Romantic Cottages in the UK

Reviews

What our customers say about their holidays

• Andrew - Verified booking

  I stayed at this property between the 8th of March and the 15th of March and I booked it because I had stayed at Otter Cottage approximately 200 yards along the road recently in January.

  On the face of it this is a modern property which certainly looks the part but I had a nightmare week there. On arrival no satellite signal so could not use the TV, the basement TV also had no signal but access to iPlayer etc, I could not use this as my wife is disabled and on a feeding pump and could not use the stairs, when I booked I made sure everything that I needed was on the one level, after much faffing about with the owner and the housekeeper the following day they arranged for a satellite repair guy to attend from Stornaway on the Monday to check the satellite position as they stated that there had been storms and had knocked out a lot of other satellites, two guys turned up in a private car without a ladder and new they couldn’t reach it , came into house and checked the connections and could find nothing amiss, and stated it was a subscription issue, by this time I’m none too pleased so they went away in the huff, spoke to housekeeper Elly who said that she would get onto Sky and get sorted, came back to me and said spent hours onto Sky and it would not be up and running now till the following Thursday ( now I’ve been a Sky customer for over 25 years and never been in situation where it would take more than a few hours to upgrade or install a package ). because the Tv in the lounge was Sky Glass then you could not use it even as an app , was offered a smaller tv by Elly on the Tuesday to get me at least BBC iPlayer but by this time I was not prepared to stay in and deal with it so told her to forget it, now guess what? by the Friday when I left there was still no picture ( took a photo as proof ), next door neighbour who was a nurse noticed my wife had a nasal tube and new she was on a feeding pump as this was now Wednesday she asked if we knew the power was going down in area the next day Thursday, I told her no I was not given any information about this, she said that everyone had three months notice of this as a few properties ( new builds ) up the coast were all being connected to the electricity grid and power could be out all day and possibly into the Friday. The house itself is cold, although you can allegedly up the thermostat to increase the temperature but the owner 600 miles away can override it, the ceiling is the height of a double decker bus so any heat goes straight up about 16 feet, the owner said to use the display fireplace to boost the heat but as I explained to him it is a fan heater which aims the heat into a glass fish tank type display and cuts itself out constantly, so my wife is sitting with a hot water bottle in a property that I had paid a premium price for. The lounge had no small tables to put a drink on so I had to go upstairs and take two bedside cabinets down to use as tables ( Elly came with two small tables on the Sunday or Monday ) the lounge has large windows but no blinds or curtains so you are sitting there at night and feel like a goldfish, god knows what it would be like in the summer. There is a distinct lack of places to hang things, no key hooks , no towel hooks in bathroom, you are encouraged to use the side door into the utility but the door is either warped or badly fitted , no trays to put wet boots or hangers for jackets, no shower caddy, no space/shelving at bathroom sink to hold toiletries, had to store at windowsill, no scissors no torches, had to buy scissors in Tarbert , supposed to be dog friendly but large glass coffee table by lounge window with sharp corners at dog eye height ( and the owner is a vet ) place is surrounded by sheep which is not ideal if you have a dog as the new fence down the right especially has spaces at the bottom where a dog can escape. Supposed to be instructions in a black box on how to use the hob but found none ,had to google it. On reading the house guide it gives the owners application to Harris council to use the property as a rental BUT it clearly states that due to the way water is supplied/stored for use at this property and is susceptible to legionella then the property is NOT to be rented to people who may be vulnerable and the owner has clearly ticked the box to say that he complies with this regulation. So maybe he ( a medical professional ) can explain how my wife who has a suppressed immune system managed to stay here and was potentially put at risk, and why this is not clearly advised on SYKES SITE. So to conclude would I recommend this property Would you like to phone a friend?

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• Simon - Verified booking

  On arrival it was a struggle to open the main door.

