Holiday Cottages In The United Kingdom

Reviews

What our customers say about their holidays

• Peter - Verified booking

  Not what we expected from description.

  It’s a lovely location, and the property looks nice, walking in it looked great. However, it lacked a lot when looking closer. It is advertised as no pets, great, as we have a pet fur allergy in the family, and that point made us pick it over another property. On arrival we were pestered by a cat, that was very familiar to the place, trying to get in as we were. It didn’t stop. Every-tine we came and went it tried to get in. As others have stated there are annex doors, locked, in the kitchen area. This was not mentioned in description. The owners reply acknowledged these doors. However we were aware somebody was in there, could hear them, lights on and off, as well as their rubbish in the bins, so clearly being lived in. It was very uncomfortable to know someone was just a door away, we wouldn’t have booked if we had known this. There is also an exterior door in the children’s bedroom, hidden behind the curtains. With our son being autistic with issues of doors being locked, security, he was not happy and didn’t sleep because of all of this. I would consider the property in breach of contract, it’s not what we thought we had booked. We were out for a couples of days so didn’t spend time sitting on the sofa, until Christmas Day. We noticed the removable sofas covers were very dirty. We also noticed after our daughter started with streaming eyes, itching skin and sneezing that there was cat fur on the arms of the chair and sofas. This for her made Christmas awful. The kitchen looked good until you looked closer. The kettle had a fur coat inside, desperately needs descaling. We couldn’t make a hot drink as the fur came out with the water. The toaster was pretty burned out and rusty inside, so not even a slice of toast could be done. The pots and pans in the drawers, what little there was of them, were mouldy. The fridge has issues as it is frosting up. We had planned to cook a good size roast for Christmas dinner, but we couldn’t as kitchen was poorly equipped. Christmas Day ruined. The washer dryer has an error, it wouldn’t allow anytime over 12 minutes drying time, so was useless to us. The property was generally unclean, not hoovered, dusted, questionable if bedding was changed as there were marks on them. Dirt and hair in the bath, dead bugs in the shower, conkers in with the 2 toilet rolls. Very poor. The description states fuel provided, which as the only fuel user is the fire,that should be logs etc, there was only 2 that were damp and small. Empty fire lighter packets. The property was cold as heating didn’t warm it at all. As others have said, there were no instructions for anything. The welcome pack lacked anything required. There was no means to contact owners, which could have helped ease some issues. The issues of cat fur on sofas, needed the change over clean to be much better, incase a guest let it in, as some from reviews suggest. Perhaps state the cat is not to be let in. Too late for us. our Christmas was cut short as we left on Boxing Day after trying to contact Sykes to report issues and try to resolve, but Sykes didn’t answer or respond, even to the emergency contact. We had no choice but to leave as our daughter’s allergy was getting worse. Since leaving Sykes has been useless, infact they are making it worse and pushing us to take legal action to resolve as they have been unreasonable. The property has great potential as it’s a nice location and building, but needs extra work to maintain it as a whole and concentrate on the details of being fully cleaned and providing full information, a welcome pack of maybe milk, bread, biscuits etc etc would have be nice.

  Read more less >

• Chris - Verified booking

  Lovely little cottage with lots of potential.

  A few minor issues but worth noting. The soap dispenser in the bathroom was empty so we had to buy our own hand soap not a major issue but I would expect it to be available for us. There was no toilet brush or shower curtain. No washing up sponges provided in the kitchen, just a flannel which wasn't ideal. Appreciate the cottage is old but there are a lot of cobwebs that have blatantly been there for a while and could be dealt with a duster, just makes the place look a little unkempt. Someone's old contact lenses were left on the bedside table which wasn't nice either. Seems there is a lack of attention to detail here compared to other cottages we have stayed at for a similar price. The host did leave us some milk and biscuits which was lovely. It would be good for future guest for the kitchen to have some oil, tin foil, kitchen roll etc. Again something we have had in other stays for a similar price. Overall a pleasant stay, lovely cottage just needs some tweaks from the hosts and it could be amazing.

  Read more less >

• Bernadette - Verified booking

  Spotlessly clean everywhere.

  Very well equipped kitchen with lots of crockery, would have been useful to have instructions for appliances. Beautiful setting with undisturbed views. There are two locked doors to a separate annex which is not listed as being part of the building. It was very disconcerting to hear people moving about so close. Would not have booked if it had been mentioned. Heating, no instructions, it was cold at times and we needed to increase the temperature. No tools for log burner, we needed to use it though to supplement the heating. Bunk beds in the second very small bedroom are not suitable for adults. The barn should be listed as suitable for two adults and two children. This second room was very cold during the entire stay, perhaps the underfloor heating didn’t extend to this room? Welcome pack, lack of. Perhaps the owner doesn’t realise what others provide. One Nespresso pod and two gingers biscuits each is not a welcome pack.

  Read more less >

• Robert - Verified booking

  Well presented and spacious property that we enjoyed staying in for the week.

  The kitchen was well equipped and had plenty of cutlery, crockery and pots and pans. The bathroom has a good shower with lots of hot water. The property is in a lovely location with access to plenty of local and nearby walking trails. The village hub which is within walking distance has a lovely cafe, post office and very helpful and friendly staff. There are also many local pubs offering good food within a short drive. Overall we had a delightful holiday and enjoyed our stay at the property. We are not sure why people make a fuss about welcome gifts when you can bring all of your own produce for a stay, but the owners had provided milk, biscuits a bottle of wine and coffee for the coffee machine on arrival which we thought was nice of them

  Read more less >

• Ryan - Verified booking

  Very enjoyable stay.

  Property has overall been done to a very high standard, newish kitchen and bathroom. Excellent value for money all in all. Kitchen was faultless, had a full range of utensils, large fridge and freezer, cooker washing machine etc. Towels were provided, the pre visit info suggested i needed to take these. Internet worked well, went down for a short while but coverage ok. Couple of the floorboards in the main room had small bits of nail sticking out which may cause issues for little ones but easily remedied. Cupboards in main room could do with a regular dusting but overall very clean property. Plenty of storage space available throughout property

  Read more less >