Self Catering Holidays In The United Kingdom

Reviews

What our customers say about their holidays

• Tim - Verified booking

  We arrived at 1 Ty Glas on friday 26th July.

  Having stayed at The Stables the previous year we were excited to return and expected the same standards. Unfortunately that was not the case. Upon arrival it was clear that the house was not clean. The level of dust and cobwebs and dirt under furniture was disappointing. Not wanting to affect our family holiday we located the hoover and improved the standard of our holiday house. Throughout the holiday items out of cupboards were equally dirty. However, what we found several days later was far worse and did lead to us looking for alternative accommodation, however at this time of year that was not possible. As a result we all slept in one room, the room that seemed cleaner. My daughter dropped an item of jewellery on the floor which rolled under the bed. What we found under there was unacceptable and made me feel physically sick. We are appalled that our children had spent any time in that room at all. Thick dust and hair and general dirt several centimetres high. We hoovered around the sides of the bed and under as far as we could reach etc but did not want to spend our holiday cleaning other peoples dirt. I’m sure if you move the bed and look underneath (to the part we couldn’t access) in the bedroom to the right at the top of the stairs you will see exactly what we mean. However I photos u can provide. It was disgusting. We are truly thankful for the weather we had as it has meant we have had minimal time in our house. The previous year we enjoyed sitting in our house and playing family board games /cards. This year we have spent all out time out of the house. I might add that the furniture outside this property is significantly weathered compared to the rest of the courtyard. Not something we would have mentioned had everything else been satisfactory. This is not a moan about a little dust but a complaint about a generally dirty house and a fifthy bedroom that is a health hazard. I look forward to a prompt response

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• Jennifer - Verified booking

  When we arrived at the cottage and opened the door we were met with the very strong smell of damp coupled with the strong smell of air freshener.

  Our children had 5 separate holidays cancelled over the course of Covid which was no ones fault but this holiday meant so much to them. They didn’t complain to us about the smell otherwise we would have immediately left! but their twin room was actually the worst. There was a sagging ceiling with yellow stains above where the drawers are and the smell of damp was truly overpowering. The lounge too was very smelly with black mould stains up the wall behind the tv. We felt unable to put anything in the cupboards draws or wardrobes as they were all very pungent. We managed to stay for 6 out of the seven nights we stayed out of the house for as much of the day as we could, but on the 5th day it finally it got too much and affected our chests and so we agreed with the children and we left early the next morning. We complained to Sykes who said had contacted the owners and they asked if we had any photos as evidence?? And when we said no they never got back to us! In my mind us having no photos should make no difference we book EVERY holiday we go on with Sykes! Never have we complained before. Never have we had reason to either! We just wanted them to visit the property themselves and address the 4 rating until the health & hygiene standard of the property was brought up to scratch but sadly we had no further response. We felt that to be very upsetting and unacceptable. I am afraid that the owners must know there is a damp problem as their are cheap plastic dehumidifier units in the twin room and the lounge, aside from the obvious sagging ceiling and black mould so to allow people to go to the house without sorting the issue in so unfair on all their guests. Please between you address the problem before someone else visits as it’s really awful to have your holiday ruined especially after all everyone’s been through. Thanks

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• Jordan - Verified booking

  This is without question the bast place in the UK we have ever stayed.

  The property was immaculately clean, was situated in a fantastic location, and had everything you could possibly need for your stay. Just perfect for the type of holiday we wanted. There are lots of lovely walks about, several small beaches near and close to some great sightseeing locations. Plus, although you feel like you’re literally in the middle of nowhere, you’re less than a 15 minutes drive from Holyhead with every shop and amenity you could need, so forgetting something or taking everything you’ll need for your stay isn’t a problem. The property was completely clean, and although might not look it with the open spaces, really comfy and cosy of an evening. The open plan upstairs is great for small families and you’re treated to fantastic view from where ever you’re sitting. I’m really missing enjoying breakfast looking over the gorgeous scenic hills You can really tell that Sam, the host, has a passion for making peoples holiday special. Her attention to detail is brilliant, and she had just the right level of contact as to ensure your holiday and the property is okay, but nottoo much as to be overbearing. She was even so nice when our toddler caused a small breakage, only charging us for the replacement item, and not any additional breakage charged. Anglesey has become a firm favourite of mine, and although I do like staying in different properties each visit, I will struggle to not want to come back here, and will probably base my next visit to the isle around the availability of this property.

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• Rowena - Verified booking

  The holiday cottage was compact and homely and had beautiful views over the hills surrounding it .

  It felt like an escape from our other pressures and some of the neighbours were very helpful about the surrounding areas and lots of leaflets in cottage too . Parking at the cottage was reasonable, and we were shown by a helpful neighbour how to access property behind ,as to the front is a pretty busy road, so difficult with shopping and dogs . It would have been useful to have some basic pointers about useful info, as to how to work the boiler, use hob and recycling or bin facilities.The manuals were in a drawer, but I for one struggled with the convector hob , gave up one night but eventually got it to work . For dog owners ,they need to be prepared to lock front door and take dogs out on lead to garden that is set up high at the back..up 2 sets of steps ,this was not an issue for us,but could be if less active . The bonus was the rural setting was really lovely . The beds were comfortable enough and towels and linen provided.. Possibly the sofa and chairs needed to be a bit bigger or something for sprawling, but yet again the cottage is quite small for larger furniture .Many thanks, we enjoyed our stay and the purple heather on the hill behind was in full glory ..

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• Tony - Verified booking

  The cottage could best be described as ‘adequate’.

  Not particularly clean and rather lacking in kitchen utensils (plates, bowls, cutlery etc.) There was no welcome pack, or information provided. I wasn’t aware that the field at the end of the track behind the cottage was out of bounds to people and dogs, but was abruptly informed of this by a very grumpy woman who accosted me as soon as I passed through the open gate. Information about this in the cottage would have been helpful. However despite this, we enjoyed our stay at Bea’s Cottage - the views at the front are lovely, the surrounding area is beautiful and perfect for great walks with our dog. Access to the front door of the property is difficult due to lack of pavement and a very busy main road, which made unloading and loading the car quite perilous. Bed was comfortable and plenty of clean towels and bedding provided. The local pub - The Lantern Pike was excellent. We enjoyed two meals here and the staff and regulars very friendly.

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