Holiday Apartments in Scotland

Reviews

What our customers say about their holidays

• Karen - Verified booking

  I am from Ayrshire and spent many a happy time at beautiful Culzean and Croyshore.

  I have always wanted to stay at Segganwell. The cottage was cosy, clean and comfortable but in need of some TLC. It is pleasing to know that the cottages are due for rennivation in 2022 as they do need it. I was happy with my stay there however I suggest the following improvements: The welcome pack consisted of 2 teabags, coffee sachets, sugar, milk and a couple of biscuits which is very poor in comparison to other Sykes cottages e.g. eggs, bacon, butter, fresh coffee, homemade scones and jam I came prepared with logs etc but I do think a starter pack should be included. The kitchen equipment is good but sharp knifes and kitchen scissors would be useful. The shower is a sprinkle and needs fixing. I suggest a matt at the front door and shoe rack at the front door. There are no laundry facilities, not that I want to be washing clothes but I am sure this addition would be useful for families. All if these items have been conveyed in previous feedback by other customers. It is dissapointing that they dont seem to be actioned particularly with the cost of staying there. It will be lovely to see these cottages when they have been rennivated. I had my head torch but I do think there needs to be installation of lighting leading down the steps to the cottage and handrails on either side.

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• F - Verified booking

  The location was perfect, in fact exceeded my expectations, however, the cottage could be improved & I felt it was overpriced for what it was.

  The living/dining area was good. Bedroom was a good size, however, if being advertised as sleeps to, it would be better to take the bunk-beds out. The kitchen was a bit pokey and dark. The chopping boards were very worn and as a vegetarian, I was concerned about contamination. I went and bought one for my own use from the supermarket! The sharp knives, as fairly normal in self catering places, were blunt. I understand that you don't want to provide top quality as sadly, people will take them, however, when you can't actually cut your food, it makes the idea of self-catering limited. There were no scissors and no bread knife! It's fine not providing these things, but don't advertise it as self-catering. Lastly, a coat of paint and removal of black mould on the walls would be great. I couldn't seem to find any information about the property, i.e. dealing with rubbish and recycling or whether there were any outdoor chairs to sit on other than the bench. The information may have been in there, but I didn't find it, so it would be good to leave it on the table along with a 'things to do in the area' for people to read on arrival. Overall, I had a good time and loved the location and I would go back. However, a little TLC on the property would make it better and worth the cost.

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• Chris - Verified booking

  The location is wonderful, right on the beach and Culzean Castle and park are delightful.

  However, the cottage itself had a number of issues. I can provide photos if required. - The lounge carpet was dirty and stained - The fire guard was dusty and looked as though it had been retrieved from a rubbish dump! - There was rubbish scattered around the cottage, including an old shoe! - The bed was possibly the most uncomfortable we have slept in since we were students. The mattress was bowed in the middle and as a result meant we had difficulty sleeping and gave back problems. We knew there would be steps down to the cottage but they are not in great repair and I don’t understand why, from a health and safety perspective, there is no handrail. Somebody will eventually fall and injure themselves and I would have thought the National Trust might be liable. All the above need addressing and were certainly not consistent with the fact that we were charged £300 a night, the cost of many 5 star hotels for bed and breakfast. I will be writing to Sykes asking for a refund as the cottage certainly was not up to expectations for the price charged.

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• Valerie - Verified booking

  An absolutely gorgeous property on extensive grounds.

  It’s worth staying here just to see the sunset! You can get onto the beach straight from the cottage. You could, if you wanted, not go out of the grounds for your whole stay, as there are plenty of walks, the cafes serve lovely food, drinks and cakes (and not overly expensive). There is also an ice cream shop on site. A couple of things would make it better - the signs for designated parking could be made clearer (maybe paint ‘private parking’ on the ground of the parking spots). This isn’t a massive problem, as there is parking elsewhere, but it would be nice. Also, people who are passing the cottages do tend to peek in to see what the buildings are. Maybe a sign with ‘these are rented cottages, please be respectful’ or similar may help. We had a couple of problems, which were dealt with quickly, professionally and the staff were very friendly. Very well equipped. All in all, a gorgeous place to stay when visiting Scotland. I would definitely recommend.

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• Patricia - Verified booking

  It was very well maintained and clean.

  Loved the remote control blinds in the kitchen. The heating system was different, but adequate to our needs. Not sure it would be enough for a really cold day, but I noticed there were radiators in the property and I assume they would be functional when required. The shower was good and the bed was very comfortable. The seating in the lounge let it down as the sofa in particular and the chair were not that comfortable. I sat on the sofa for the first evening and my back was very sore. So I sat in the harder chair. Maybe ok for younger people, but when in your sixties, it’s not good enough. Next door had a party on Friday evening and were loud, which is fair enough, it’s Friday. But we knew we wouldn’t sleep enough before leaving on Saturday, so we left at 9.45pm. We will not consider having a holiday in an apartment again because of this experience as you are paying for a relaxing holiday.

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