Romantic Cottages in the UK

Reviews

What our customers say about their holidays

• Angela - Verified booking

  Overall the property was of a good size and provided plenty of space for a large family gathering Keysafe held one key, but no key for the other door at the front of the property, which really is a fire safety risk.

  Patio door in the main lounge, just has a tiny bolt at the bottom of the door , slight push and open. No key available. Windows just needed a one finger push and open, even if handle appears to have locked windows. Hot tub, request in advance and told would be ready late Friday / earl. Saturday due to cleaning. which was interesting as no bookings prior to our arrival. Very clear property not available until 5pm so would expect all amenities available? One of our party unable to access the property due to farmer dealing with sheep and gates unable to be accessed. Aga - disconnected / no pilot light connections available. Contact with housekeeper, difficult with no reception, but 4 hours after sending a text on Saturday, a reply send to contact another number. By which time returned to the property and didn't receive., until left property on Monday morning. Allegedly Jake on site and visited Saturday and Sunday and tapped on door and kitchen window. A surprise he didn't get a response with someone in the kitchen all day Sunday. Not sure if on site not seen by 12 people! and what does on site actually mean? No basic items like salt and pepper, instruction for items not available like a cafetiere. While out on Saturday bought our own. Large damp patches in bathrooms, paint and masonry falling off walls, rain coming though some windows indicated TV in all bedrooms - well apart from 1 which had wall mountings but no tv Snug shows a picture in property details as having a TV again just wall mountings Prior arrival asked for confirmation of bedding for additional beds, after calling all numbers provided a week in advance as requested daily, send a text, finally received a reply from housekeeping who'd been unwell. "the bedding for the sofa beds is provided if more than 12 people". confirmed our booking indicated 13 people. suggest if needed camp beds reques is made in adavnce A camp bed set up in 1 room as requested. seems a whole in the middle and Saturday night guest slept on sofa, and went home on Sunday evening, as unable to cope with another night without sleep but by far the biggest issue is the water supply, after poor sleep on Friday night, as a family we agreed no toilets flushed or taps run after 11pm. while feedback highlights as an issue in July, Cleary not resolved. The noise from the water pump is so loud no matter where in the property anyone sleeping , including those who tried to escape the noise and sleep on settees. toilet and water a basic facility, while provided, only overnight if you don't want to sleep. Previous feedback indicate an issue for two bedrooms between a bathroom - reality is the whole house disturbed, and don't think about putting dishwasher on overnight if you want any sleep Concerns raised with Sykes, feedback, raised with owner - not offering compensation case closed.

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• Lisa - Verified booking

  We found it a inconvenience not being able to use the bath or shower due to a leak, we were told not to use it and it couldn’t be fixed till Friday after we left (4 days later).

  The other upstairs shower room had the knob stuck and was too hot which left us with only 1 shower to use between us all. The tv in the small living room was broken on arrival, this wasn’t a issue we didn’t watch it or need it replacing, however it would of been nice if we could of used it. Kitchen knives need a sharpening, aside from that all kitchen equipment was provided it was impressive to have wisks,steamer pans and muffin trays, as previous houses we’ve stayed at have not had these. We were told not to use the arga as it makes the house too hot, we did struggle to cook for all of us with the small oven only. The electronic fly zapper machines would be a excellent added extra to the house, there was so many flies. Hot tub maintenance was not as we would expect,I had to ask for it to be looked at due to the colour, I was told it is checked every day, this was not the case it was checked a couple of times only on our stay, we all had irritation and rashes 1 night from the hot tub. Also on arrival the hot tub had not been adequately cleaned there was glass in it, the first few days many of our party members had small injuries to feet due to the glass. It’s assumed the party before us had broken a glass in or around the hot tub, we swept outside and recovered lots of tiny shards. The cottage itself was very beautiful and big, we loved our stay, we loved to watch the farmers sorting the animals, we had a great time, the cottage was fantastic for us, we were a party of friends with 4 children with additional needs (adhd,autisim and Tourette’s) the children absolutely loved the house, they used the main sitting room as a children’s room for the PlayStation, they had lots of space for time out. The house was very remote which we liked it gave the adults the perfect opportunity to relax. Very comfortable beds and couches. We would definitely return.

