Holiday Cottages with Swimming Pools

Reviews

What our customers say about their holidays

• Vanita - Verified booking

  The positives of Lords Leap, were; it was quite clean, nice and spacious, the beds double beds were very comfortable albeit on the small side and in general it had most things one would need.

  Jackie in the shop was a great help. The negatives were, there was no one to meet you on site and there was no contact to go to on site. The number given to contact someone was impossible to get through to and there was no mobile access. You could not place or receive calls whilst on holiday there. So when it came to wanting to organising day trips out, we could not call any organisations to book boat trips etc. We had to drive out and then organise our trips, so lost time and days trying to do this. The shower tray filled to it limits when showering, leaving ones feet in a pool of water, the washing machine seemed to wash the clothes but came out dripping wet and would not spin properly, so clothes had to be wrung out by hand. We put up with these things for a few days as we couldn’t contact the number given and didn’t know who to go to. Eventually we went to the lady in the on site shop, who then emailed the appropriate people. If there had been someone there on site or mobile access then we would not have had to put up with these things, (we would have gone to the shop sooner if we knew she would contact the appropriate people but thought that we would be bothering that person). In fact Jackie was very pleasant and very helpful and the shower situation was sorted out quite quickly and apparently they are fitting a new washing machine, which will benefit the next booking at Lords Leap (as we had left by the time this happened). The most misleading part of the booking is the on site gym, one of the main reasons for us booking this accommodation was that it had a gym. At no point when booking the accommodation did it say one had to pay for the use of the gym, until after the deposit had been paid. We found out that it costs £20 per week or £15.00 per weekend, which is extortionate! It cost us £18.00 per month for our gym where we live and whilst I understand prices, when in different locations and holiday prices can charge more, it’s far too much to charge, especially when it didn’t even mention one had to pay at all in the first place! and it was very small and equipment quite limited. There were 7 of us who would have used the gym if it was free or a minimal fee was charged, after all ones paying enough for the accommodation. But instead, neither of us went to the gym and therefore the providers of this accommodation lost out on 7 people’s money, plus a negative review on that point. On the whole Lords Leap was a nice place to stay, but I don’t think that’s it’s acceptable to pay for your accommodation and then be asked to strip all of the beds before you leave, after all we’re on holiday! And we paid a substantial amount for it.

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• Allan - Verified booking

  Prior to the holiday we specifically asked about the pool and games room.

  These were the very reasons why we booked this particular cottage. When we asked prior to the holiday we were told that they were following government guidelines therefore we interpreted indoor pool would be open. Our kids were looking forward to the pool being open and were extremely disappointed to find out when we arrived that this was not the case. We asked at the shop and were met with a frosty response “who told you that”. Not the warm welcome you would expect. When we unpacked our things at the cottage there was no hot water, dishwasher was full of water, the dining chairs were all wobbly and the high chair was not working and filthy. After the frosty reception at the shop we did not think to ask about anything else. I would have thought with the Covid situation that the houses would have been in a better state of repair than they were. We saw the handyman towards the End of the visit so made him aware of jobs that needed fixing. The shop although very handy was extremely overpriced. I would expect to pay more for a bottle of wine obviously but not the extortionate prices. We book a cottage every year in the uk and this was one we would not go back to. If you have booked here don’t take your swimming stuff!

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• Victoria - Verified booking

  We have just returned from a week in the Lake District staying at Lords Leap.

  Looked just how it did on the photos. Spacious enough with two bathrooms, three seating areas all open plan which is ideal for a large party who may want to watch TV, read or eat at different times but still be together. Powerful shower which you don’t often expect when going away. Good location, remote in lovely surroundings with nice walks and a children’s play area. Only a short drive from Hawkshead and other pubs/places to eat or drink nearby. Only improvements I could suggest would be the bedrooms are quite damp so you have to have the window open and the heaters open. This made the wardrobes and draws fusty so we lived out of suitcases. It’s dog friendly but no enclosed space, even a gate at the top of the stairs would be ideal so you could have the main door open and the dogs would be safe. The furniture is tired, particularly the dishwasher (didn’t wash the pots thoroughly) and the chair legs at the dining table looked very precarious. Oh and poor lighting in the smaller double which with the damp made it feel a bit dingy.

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• H - Verified booking

  What a wonderful holiday we’ve had. The house suited us very well (4 adults and 2 children). The pool was perfect, we all loved it and swam and played in it every day, we even created our own Olympic swimming day there! Having Well’s on your doorstep is perfect and we enjoyed plenty of crab fishing and beach days there too. We loved that the house had plenty of places to eat together, large tables in the kitchen, conservatory and outside meant all our meals were relaxed and communal. The kitchen is very well appointed too to accommodate all types of cooking. The snug/living room wasn’t set up for all 6 of us to watch TV together as it’s quite small, which wasn’t a huge problem but we wanted to watch the Olympics together so a few sat on the floor. We had a couple of problems at the property and Norfolk Hideaways reacted promptly, were very helpful and provided immediate solutions. We’d certainly recommend this house to friends and family.

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• H - Verified booking

  What a wonderful holiday we’ve had. The house suited us very well (4 adults and 2 children). The pool was perfect, we all loved it and swam and played in it every day, we even created our own Olympic swimming day there! Having Well’s on your doorstep is perfect and we enjoyed plenty of crab fishing and beach days there too. We loved that the house had plenty of places to eat together, large tables in the kitchen, conservatory and outside meant all our meals were relaxed and communal. The kitchen is very well appointed too to accommodate all types of cooking. The snug/living room wasn’t set up for all 6 of us to watch TV together as it’s quite small, which wasn’t a huge problem but we wanted to watch the Olympics together so a few sat on the floor. We had a couple of problems at the property and Norfolk Hideaways reacted promptly, were very helpful and provided immediate solutions. We’d certainly recommend this house to friends and family.

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