West Runton Holiday Cottages

Reviews

What our customers say about their holidays

• Sue - Verified booking

  When we pulled up outside my heart sank when I saw the state of the outside of the property and my initial thoughts were OH NO what have we come to?

  The front garden gate is broken and the fence clearly hasn't been painted for years. The front garden was all overgrown and we had to push our way through the overgrown bushes that are growing over the pathway to get down to the front door. This was not great when you are battling your way through with luggage and its raining. Windows on the outside are filthy, clearly not been cleaned for a very long time. There's paint peeling off the fascia's and soffits. UPVC is green as it has not been cleaned for a very long time. There are weeds growing between the slabs. Some are so tall that they are above the windowsill. Unfortunately the back garden is the same. Again there are weeds growing through the slabbing at the back of the property. Slabs have not cleaned or swept. There is no back lawn to speak of, its made up of weeds. The garden down the side at the rear of the property is all overgrown with raspberry bushes to the point that it is taking over the washing line; there was one line that you could use as long as it wasn't windy as the washing would just blow into the overgrown raspberry bushes. Saying that though you are not able to use any of the so called pegs that are provided as they are all brittle, broken or rusty. The peg basket that they sit in is filthy and is actually green. Conservatory is absolutely filthy on the outside. All green and dirty, to the point even the windows on the outside are green in areas. The roof of the conservatory is the same. Certain aspects of the property inside also need attention. Some of the saucepans need replacing - they are cheap and worn out. Some of them need throwing away and new ones providing. The Kitchen strip light is broken and covered in grease, although it did have four working bulbs. The hoover smells horrible when it is turned on - needs cleaning As for the curtains- The curtains in the front bedroom do not even meet in the middle. They are just two squares of material hanging up at the window, but they are worse than useless. They are far too small for the window, therefore in the morning the light comes flooding through causing you to wake too early. Back bedroom curtains fit the window, but they are so thin that they are needn't be there. Needless to say, neither sets are lined! There was even a hole in the front bedroom door. Beds are extremely uncomfortable too. My husband ended up with a bad back and ended up sleeping on the sofa for a week The owners have provided CD's and DVD's but the players but not work. I see from previous reviews that this has been mentioned before As you can see from the above list of problems listed above, we found the property to be very poor, and not worth the price charged. We had been looking forward to this holiday as we love going to Cromer, but our experience was somewhat spoilt this year due to the above. It's a shame i have to write this bad review as the property is situated in a great location and could be lovely. Needless to say, we will not be staying in this property again. I will be putting in a formal complaint to Sykes holidays and looking for a refund

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• Fay B - Verified booking

  “The Annex on Morris Street is just like a bungalow, but with staircase leading to a bedroom in the eaves. I am not able to climb stairs and although the extra bedroom was nice to have, we both stayed in the downstairs accommodation. Which consists of a very large double bedroom, with a King sized bed. I personally would have preferred an actual double wardrobe as opposed to the &ldquo;open-plan&rdquo; type or concept, which consists of a wooden pole, with plenty of hangers, and a couple of slatted shelves. So although I hung up a lot of our clothes we kept the rest of our clothing in the case under the bed.<br /> The bathroom, which is off of the kitchen, has a very nice shower cubicle, but be aware that there is quite a high step to actually get into the cubicle. The bathroom has a Toilet, hand basin and Shower Cubicle.<br /> The kitchen has a lovely big freestanding Fridge-Freezer, as well as Microwave, Gas Hob, and everything else that Self Catering Accommodation needs.<br /> We had a wonderful break and have already booked to return for a Holiday at The Annex on Morris Street. I personally found the 6.5&rdquo; step up to get into the Double Bedroom, from the lounge, very difficult as there was nothing to hold onto, So, next time, I shall be bringing my disabled &ldquo;half-step&rdquo; to make it much easier to manage the 6.5&rdquo; step.<br /> ”

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• Fay B - Verified booking

  “The Annex on Morris Street is just like a bungalow, but with staircase leading to a bedroom in the eaves. I am not able to climb stairs and although the extra bedroom was nice to have, we both stayed in the downstairs accommodation. Which consists of a very large double bedroom, with a King sized bed. I personally would have preferred an actual double wardrobe as opposed to the “open-plan” type or concept, which consists of a wooden pole, with plenty of hangers, and a couple of slatted shelves. So although I hung up a lot of our clothes we kept the rest of our clothing in the case under the bed. The bathroom, which is off of the kitchen, has a very nice shower cubicle, but be aware that there is quite a high step to actually get into the cubicle. The bathroom has a Toilet, hand basin and Shower Cubicle. The kitchen has a lovely big freestanding Fridge-Freezer, as well as Microwave, Gas Hob, and everything else that Self Catering Accommodation needs. We had a wonderful break and have already booked to return for a Holiday at The Annex on Morris Street. I personally found the 6.5” step up to get into the Double Bedroom, from the lounge, very difficult as there was nothing to hold onto, So, next time, I shall be bringing my disabled “half-step” to make it much easier to manage the 6.5” step. ”

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• Jon G - Verified booking

  “We stayed over Christmas. The owners provided a decorated and lit tree - a lovely personal touch. The layout is quirky, but in a good way. A very spacious kitchen-diner is great for breakfasts, although there&#39;s a bigger dining room next door. There&#39;s also a roomy shower room (the shower would easily fit two people) with a toilet, and a comfy living room. The first floor features three bedrooms and a small lavatory room. The second floor has a single bedroom, a double bunk room and a really large bathroom. I&#39;m a little surprised they didn&#39;t make more of the space: if the bath wasn&#39;t so tight against the wall and the angle of the chimney, its shower could be mounted higher. Although the cottage does have a parking space assigned to it, I really don&#39;t recommend using it, as it&#39;s ridiculously difficult to manoeuvre a car into the tight little lane leading to the space, and you risk damaging your vehicle. Instead, park in the Salvation Army car park just before it, to unload, then move your car to the East Cliff car park off Cliff Road nearby, and buy a week&#39;s season ticket, which is also good for the Station Road car park.”

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• Jon G - Verified booking

  “We stayed over Christmas. The owners provided a decorated and lit tree - a lovely personal touch. The layout is quirky, but in a good way. A very spacious kitchen-diner is great for breakfasts, although there's a bigger dining room next door. There's also a roomy shower room (the shower would easily fit two people) with a toilet, and a comfy living room. The first floor features three bedrooms and a small lavatory room. The second floor has a single bedroom, a double bunk room and a really large bathroom. I'm a little surprised they didn't make more of the space: if the bath wasn't so tight against the wall and the angle of the chimney, its shower could be mounted higher. Although the cottage does have a parking space assigned to it, I really don't recommend using it, as it's ridiculously difficult to manoeuvre a car into the tight little lane leading to the space, and you risk damaging your vehicle. Instead, park in the Salvation Army car park just before it, to unload, then move your car to the East Cliff car park off Cliff Road nearby, and buy a week's season ticket, which is also good for the Station Road car park.”

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