Lodges & Log Cabins in South West

Reviews

What our customers say about their holidays

• Anne-marie - Verified booking

  Oakwood 2. Pictures make it seem larger than it actually is so it’s a bit of a shock when you first walk in however it was lovely and clean.

  Paper blinds on all windows some of which are ripped and have been for a while according to previous reviews. Would appreciate curtains in main and twin bedroom windows to allow you to open the windows without the bugs or light getting in. Kitchen - utensils need an overhaul , would appreciate silicon spatula as metal fish slice does not get chips off tinfoil or any other food for that matter! (Previous reviews suggested similar) The bottom 2 drawers underneath the hundreds of mugs supplied also needs sorting out. Would be best to have all instruction booklets in a folder rather than in the drawer and sorted out. Lack of storage space for food in the kitchen so had to move all the crockery to the bottom shelf of the cupboard to be able to use the top shelf next to microwave to store stuff. Decking - No seat cushions could be found for the outdoor furniture despite it being in the pictures. The coverings on one of the chairs was all ripped so presume it’s been like that for a while. Living room- Sofa was comfy and found after 4 days we had headrests !! That was a pleasant surprise. Window behind sofa had the lock removed meaning it couldn’t be opened. I presume it was either broken or done like that to avoid it being hit from the outside ? Bunkbed room- Compact room with small beds , bottom bunk actually on the floor, 5 drawer chest and slim wardrobe but clock supplied kept beeping so had to take batteries out. Twin room- nicely decorated but no need for additional chair in there other than to hang things on. Slim wardrobe and 5 drawer chest supplied along with mirror Main bedroom- lack of storage. Only got 2 bedside cabinets and a 5 drawer chest. No wardrobe. Appreciate lack of room as small space. Mirror mounted on the wall either needs to be hung portrait or lower down so if sitting in bed to do hair etc you can actually see yourself otherwise everything has to be done standing up. Bathroom- lovely shower but need to supply bath mat as had to use a hand towel on the floor which isn’t ideal. Sink is way too shallow and more like trying to wash in a saucer. Heated towel rail has the main switch in master bedroom but this tripped the fuse and blew all the lights in lounge and kitchen. Reported this to Lyme Bay and the state electrician is needed so not to use the towel rail. Things missing - there are no coat hooks anywhere in the property (albeit 2 over the door hooks were provided in the main bedroom after another review suggested the same ) but you can’t shut the door with them on so they remained in the floor all the time. Would be worth putting coat hooks on the wall that forms the “hallway” which is basically the back wall of the bathroom. There is no indication of the parking space for the lodge til one of the neighbours told us. Might be worth putting a sign out like Oakwood 1 has ?? Over all it was a lovely place to stay and with a few tweaks would be even better. A bit pricey for 7 days but appreciate its peak time. We’ve stayed here before but in a different lodge so have compared it against the other place and despite our first stay only sleeping 4, it was bigger, had 2 bathrooms, lots of storage , welcome pack and was the same price. Owner just needs to ensure damaged blinds are replaced and add in coat hooks, curtains , kitchen utensils and clear out the junk drawers and you will have a lovely cosy stay. It’s the details that don’t cost much but that make all the difference to those who stay.

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• Bhavini - Verified booking

  Long but needs to be said What a hidden gem!

  There are literally no words to describe how lovely and pleasantly surprised we were with this place. Clean and maintained with updated modern decor, kitchen, and bathroom. Amazing bathtub and shower room! There was a great welcome folder with all the information you needed: local beaches, things to do, places to eat out, etc. Don't get me wrong, it wasn't the biggest of all places. As for 5 people, the seating area did get a little tight, but that did not effect our stay at all! Key fob didn't work to access swimming pool area when we first tried it on arrival, but issue was resolved by lady looking after the place. Great quiet/peaceful resort, lovely and friendly people owners on site too. Great to have an indoor swimming pool accessible for all, plus a laundry area nearby. 2 swings on site for young children to play with, small grass areas around where the kids can run around or kick a ball around without disturbing anyone. Shame we could not make use of the outside seating area as there were covers on seats that looked quite worn out and could do with little maintenance or updating and not sure but could be a wasp problem which may need to be looked at nearby. We had a lot coming through when the door was opened on our stay, but it didn't bother us too much other than scare the kids a little. Great location, in-between Lyme Regis and Seaton. So much to do and see nearby. You would need a car to make travelling easy to and from places, although local transport is available too. If all the holiday homes in Pinewood Retreat are of a similar standard, then this will definitely be our go-to place to stay with family and friends when travelling in this area, without a doubt.

