Cornwall Cottages with Swimming Pools

Reviews

What our customers say about their holidays

• Katarzyna - Verified booking

  Reception feedback Reception on site - not pleasant and not willing to help.

  I have been challenged for face covering despite being exempt and wearing bracelet but the receptionist who did not wear the face mask herself. On the question why am I being challenged she said "my boss told me to do so". When Ive asked either she understand the law and either she is not allowed to ask me this question - she didnt bother. When Ive asked why she is not wearing one, she said "my boss told me not to wear one as Im behind the window" - what a joke. Phones were down with no information to customers at all. It was the hottest week in the UK but we were unable to use outside swimming pool because some filter got broken. absolute joke to dont have a critical spares on side in case of any issues. The reception seemed not bothered at all and only displayed the notice that swimming pool is out of order without any indication how long this will take. Nobody on arrival. Unable to find property we booked. Went to pub to ask the question and yet rude woman asked me to leave because she is not reception and she could help if I tell her where do I stay (haha) which I didnt know from Sykes booking. Left and avoided the place. Property - owner feedfback Property itself great fit for our family. Very well equipped home. The frying pans were out of use but after communicating with the owner, I had replacement within hour (yes! within an hour). Owner very amazingly supportive, directed me to the property as Sykes booking website has failed to provide clear details how to find the property. Paul - the maintenance guy very friendly, came and resolved heating issue for me. He meant to come every day to clean the hot tub but he has not arrived in last 2 days - pity. Location amazing, quiet, green in the middle of nowhere really but with 25min drive to the beach. Local towns lovely (Looe charming). It was amazing stay! Id recommend 100%.And owner first class as I said - very supportive! Dont bother with reception and pub - you dont need them to have a lovely holiday !!

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• Neil - Verified booking

  The lodge was spotless and super clean.

  The rooms where of good size and the living area big enough. There is room for 2 cars outside you lodge but will get crowded when other lodges full. The pans in the kitchen aren’t the best as scratched to bits to food sticks. The kitchen knives are poor and don’t cut very well. The hot tub is just that, a tub that is hot as 70% of jets do work but there are very few bubbles and no force from the jets that work we reported it several times just to be told that we needed to turn the jets on. They where all on as water was coming out of them but with no power. We had no WiFi for 5 days and we reported this on day one just took 5 days to fix. They did eventually get it fixed but the strength was 3mbps not enough for our daughter to watch YouTube kids. I understand it may be week in rural areas but not powering one device is shocking. The lodge squeaks and when I say squeaks you can’t move upstairs without waking everyone up you can’t roll over in bed as floor squeaks you can’t walk to bathroom or on stairs as it’s so loads everyone wakes up. The upstairs double bed rolls you into the middle and the bed squeaks as well The lodge is warm and cosy water is hot once warmed up. Caretaker was polite and did try to fix everything for us but in this day and age you would expect WiFi and a hot tub that worked fully.

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• Karin - Verified booking

  We were really disappointed on arrival there were weeds on steps to entrance of cottage which didn’t make for a good 1st impression.

  Then shoe rack was snapped in 2 which didn’t need to be there. Decking plank was sticking up which just needed a nail to secure. Hot tub cover was all ripped and steps leading to hot tub was rusty on top and underneath. Mat outside was full of holes. Tiny pillows in oversized pillow cases. Quilts with stains on them. Leak from upstairs sink and major leak from bath which came into hallway downstairs. We were moved to a property next door on 2nd day which was much more cared for but spent half a day moving from one accommodation to another which took up half of day.not a call from owner to ask if we were ok or apologises. We had booked Saturday to Saturday but were asked to moved on Friday as people had booked for the property but we refused to pack up again for 1 more night. We should’ve been offered compensation for the initial move but were only offered compensation to move the 2nd time. We feel this listing shouldn’t be on Sykes Cottages as we have booked numerous holidays with Sykes and never had an issue, and it gives Sykes a bad name

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• Jeanette - Verified booking

  This was a beautiful Cottage and in excellent cleanliness and order throughout.

  I could not recommend it highly enough. All needs in the kitchen and other rooms catered for. Enough cleaning materials to clean 10 cottages! Bathrooms & showers extremely good with temperatures set very easily particularly for the older generation. Lovely clean fluffy towels provided. Washing and Drying machine if inclined to use while on holiday. Wheel chair access very good and useful for loading and unloading very heavy suitcases. Beds particularly comfortable and plenty of hanging space for clothes. We found the night storage heating particularly good especially in early March when the weather this years was very cold. The Recreation facilities were closed which was a little disappointing as would have liked a morning swim but we were aware of this before booking. All in All a very pleasant stay and would certainly book again in the future as we found this little Gem not too far out of Falmouth the ideal for caring for ourselves in a home from home environment. Thank You Sykes Cottages it was such a memorable stay!

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• Shion - Verified booking

  The photos completely misrepresented the lodge.

  On arrival the hot water wasn't working. When I called the number from my bookung email I spoke to a very well meaning gentleman from the cleaning company. He was helpful and very apologetic but did let slip that the owner said they would contact us to let us know about the lack of hot water. I'm still waiting for this information from the owner. A plumber was apparently booked to come the next morning. No one arrived. The helpful gentleman from the cleaning company allowed us to move to the lodge next door which is owned by the same people. We saw the plumber arrive late in the afternoon so thank goodness we moved beforehand. The general disrepair of the whole lodge was very different to the photos. I would not recommend these lodges to anyone. Sykes Cottages who we booked through were helpful throughout and the gentleman from the cleaning company was too. However the owners severely let down the whole holiday.

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