School Holidays 2017 Cottages In Newquay

Reviews

What our customers say about their holidays

• Emma - Verified booking

  We reported a few items on our 1st day and these concerns were received professionally by the initial Sykes rep on duty, Jacqueline.

  When the leaking outdoor shower stayed permanently on we reported again and turned off the mains water. The lack of recycling/glass bins was reported and we were assured it would be addressed. When the attending plumber simply isolated the shower from the mains that left us with no way of cleaning boards and wet suits outside so we had to trapse them through the house - far from ideal. Shower had not been repaired but simply but out of action! A few days later we disocvered soiled sheets in the downstairs guest room. When I phoned Sykes to update them I spoke with Anna who asked me to send pictures which I hadn't done, but simply placed sheets on a boil wash as I did not wish to disturb our holiday further by waiting for replacement sheets. All this time I believed I was giving helpful feedback to Sykes/Landlord to assist with future rentals and had at no time questioned my expectations as a paying 'customer' - that was until I was received an email from Frederick advising that the landlord was concerned about the amount of visits the plumber had made and still the issue was unresolved. The phrase used was 'very unusual' which implied we 'customer' were creating something unusual. For the cost of the property over 10 days (£7k) my expectations were to have a fully functioning premises with recycling facilities and clean linen. This was not the case and the lack of response from my last correspondence to Frederick speaks volumes - still awaiting a reply! On Day 9 of our 10 day holiday a garbage service arrived with recycling/glass/food waste bins. Additionally so did a heating specialist who also advised that the outdoor shower was infact broken as was the kitchen sink hot tap (which we had reported) and both required new parts. At that point we packed up and left, a day earlier than was planned. What was supposed to be a great family break was tainted by the fact either the landlord was given lip service by tradespeople (both cleaners and plumbers) or they/Sykes simply do not care - as a consequence we walked away from this holiday with regret.

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• Derek - Verified booking

  With regard to the cottage there were a few annoying things, not major but irritating.

  Primarily a lack of sink plug in the bathroom adjoining main bedroom which I occupied. There was no sink plug, necessitating me to fill a saucepan so that I could shave with wet razor every day. In the same bathroom I had an overflow from shower to floor because the drain hole had not been cleared and was clogged with hair which I had to clear. A minor iritation was lack of a soap dish anywhere so I had to lob the soap from shower to bowl after washing. There was a problem with the Wi-Fi code which is riddled with 1s,lower case i'sand I's and spent several minutes unseccessfully trying to logon. In the end had to t/p the housekeeper and write down the exact code, spelling out each symbol. She cheerfully told me that a lot of people had had the same problem. I suggest the code be recorded in written way such I, capital, I, Small, 1 number. There was a disappontment to find that the main hall where we went in the evening did not serve food until May and I may be wrong but I do not recall any advice on that score in the booking process. We had travelled a good while and were tired and hungry but had to drive off in strange surroundings to try to find an evening meal somewhere. All of the above said it is a lovely property in a super area, especially for dog owners, and I would rebook next year, especially if the modest problems were sorted out.

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• Sam - Verified booking

  The villa location was ideal and the site was nice and quiet but maybe helped being September we stayed.

  It was tricky to find the actual villa at first but after we did then we had no issues getting in etc it was relatively clean, could do with a bit of a touch up mainly in the bathroom area though and my little boy did find a hairband under one of the sofas. The kitchen was well equipped (could have benefited from a little more washing up liquid) but it served its purpose despite us not being able to work the under counter lights. We didn’t cook though only used it for breakfast time. The fridge also doesn’t get to the cold temp needed so food went off quickly even though we tried turning it cooler it didn’t really help but we managed. We enjoyed relaxing in the living room in the evening and it was the perfect base. The only thing which was a huge disappointment was the double bed. It had been well used and twisted so there was a massive dip where all the springs had gone and being 5 months pregnant the mattress alone along with the massive dip made sleeping uncomfortable so that was a shame. But I informed the hosts and they were understanding and said this would be replaced so I would book here again based on that. Otherwise I don’t think we’d be back. We didn’t have a shower mat or bathroom soap but again the hosts got the cleaner to drop them off. If the few things are rectified the villa makes a great base for visiting Cornwall.

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• Herman And Iwan - Verified booking

  We had a great stay at 11 Ebbtide.

  We stayed for 15 days in September, the weather was great. Downstairs are the two bedrooms, a dressing, two bathrooms and utilityspace with washer/dryer and garden. Upstairs a big livingroom with views of the beach and sea. On the balcony you can have a sitdown and enjoy the views. There is an nice fully equiped kitchenarea with views at the parking (looking out on our car). The house is a newbuild and has al the facilities you need. It’s very clean, very good bed, rainshower. Everything was perfect for our holiday. Also the contact with the owner was perfect. We travelled with our two dogs (Viszla and Weimaraner) and the house is excellent for them. A close walk to the beach and coastal path. Also closeby an area for the first morning dogwalk (Century Cr) where you can meet the very friendly neighborhood doggies. There is always a handwave or a friendly talk with the locals. From there you can walk to St Columb minor. A walk to Watergate Bay on the cliffside and a return beachwalk (ebbtide) to Porth is great. Closeby there is the Mermaid Inn for a good meal and a lovely tearoom Gwenna. We and our dogs had a great stay at 11 Ebbtide. Greetings from the Netherlands.

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• Megan - Verified booking

  Pros - House was nice and clean.

  Comfortable sofa. Well stocked kitchen. Lots of great beaches all within 30 mins drive Cons - Advert is misleading, this is a house on a holiday site, you cannot use any of the facilities there apart from the pub, which is difficult when you have children with you and they have to walk past a pool they can’t use. Headboards on single beds felt like they were coming off and banged whenever you moved on the bed. Shelf in bathroom hadn’t been cleaned and found someone else’s toothpick. Have to park on grass verge as carpark for the house was always full and no marked spaces. Could have done with an easy to read information booklet as was hard to find how to put hot water on. Couldn’t make any of the radiators work but wasn’t an issue as was warm but would have been helpful for drying towels etc. Clothes horse would have been helpful. No plugs near dressing table to plug in hair dryer etc. This is a cheap and cheerful place that would suit people who don’t mind being on a holiday site

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