  When entering we had noticed lack of cleanliness windows were all smudged and marked mirrors were also dirty too, cobwebs found everywhere. The downstairs toilet light was constantly flickering when using it. The upstairs landing light also flickered, the master bedroom main light was not working at all (but got replaced when got in touch with maintenance), the main bathroom had broken floor tiles, the second set of double doors in the living area was a wrestling match to open close and lock so we didnt open them again, there was a chip on the hob in the kitchen, all the lamp shades need cleaning or replacing as they were dirty, the hot tub cover was covered in bird droppings which had not been cleaned in a while, they had used slate surroundings the area so be aware that you'll need some foot wear getting in and out of the hot tub, I'd also recommend an umbrella whilst in the hotub to avoid getting bird dropping on you. It should really have a canopy over it like one of the neighbouring hottubs has. Could do with replacing sofas badly worn and sunken and lingering smell off dog ( which i understand it was a pet friendly accomadation but could be cleaned properly) there are some good poits though, the beds were comfy the hotub it self was nice, when your not getting bird droppings on you, the showers in bath main bathroom and ensuite were good. The wifi helped alot as it is a complete signal deadspot, plenty of cutlery and crockery provided. We would stay again if a few upgrades and general maintenance were done. We paid 850 for the week and although was cheap for the accommodation you can see why it was cheap.

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• Megan - Verified booking

  It was mentioned in the listing that there would be a swimming pool on site however that was not the case as when we got there some people said it was a plan about 5years ago and not got pushed any further.

  Also the cleanliness of the house was not great, there was cobwebs everywhere, inches of dust on top of wardrobes and on blinds etc. Hence all the cobwebs there were loads of spiders crawling about which is understandable because of the season changes but for the amount there was it was not nice and comfortable to sleep with. Speaking of comfort, the beds and pillows were ridiculous, I had 4 pillows to myself but felt like I had 1, I’ve got chronic back pain originally and so has my mum who has got a medical condition where her back needs to be risen and we were both in so much discomfort due to the pillows being so flat. The mattress itself was average, no life or bounce to it. We had a maintenance man come out as I went to put the heating on in my room, as soon as I did I could smell gas. My mum said it’s probably just dust I can smell, as she went to check behind the radiator, the whole radiator fell off the wall and was hanging on by tiny temporary screws. Immediately turned the radiator off, took pictures and sent them straight to the people in charge. Few hours later they sent out that maintenance man who fixed it straight away but mentioned the mattresses hadn’t been changed in over 11years, when the site first ever opened?? Besides all that, had a great stay, liked how big and spacious the place was along with the fact that they provided a smart TV where you could watch Netflix, Disney etc.

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• Helen - Verified booking

  On first impressions we were pleased until we found a hole in the bed sheets and stain.

  There were many unclean items in the kitchen that we needed to wash before use and the teabags, kitchen roll & washing up liquid had not been replenished. When we contacted the cleaner she told us to go and buy some and did not want to address it and was very rude. We found the dryer unusable until it was cleaned by us due to lots of sand, fluff & overflowing water tank. The wooden floor leading into the lounge was raised due to damp and therefore we could not close the lounge door. There are no side tables to put a drink on in the lounge, we had to put our drinks on the floor. In all three bathrooms there were no hooks to hang a damp bath towel and no hand towel holder. There was a roll of wires hanging out from the main bedroom wall. Sparkling grape juice left as a welcome pack rather than a bottle of wine! We have stayed in much more luxurious properties at half the price - very disappointed. There is much to address before the property can be described as luxury. Overall a very expensive non luxury stay.

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• Zoe - Verified booking

  We stayed at this property and would not recommend.

  It is very damp downstairs in the bedrooms. We had very cold at times wet beds from damp. The property owner tries hard with the damp but the smell hits you as soon as you walk in. Beds have very soft mattresses. Shower is dangerous as it falls of the holder, shower tray doesn’t drain and when you stop the shower and turn it back on it scalds you! Well stocked kitchen and plenty of sofas, two fridges but they are small with a small freezer box, one was stuck. Largest coffee table I have ever seen. Games in the cupboard if needed, wifi and TV. TV in bedroom did not work. You only have 1 key so difficult if someone is staying in and someone going out, you have to lock the door with a key. Cleaners left food debris, napkins and deflated balloons under the sofa. Not great for mobility as listed and the site itself is not great. Pools are small and the shop is tiny with limited choice, pool tables were old and worn. I would not return purely due to the damp in the lodge, it was awful and ruined our holiday.

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