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Windermere Villas
Cumbria
The Wonky Burrow
Ref: S821399
Reviews 36
From
£106
per nightCumbria
The Old House
Ref: S777685
Reviews 16
From
£139
per nightCumbria
Lakestone Cottage
Ref: S281761
Reviews 36
From
£85
per nightCumbria
Fellside Lodge
Ref: S377065
Reviews 57
From
£290
per nightCumbria
Tranquil Waters
Ref: S881171
Reviews 1
From
£124
per nightCumbria
Buttermere Lodge
Ref: S363631
Reviews 149
From
£219
per nightCumbria
Lakeshaven
Ref: S363678
Reviews 35
From
£120
per nightCumbria
Cragfell Cottage
Ref: S281667
Reviews 33
From
£100
per nightCumbria
Lake View
Ref: S447903
Reviews 10
From
£85
per nightCumbria
Bellman Cottage
Ref: S372287
Reviews 20
From
£121
per nightCumbria
Footprints Lodge
Ref: S89898
Reviews 25
From
£171
per nightCumbria
Greystones
Ref: S283024
Reviews 35
From
£96
per nightCumbria
Ananda House
Ref: S697756
Reviews 13
From
£237
per nightCumbria
Jasmine Cottage
Ref: S282819
Reviews 39
From
£71
per nightCumbria
Tree View Lodge
Ref: S841754
Reviews 7
From
£112
per nightCumbria
Pottergill
Ref: S280317
Reviews 40
From
£143
per nightCumbria
Brook Cottage
Ref: S820364
Reviews 21
From
£116
per nightCumbria
Lake Lodge Studio
Ref: S281706
Reviews 40
From
£81
per nightCumbria
Alfresco Lodge
Ref: S854003
Reviews 22
From
£109
per nightCumbria
Rydal Lodge
Ref: S363634
Reviews 106
From
£154
per nightCumbria
The Blithe Hare
Ref: S281767
Reviews 29
From
£85
per nightCumbria
The Curious Orange
Ref: S371979
Reviews 32
From
£110
per nightCumbria
High Moor Cottage
Ref: S41223
Reviews 65
From
£90
per nightCumbria
Fenty's
Ref: S842681
Reviews 13
From
£83
per nightReviews
What our customers say about their holidays
Felicity - Verified booking
I am not a fan of publishing negative feedback when issues remain unresolved, however given the time frame passed since our stay and lack of meaningful update from Sykes I feel I have been left with no choice.
We chose to stay over the Christmas period for a week. Indeed this was the first time that we have ever stayed away from home over Christmas. Positives: communication prior to stay, initial impressions of the cottage, amenities, lovely welcome pack and level of dog friendliness of the accommodation, which aside from some of the steps (mainly the uncovered ones from the dining area to the kitchen which one of my dogs had real difficulties with) really is unrivalled over anywhere else we have stayed. Negatives: upon arrival we noted a completely loose kitchen plinth laying on the floor, a leaking downstairs ensuite radiator and that Sky was not working on either Smart TV. I reported these issues on that first evening via the Sykes app. Non of these issues were an emergency so did not warrant a call to the emergency number provided, and I assumed Sykes would be in contact the next day. This however did not happen despite me contacting them on numerous occasions via the same message thread chasing an update and being mindful that given our stay included both Christmas day and Boxing day there was a good chance that staffing would be at a minimum. Cleanliness - whilst the cottage was generally clean, by the first morning my dad reported to me having to clean the upstairs shower tray due to it being blocked with hair and other detritus that would have caused it to overflow if left unattended. Oven - on Christmas day we were cooking a full meal and as such used both gas ovens. The oven to the right kept going out while we were trying to cook, leading to us having to swap items around to ensure everything was cooked properly and a delay in our meal. Outdoor area - there is a real lack of lighting on the courtyard particularly by the two steps leading down to the back gate. There are signs that the slabs become slippy when wet, however treatment of the green algae will assist significantly with minimising this. There are also signs for hot tub maintainence, however to our knowledge it was only attended to once during our stay. Sky TV - neither Sky Box worked for the duration of the stay. The box in the living room was constantly whirring, and simply did not work. Luckily the TV's are Smart and we could log into Netflix and Prime, however if you do not have these accounts then watching the TV is going to be difficult. It's a facility that simply shouldn't be advertised if they consistently don't work (noted issue on another review). It was Christmas week, and clearly we wanted to watch films/festive programmes during our stay. If some of these issues with the boxes are down to lack of system updates these should be checked as part of the cottage reset prior to new customers staying. Sykes response - I finally received a reply on the last full day of my holiday. No apology, basically blaming me for not making contact via phone, as apparently phone calls were being prioritised over the festive period. If this was true, then it should have been published on the website / auto reply. Since my return I have had to chase for updates; any person I have spoken to seems fairly uninterested in the issues raised, and no meaningful apology has been offered over the seemingly standard £50 refund and send some photos of the issues (of a non working oven, and a non working Sky box!). I have also been made aware of a recent BBC consumer affairs programme which highlighted similar bad customer experiences. So to summarise, with better maintaince the cottage would be amazing, however I would not choose to book any future holidays with Sykes.
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Amanda - Verified booking
It's a beautiful cottage throughout, with everything required for a comfortable stay.
