Villas In St. Ives

Reviews

What our customers say about their holidays

• Julie - Verified booking

  Firstly it is not clear which building the apartment is in as the building access is not in Belyars lane but the next road up The keysafe instructions are of no use!

  ! We could not find the box… no labelling, not in the position described. Had to ring the owner for more direction. He admitted its in a ridiculous position… Its about 9inches off the floor so very difficult to use . Old model with no visible numbers( mind you you’d have to lay on the floor to see them!!) Very very frustrating after a 7 hour journey!! Then issues to put keys back into it when we left. Couldn’t get box closed and again had to ring owner. Mainly down to the position of it! Finally managed it only then the next day to be accused by the owner of putting the wrong keys in the box!! How is that possible when they were the keys we used all week to get in and out of the apartment . He said a locksmith had had to be called at a cost of £80 to fix lock . We re awaiting more detail but have not had a reply from him This has totally put a huge negative on any thoughts of staying at this place again The other negatives are no change of towels or laundry in a week. You couldn’t wash what you had as no spare to use in the meantime. No iron even though there is an ironing board and no code for shed to put rubbish into although there is instruction to do that as you leave… yet another frustration! .. searched high and low for a code!! A lot more thought and attention needs to be put into the things above as things like key issues create stress and frustration. Very little information left about the area and most that there is is for children’s activities Not a property for those with limited agility as many steep hills up from the seafront and parking in St Ives is impossible We won’t be returning to this property due to the issues and accusation but will definitely return to St Ives

  Read more less >

• Louise - Verified booking

  This is a great property in a great location.

  As a previous customer has commented the property is not accessed on Belyars lane but a little road behind (Belyars Croft). The key collection point was hard to find as it’s on its on and was almost on the floor and not labelled. This was rectified while we there. It is now labelled and at a proper height for access though it is still not with all the others so when you enter the shed look to the right for one on its own. The fridge unfortunately doesn’t work very well which meant we ended up throwing food away. I think the freezer needs a good defrost and someone to check over the fridge. When I came to strip the beds I noticed that pillow protectors were missing off some pillows and that these and the mattress protectors had not been changed. I do think this should happen with each customer. Also the blankets on the beds need cleaning. They were just turned over and dirty. But the property is lovely and spacious and super location. A little bit better cleaning and this would be perfect.

  Read more less >

• Mrs Donaghue - Verified booking

  The place was lovely, location perfect and the view spectacular. Sheets crisp and glorious and kitchen was well stocked (bar a cork screw and veg peeler). The beds were also very comfy. We did sadly struggle a little with the noise from the corridors and downstairs with banging doors outside ours and downstairs throughout the first night, loud music from bars and people in the alley outside and a very unsettled new baby underneath the main bedroom who cried through the night every night and could be heard throughout the flat. Seemed to echo significantly in the corridors and sadly woke all of us up each night, recognise that this is not in your control but for non heavy sleepers it was tricky and worth considering. Recognise noise is hit or miss too, a week later there may have been no noise, we may have just been unlucky. The alley entrance isn't particularly pretty as it houses the restaurant bins from the harbour front, especially on bin day, but the property inside is very lovely.

  Read more less >

• Ms Watson - Verified booking

  This is a homely small house which we enjoyed staying in. It felt much more personal and comfy than many we have stayed in. For two of us in our 60s there was plenty of room and I'd recommend for a couple. It's in a perfect location, a very short walk up the hill and has a parking space. Kitchen is perfectly adequate and well stocked. There is only one bathroom which includes the only toilet and I think it might be a challenge to have 6 people. The attic room is really only usable for the agile. The house might suit a family with teenagers who are fine about mucking in. The one issue that was a problem was that only one of the sofas can be comfortably sat on...the other seems faulty . Again this doesn't impact if only a couple. I have noticed since St Ives got taken over by Original Holidays that previous noce touches such as some tea milk etc on arrival have disappeared....and also one used to get a welcome info set with money off vouchers etc . Seems much less personal service now.

  Read more less >

• Louise - Verified booking

  Lovely location and fully equipped property but we were disappointed with the cleanliness and the fact that there was a broken blind which did get replaced, the coffee machine didn’t work and the sofa was filthy.

  The entire property was dusty, the blinds smell of sweat and the outside area looked like it hadn’t been cleaned in a very long time which meant we didn’t even go out there. It was full of fallen moss and the balcony was in need of cleaning especially seagull poo from the windows etc. On going to cook we had to clean the cooking trays as they were full of grease as was the grill tray which we refused to use or clean. This is the first time we have used Sykes holidays but do vacation several times through the year and normally use Holiday Cottages. We expected basics things that we have had in all our other holidays such as cleaning materials especially as you ask for the property to be clean, a clean half way through the holiday and a welcome basket would have been nice after an 8 hour drive for the £3000 plus we paid. We enjoyed our holiday but if the property would have been clean with the extra touches, it would have been perfect!

  Read more less >