What our customers say about their holidays

• Alan - Verified booking

  We had a great time here, the weather was really good; which helps.

  First the good bits, Cobblers's Cottage is in a great location handy for the beach & the Ship Inn which is a great pub for food & take away fish & chips. The Sykes details said hand held shower but there is an electric power shower, the details also didn't mention a dish washer but there is a good compact one fitted. Washing & dish washer tablets provided. The bad bits, 1. The pipework to the toilet is covered in black mould. not very nice. I have photo. 2. The toilet bowl is black with grime and needs a serious cleaning. I have photo. 3. The toilet seat is a non self closing cheap flimsy plastic affair, could do with a decent sturdy soft close one 4. There are 4 beds but only 3 outside chairs 5. The outside table & chairs could do with a clean & a coat of preservative 6. The double bed is very soft, could do with a firmer mattress. We woke up with back ache. 7. The double socket near the blue cupboard does not work. It is hidden but is a good place to have one 8. Nice washing machine fitted but no where to dry it if you used it. In my view the Sykes cottage inspection process shows up as being weak as many of these issues would have picked up with a good professional inspection. The owner should also check the listing for accuracy as it is better than described. The issues aren't major but could be cheaply addressed to make a good cottage a great one. Its the sloppy attention to detail which annoys. These cottages are not cheap and the owners should maintain them properly. Perhaps they should stay there once a year to find out for themselves. Despite this annoyances we would come again!

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• Owen - Verified booking

  We were very disappointed with the cottage.

  It was far from the high standard we usually receive when we book with Sykes. 1. The bathroom was in a poor decorative condition. The radiator was rusty and did not always heat up. The bathroom itself seemed dated and not in good condition. Surfaces had not been cleaned and the shower cubicle had discoloured grout. The toiletry holder in the shower was also rusty. 2. There was obviously a problem with the heating system. When it came on it was very noisy and the radiators did not always heat up. On the last morning we woke up we had no heating or hot water. This was remedied by early afternoon. 3. We used the washing machine, but our clothes came out with black bits on them. On closer inspection we could see that water had collected in the seals and the machine had not been maintained. 4. The outside area had not been prepared for visitors. The outside dryer had algae on it, as did the table for sitting out. The area where the table was situated had not been cleared of moss and weeds. We had a period of good weather before and during our visit so would have liked to have made more use of this. The cottage was spacious for two people but lacked the care and attention to make a comfortable holiday property.

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• Malc - Verified booking

  Initially liked the cottage.

  Great location for beach and small village amenities (Ship inn very Good, but Chinese takeaway bland). Good ice cream shop next to arcade. Close by to Cromer, Sheringham, Holt and lots of National Trust sites. All the good parts were overshadowed by our first day. Managed to get suitcase upstairs, very narrow and winding as stated in the information, certainly not recommended for elderly or very young children, and was met by an unpleasent smell in the bedroom. Contacted the cleaners early next morning and asked them to investigate and get back to me. No response by lunch so before contacting again had a further look around and discoverd dog Poo under the bed. Clearly the cleaning company had not even looked under, let alone cleaned under the bed (7 hours cleaning time???). Contacted cleaning company again and explained. Said they would try and send someone out... Contacted Sykes and they were brilliant, they contacted owner and cleaning company. The issue was resolved in the afternoon and some recompense negotiated on our behalf with owner. Walked round very carefully in anticipation of wet patches. Looking to book somewhere for summer, but will definitely stipulate a cottage where no dogs allowed.

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• Lesley - Verified booking

  The cottage is well equipped and very comfortable.

  The location is excellent - close to the beach, pubs and cafes. We'd particularly recommend the carvery at the Royal Hotel and fish and chips from The Catch. From the cottage it is possible to travel easily to a number of attractive locations such as Horsey (seals and windpump), Cromer, Felbrigg, Happisburgh and the Broads . But, and this is a big but, the TV reception is practically non-existent. It should be made clear in the property description that the only way to way to watch live TV is by streaming from your smart phone and mirroring to the TV thereby using your own data. There are no instructions at all for the TV, let alone how to do this if, like me, you are not particularly technically adept. There is certainly no Sky TV as implied in the owner's response (which was still on the website yesterday morning) to some of the reviews.

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• Jacqui - Verified booking

  Lovely Cottage in Superb Position but marred by No Internet & Hardly any TV reception.

  The Cottage was really nice with wonderful log burner & clean & tastefully decorated throughout. Very close to the beach & cliff top walks with 2 nice cafes & a wonderful pub all within walking distance. Christmas was spoiled however by absolutely NO Internet & very poor TV Reception (as it was Bank Holiday there was no way of contacting anyone either). We ended up watching TV on our Telephones .. not exactly great! The owner did however give us a £50 refund towards the Data we’d used. The resident next door said he had no such problem, but was paying for an upgraded TV/Internet Package. We enjoyed our holiday, but it would have been Hellish for a Couple with Children wanting to use Video Games & Watch TV!!

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