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• Adrian - Verified booking

  First the positives: The bed in this lodge is the best quality holiday bed I have ever slept in.

  So comfy and bed linin fresh and good quality fabrics. kitchen spacious and everything you will need utensils wise Cinema room as described and good to sit and watch films in. Food at the restaurant was lovely and staff friendly. Lovely area to be in and easy to get about to visit different places, coming back to a lovely setting. Unfortunately a few negatives to this property: The decked patio area and table and chairs were very dirty and the flooring and glass clearly hadn't been cleaned for a long time. The furniture is clearly old and weathered and needs replacing. The sofa in the living room area is VERY squishy so if you have a bad back or have trouble getting out of a seated position this is not the sofa for you. We too - as mentioned a number of times previously, did not get bath robes. I felt too there should have been a 2nd set of towels for the hot tub and sauna, but these were not supplied. In fairness to the team we didn't report this and I am sure if we did we would have been sent some, but that misses the point. Also the towels supplied were very thin and ripped, again in need of replacing due to age. Not luxury as advertised. The design of the window in the hot tub area means you can not have the window open and be private, so it got very hot and unpleasant when using the hot tub, if we were to return we would book an outside hot tub in future. We had assumed we would be able to watch DVDs - so just be aware that is not the case, and as mentioned again in other reviews the Living room TV /or/ remote is not functioning properly, so the TV is very very slow to change channels etc if it worked at all.

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• Beth - Verified booking

  Bad points: The kitchen cupboards and freezer were all dirty with either dust or liquid marks.

  The kitchen floor wasn’t cleaned in the grooves of the cupboards meaning we had to vacuum when we arrived and what seemed to be a coffee drip mark was left on the floor. The place mats were reversible one side was cleaned the other covered in left over food. The kitchen sides although not visible Needed wiped as there was left over liquid /food upon feeling. The microwave has a line of dried food at the back. No one on site when we arrived as it was Sunday so sorted this ourselves. Funny times for the bar and reception to open not at all on Sunday and from 5 on a Wednesday not practical if you arrive on a Sunday with any issues. The bed and sofa have served their time to the extent they both dip in the middle and should really be replaced. Small matter of a previous stain not removed on bedroom floor carpet and a sweet wrapper being left in the cinema room. The good bits: Lovely location. So remote you don’t get phone signal but full Wi-Fi if you want to stay in touch with the world. Your not over looked. Sauna, shower and jacuzzi bath all amazing and relaxing. Come in a room lights were perfect. Good from the restaurant was very nice. Staff when there were friendly. Other than the kitchen and the sweet wrapper the lodge was clean. Very spacious and relaxing. Has a vacuum and a sponge for you to clean if it’s left unclean. Lovely location and lodge just a shame the cleanliness let it down and there was no one available to speak with as the reception has strange hours.

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• Dave - Verified booking

  Palm Lodge is in a lovely location and has the potential to be really something.

  However, the lodge has now reached the stage of needing some TLC and renovation. It was very damp even when using the dehumidifier provided. The bedroom and bathroom doors were sticking and unable to close properly. Several of the windows were difficult to open and close due to the affects of the skin of the structure being damp. Even our clothes in the bedroom drawers and wardrobe were feeling damp after a couple of days. There was mildew on the shower head and in the grooves of the shower doors and walls. The bathroom is in desperate need of a regular size sink with proper running hot and cold water (no timer tap for cold / no small side boiler for hot - this gave lukewarm water at best and sometimes there was no pressure and nothing came out - not good when you're wanting to wash your hands after having been to the toilet particularly) Fridge needs looking at - didn't feel like it was holding the temperature and we lost freshly bought food and milk within a couple of days. Lounge area ceiling is in need of repair - looked like it had had a previous leak and with the rain we had we were constantly worried that this was going to happen again with a very obvious visible split in the ceiling. Unfortunately we came away feeling very disappointed and that we'd paid way too much.

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