It was very clean throughout. We stayed during the extreme heat and due to having a dog we stayed indoors during the hottest time of the day and found the property cooling. There were plenty of games,DVD's and books to keep us occupied. I thought I read prior to going that tea towels weren't provided but when we arrived, there were two provided together with a cleaning pack containing a dish wash cloth, scourer, black bin liner, and dishwasher tablets. I took my own dishwashing liquid and paper kitchen towels but that's something I always do. The kitchen is also suitably stocked with every type of pot/pan you require to prepare your own food unless, of course, you prefer to take out. There's a large 60/40 fridge freezer which is more than adequate for a week for 4 persons. There was even a bowl for the dog. There is a small cloakroom off the kitchen that housed the washing machine, hoover, iron, ironing board, mop, washing basket, pegs, high chair, and outside seating cushions. The small backyard is covered in shingle and had a garden table and four chairs. The parasol was found in the outhouse which is secured and opened with the same code as the keysafe at the front of the property. The bathroom was huge and gorgeous with a very deep bath and a separate walk-in shower with plenty of towels provided. There were two toilet rolls provided, so if you require any more you'd have to either bring them or purchase them. There was also a small amount of liquid soap in the bathroom however I'm not sure whether this is provided or whether it had been left by a previous guest. My advice would be to bring your own, just in case. Both bedrooms were a good size and each had double beds, a wardrobe and a chest of drawers. There were plenty of coat hangers in each wardrobe which was refreshing as usually, I find they are lacking in holiday properties. A hairdryer and diffuser were found in the chest of drawers on the first floor. I even noted a travel cot under the bed. The bedrooms are on separate floors and on the top floor is a small office-type room housing a desk, chair, futon and wall-mounted tv. My teenage daughter loved it and spent time reading there. The property is situated about a 10-15 min walk from the centre of Windermere and a 25 min walk from Bowness. There is an incline to get to the property from Windermere but it isn't too steep and as someone with a heart issue I didn't find it difficult. However, depending on the route you take, the incline from Bowness is much more difficult and anyone infirm may find it a challenge. There is a corner shop at the end of the road for any essentials you may need. I have three small criticisms and that would be in regard to:- 1. The double bed on the first floor. It's quite soft and whenever my husband turned in the bed the movement was so great it woke me up. 2. A tall mirror would be beneficial on the 2nd floor - there was only a small cosmetic mirror provided. 3. The first aid kit needs to be replenished. One of us developed a blister and need a plaster but there were none in the kit. It's a super property and a great base from which to explore the area and I would definitely return and highly recommend it.
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Tony - Verified booking
While generally satisfactory it failed in the following: 1.
The fire extinguisher validity was years out of date. 2. The first aid kit validity was years out of date, a pack of bandages was partially used. 3. While there was a fire blanket it was not in the kitchen and rather was on a shelf in another room, time would be lost locating it. As it was not fixed to the wall it would require two hands to access. 4. On arrival a number of cups, plates and glasses were chipped and/or cracked. 5. Not all of the pillows had pillow protectors and only one bed had a mattress protector. 6. The oven door could not be closed and although this had been reported by the previous occupant and by ourselves during our stay, it remained unresolved. 7. The draining board area is of poor quality and water does not drain leaving crockery sitting in puddles. It simply require a dish draining rack to be supplied. 8. The most serious issue, faulty door locks, was resolved within 48 hours of us reporting it. However it is of concern that the previous occupants had reported this earlier. The housekeeper used the key she left in the key safe. She would have been aware the outer front door lock was faulty. The back door was impossible to open and had seized up. It is surprising this had also not been noticed by the housekeeper and reported.
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Donna - Verified booking
I will give the good feedback first.
The property is very clean, renovated very well and the host was very welcoming even letting us in early. It is also very close to the lake, less then a 10 minute walk. The disappointing points is altho it stated there was a garden this is shared with the host family and is not fenced off, so wasn't able to leave the door open for air due to having my dog with me. There are no windows in the property so your only option is to leave the door open, which if you have your dog with you is not possible. The other disappointing thing is you are woken very early hours to banging from upstairs, so not the romantic hiking trip we had planned. The hot water runs out very quickly, resulting in an old fashioned strip wash out of the sink. It was also very cold. The guide left in the flat stated you can adjust the temperature by turning the radiators, but no heating came on. Luckily there are extra blankets in the property. I would definitely go back to the lakes but unfortunately would book a different property next time.
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Diane - Verified booking
A lovely cottage that has been beautifully renovated to a high standard.
It is located up a hill just a short walk to the centre of Bowness however still feels quiet and private. There are shops, bars and restaurants within easy reach. The kitchen is very well equipped with everything you would need if you choose to cook. The three lovely bedrooms are all a good size with comfortable beds, 2 with en-suites and one main bathroom. In the snug there is an interesting selection of books and games. I loved the large utility room and had been excited about using the doggy bath, however there is no way I could have got my old dog down the steep steps. The outdoor space is safe and securely enclosed. The hot/cold outdoor doggy shower was useful. We have one at home but was a first for us in a rental property. The hot tub was the hit of our stay and we were in it each evening. Just be aware that there are a lot of steps in this property and if you have an older dog they may struggle with the Amtico flooring. Having said that it is by far the most doggy friendly place we have stayed.
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