Villas In Truro

Reviews

What our customers say about their holidays

• Tracy - Verified booking

  Lovely house in a great location.

  It was really warm and toasty and there was always hot water. However: 1) the duvet on the front bedroom double bed needs replacing. All the filling has disintegrated and is in clumps. Plus it’s not big enough for the bed. 2) my father in law found a pair of pants under one of the beds in the front bedroom with the single beds in. Not sure the cleaners are very thorough as they definitely weren’t his! 3) one badly cracked wine glass and two chipped mugs in the kitchen cupboard. Again the cleaners can’t be checking after each rental. 4) the duvet on the double bed in the ground floor bedroom is too small for the bed, it just about touches the edge of the mattress. Also the sink in the en-suite bathroom is way too small. You can only just get your hands in it. It’s fit for a cloak room not a bathroom. 5) dust and dog hairs under the easy chairs and tv cabinet. My mother in law got covered in it when retrieving our dogs ball which had rolled under them. Again cleaners not doing a good job. 6) rusty roasting dish needs replacing, as does the large frying pan. The oven also needs a thorough clean. We cooked each night so noticed these things more than some people might. 7) the Dyson hoover runs out after 2 minutes use, there must be a loose connection in the charging point. 8) no hanging space in any bedroom for clothes. My in laws only had two bed side cabinets in their room. This needs addressing. 9) the door sticks badly in the front double bedroom. 10) mirrors are needed in the ground floor bedroom and upstairs twin rooms. No where to look when you’re drying your hair. 11) the standing mirror in the upstairs front double room is really wobbly. 12) the dining table chairs aren’t great. They really need replacing. A couple are really wobbly and wonky. 13) dirty glass measuring jug in the kitchen. I had to wash it before use. 14) some dirty knives and forks which we had to wash before use. I know this sounds like a real moan, but unless you’re informed of these issues you can’t make them right for the next people that rent the house. Overall we had a great holiday, but it could have been outstanding had the above issues not occurred. I would be grateful if you could email me directly to confirm that you’ve received my comments.

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• Melanie - Verified booking

  The property had the potential to be a really amazing place to stay.

  We’ve come to porthtowan for years, and decided to stay here. On arrival the property appeared clean at a glance, barring the marks/scuffs to walls, and gaps between the laminate flooring in the kitchen. And the kitchen was well stocked with appliances and utensils. However the smell on entering in the property was horrific, to the point we had all windows and doors open the full stay and had to buy air fresheners and room sprays to make it tolerable. The downstairs en-suite sink was blocked, the master en-suite shower head was Brocken and tied up with a cable tie, and the family bathroom shower wasn’t working at all. The fridge shelf was broken so when we put the milk I the full thing fell out. I would say there wasn’t enough comfy seating for the amount of people who can stay there, and the mattresses really do need changing as they were so uncomfortable, you could feel every spring in your back. The bedding was lovely and clean and the pillows and duvets were all nice. I will say the owner was excellent at responding to our emails and was great at keeping us updated on trying to get someone to the property to check our concerns. He also informed parts had been ordered for the showers that had broken. We managed to unblock the sink ourselves whilst there also. We are also aware that costal properties often get drains blocked due to the sand , however the smells whilst there was definitely more than sand. We were very disappointed with our stay, especially as porthtowan is our favourite place to come every year as a family. But the property has the potential to be perfect, with some time money and a good deep clean.

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• Julia - Verified booking

  We have stayed here before with another company (who I must say were more attentive than Sykes) that aside, we knew what to expect.

  A lovely surprise with the opening up of the additional bedroom, my son used it and was very pleased to have somewhere to do his work on the spacious desk.But, no thought has been given about the quantity of crockery, cutlery, cooking vessels no that the house can sleep 8, with the opening of this lovely bedroom. We tried a 'toast' on new years eve and there were only a few champagne glasses. This house is so right in so many ways but I do think that the kitchen inventory needs updating. My only gripe was the nasty neighbour, who had a go at my young son last time we stayed in 2020 for being out on the driveway, (he was aged 19!) this time we put balloons up at the end of the drive for 2-3 hours so that my elderly parents could find the opening between the hedges in the dimming light, he not only knocked on the door to ask us to remove them, when we asked if they could stay until mid afternoon, he agreed then promptly removed them! I consequently stood at the end of the drive for a hour in the rain waiting! it was unhelpful, and unnecessary, we were a family not a bunch of hooligans. He also annoyed us bringing his digger down to where our cars were parked and scaring all the moss off the parking areas, he worked away for ages churning up all the mud as it was very, very wet, we couldn't get from car to house without trampling it everywhere. A very thoughtless gentleman indeed who obviously does not like holiday makers.

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• Korron - Verified booking

  We absolutely loved this property, chosen for the quiet location and vicinity close to our daughter.

  The owners clearly know and understand what matters. It was so relaxing, the gardens divine. We ate al fresco for all our meals. The layout was cleverly designed so as 6 middle aged to pension aged adults we all had a comfortable space. We celebrated 2 birthdays and a graduation whilst here. The housekeeper who worked so hard, was a delightful credit and so helpful as I was unsure I had got the correct house and only identified it by the double locked gates. It was too perfect for any negativity. However, our holiday was marred by a neighbor who came to the house, claimed to be a friend of the owners and complained about our dog barking. He is country dog, well behaved with good recall and barks very little. We could often hear dogs barking in the distance, but this did not concern us at all and only became aware of it after the visit from the neighbor. We would love to come again, but don't want to leave our lovely dog behind. The visit did put us all on edge. We are considerate and none riotous people, who don't play music loudly and would not wish our enjoyment to spoil the peace and tranquility of others. I wonder if he just has a dislike of holiday makers

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• Frances - Verified booking

  We loved our stay at Chygowlin but we do have some suggestions for improvement.

  The heating remains a mystery to us. I believe it is controlled by the owners but unfortunately the house was fairly chilly in the evenings and early mornings. The wood-burner helped during the evening. The towel rail in the ensuite shower was hot in the middle of the night - not in the morning when needed. One of the doors of the shower in the ensuite bedroom came off its rail and this was reported to the housekeeper. Nothing was done to rectify this, though the housekeeper tried to replace it and wasn't surprised to hear of the problem. The entrance from the lane is very difficult to find - especially at night. A rock near the lane, painted white with house names on, would help. The driveway itself is dreadful - more a farm track than a driveway. However - the house itself is beautiful and the gardens wonderful. It was extremely comfortable, well appointed and very comfortable for a family holiday. Sun loungers would be good. We were fortunate in having lovely sunny weather but no loungers to relax on in the wonderful garden. We would have no hesitation in recommending this property and in returning for another visit.

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