Keswick Holiday Cottages

Reviews

What our customers say about their holidays

• Ritchie - Verified booking

  Ground Settings and views stunning.

  The whole place over all was very charming and a good base for us to explore the surrounding areas and relax in between.. lovely views to wake up to . Whole experience only Let down by a few things. 1. The room was generally cold. Heating pre programmed with control from us, and not coming on nearly enough for what was a cold Easter weekend. Only one radiator in the room and it was also set to a low heat. We had to open the bathroom door to try and heat the main space as it was the only warm room in the house. We called through to reception a few times to ask but no answer. Also sometimes no hot water so had to have Luke warm shower. 2. Towels were old with one having a tear in it. 3. Some simple essential things like salt and pepper, tea bags etc go a long way when renting a place and not have to go out and buy all these things when travelling. It makes a massive difference and this could easily be provided 4. The noise coming from the other flats was at times very intrusive. Walls etc are paper thin and you can hear everything. We had a family with young kids next to us that seemed unaware of how thin the walls are. Maybe customers can be made aware of this and asked to keep noise down? 4. There wasn't adequate cleaning materials. Just one dish sponge and an almost empty bottle of fairy liquid that I had to add water to. Again a simple and cheap thing to provide so we don't have to go out and buy all this for just a few nights stay. 5. Cooker was awful. Took forever to heat up. 6.TV must be 20yrs old and needs updating. 7.internet was shocking. I know place is rural so maybe can't be helped. I needed to do some work and at times was unusable. Seemed to always go down at night? Maybe something to pre warn customers before booking as if essential work was needed done then this would have been a problem. 8. Bed was very comfortable but pillows not great. Again, a lovely place. Friendly and helpful staff. Glad we stayed, but will look elsewhere next time given the above issues.

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• Sarah - Verified booking

  The house is very well appointed, the bed comfortable, the shower powerful and hot.

  Cooking facilities and equipment generally excellent. Given it’s new I’d give the following feedback and hope it’s helpful going forward. Quilt tog of 15 was far too hot even after we turned the radiator off for the following 4 days. A full length mirror in the landing or in bedroom would be useful. Wi-Fi code info needs to be in brochure as would how to open bedroom windows as I didn’t fathom this either. It would be nice to include an initial bag of logs… if you arrive at 4/5 or later it’s not ideal to go looking and a real fire is part of the attraction… or provide for a small charge? A shelf in the bathroom for toiletries would be useful… otherwise people will put stuff on window cill and the paint will quickly be marked. Some baking sheets would also be useful … the pie dishes were fine to put things in but again will be marked very quickly … as I found them not easy to get all marks off even with a good dose of elbow grease. There is a leak from next doors waste pipe out the back and this gives a constant slapping sound which is irritating at night. And finally we would suggest being more clear about the tightness of access and egress from the cottage in a medium to large vehicle… we found it a challenge in our Kia Nero especially if the bins are not pulled right in… even worse in the dark. But these did not distract from a great time in a fab location… just might be worth consideration for the future…. We walked everyday from the property without using the car… did cat bells, round the lake, latrigg fell and the railway line to Threlkeld. In the car we went to borrowdale, bassenthwaite, and buttermere. Great hearty food at the dog and gun… goulash is huge! And tasty. Best meal a tFellpack… modern dining. Great selection of beers at the crafty baa.. and very filling sharing platter. Tourist information office full of very helpful staff, ideas for walks and guide maps at £1.25 for about 5/6 walks from the town. Highly recommend a stay. Many thanks

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• Andrew - Verified booking

  Firstly the location was absolutely phenomenal - being only a few minutes from nearly all of the main tourist spots of the Lakes.

  The hotel itself is set right on the banks of the reservoir, overlooked by Helvellyn. For walkers, or those wanting to be close to everything, and out all day, this is a perfect spot. At the time of writing, the only constructive criticism i have is the Hayloft is a little tired and does need a freshen up. The bathroom has a bit of black mold on the ceiling, tiles, and shower curtain. The floor and sofas could use a proper clean, and there are water marks under the windows. Furthermore wi-fi is very poor in the room itself. As a note to the owner, this can be easily rectified by using boosters or discs. The owners are friendly and very helpful, and we felt very welcome the entire time of our stay. Overall, i would recommend this location if you plan on long days out exploring the Lakes. However, if you're looking for a place to spend time relaxing at the hotel, I would consider looking elsewhere. For my wife and I that were out exploring from 9am to 8pm everyday, this was a good place - although maybe a little on the expensive side.

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• N - Verified booking

  The Hayloft is an upstairs conversion and has only one opening window no more than 30cm square.

  The heat would have been intolerable, but fortunately the unit below (The Stables) was available and the owners allowed us to have that instead without any fuss. I think the fact that the Hayloft is an upstairs unit with poor ventilation should be made clear in the details. In The Stables, bathroom lighting was inadequate for shaving/make up. I guess the illuminated mirror was meant to make up the light level, but was not working. The self catering facilities were adequate but we had hoped that, as part of the Dale Head Hall Hotel complex, we might have been able to get a meal in their restaurant if we fancied a change. That was not possible as the hotel does not do evening meals except for pre-booked 'fine dining' at £40 a head. While we were there we were not aware of any guests availing themselves of this facility. As the hotel describes itself as a hotel and restaurant, it would be helpful if the details for the self catering units gave some indication of the restricted availability of the restaurant.

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• Carla - Verified booking

  The accommodation wasn't quite as listed and this made a big difference to our stay.

  The 'private' terrace wasn't private as there was an adjoining suite which used the same area. This also meant that when you opened the main curtains they could walk past which meant the room wasn't private either. There was also a locked door that led from our room into the hotel, which wasn't used and made us feel a bit uncomfortable. Unfortunately we thought the suite was separate from the hotel but it wasn't and the walls were very thin which meant we heard a lot of noise from above and to the side of us. The cleanliness was also not up to standard, especially as they currently have more time to clean due to covid. There were stains on the towels, dead bug marks on the wall, stains on the carpet and hairs in the bath. The bathroom was also not finished, the ceiling wasn't painted and there was a tile missing on the wall. This room has an incredible view which is brilliant but the overall quality of the room did not meet our expectations or the price we paid.

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