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• hugh - Verified booking

  Overall we enjoyed our stay and the views, and the location, made it an enjoyable trip.

  Having used John Bray for over 30 years and so have a little experience in holiday lettings I would make the following observations, some general, some specific to the property. It is a pity that the interactive map to find the property doesn't have the name of the house on it! The - presumably - old name really doesn't help! As so much, understandably, has been made about "covid cleaning", it was disappointing that some of the vacuuming was very sketchy, the kitchen work surface was poorly cleaned and the wall to floor radiator in the kitchen was leaking ( surely that had been noticed?). These points were notified to the office on the Saturday but no repair was carried out in our week there. Whilst nice to have 2 "living rooms", the front room was so full of furniture that moving in the room was difficult. The very large wing chair in front of the TV was superfluous. In the kitchen/dining area the front window was almost completely obscured by an enormous pile of outdoor cushions - nice in the summer but never used last week. We thought that whilst the outdoor showers were good for coming in off the beach etc, not having a proper indoor shower in any bathroom was a negative. In windy conditions which we had the top floor room was very noisy - ? loose roof slates?? I think the lack of "proper" wine glasses detracts from an otherwise very well equipped kitchen. I feel that 9am is an unreasonably early time to vacate the property, one of the reasons we paid to have it cleaned. In over 30 years of using John Bray this is the first time we have paid a "security deposit" - £400 in this instance. To be told that it will take 2 weeks before it is returned I think is unacceptable.

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• Kiran - Verified booking

  Considering all the reviews on various platforms for this cottage, I was nervous before arriving.

  However, it was a good place for a large party to stay and had lots of room for everyone to space out. Positives - the space - lounge was a good size so were the bedrooms, the rooms were clean with sheets and all had towels, bathrooms were clean, kitchen had good amount of crockery/ cutlery/ glasses, quiet and great views. Tesco superstore only 20mins away. Good location. Negatives - refused flexibility for a change of date due to a very serious personal matter so those that could attend had to make it work as there was no refund or change of date available. Messaging via text was quite short and didn't come across friendly. Raised an issue about the hot tub not working properly during our stay and didn't get a response. The hot tub was on and off and didn't seem clean. Those that did use experienced skin irritation (maybe due to high levels of chlorine). Noticed the hot water for showers wasn't available after 11pm at night but was available in the kitchen. The washing machine and dryer do not work properly - seems like only basic cycles are available (maybe to control electricity usage). The property is need of a refurb i.e. some door handles broken, lights not working, peeling walls, rear patio doors had no lock and the front door only worked with one lock. Despite the negatives, the family did have a nice stay.

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• Amy - Verified booking

  We had the most wonderful stay at Treboeth.

  Everything was perfect for us, 11 girls away celebrating a friends 40th. The hot tub was outstanding and the house was huge - clean, comfortable and stunning. It would be helpful if there were a few more saucepans and frying pans, as cooking the curries for 11 on Saturday night was a bit tricky, but other than that, the facilities were great, having plenty of plates, bowels, cups, glasses and cutlery. I was very disappointed to be charged an additional £50 for moving the date by Sykes. I understand that there may be an admin charge in some cases, but this was a simple move from one weekend to another, before the final amount was paid. The deposit was paid in full and on time, when we realised that the birthday girl (who this was all a surprise from), had something on during the weekend we had booked. I went online to see when the cottage was free and it had no booking the weekend before, so I called to swap the date. To be charged an additional £50 for this when it had not hindered anybody I really felt was unnecessary. So I would recommend Treboeth to anybody looking for a getaway. It is the most beautiful cottage I have stayed in. Sykes, I am less likely to recommend you I’m afraid. The £50 was a ‘tick a box’ admin exercise that showed little sympathy for a worried customer!

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