Holiday Cottages in Yorkshire & The Humber

Reviews

What our customers say about their holidays

• Janette - Verified booking

  My husband and I arrived at ‘shire cottage’, on the 6th October for a 3 night break.

  On arrival In the village we were very pleased that we had chosen such a pretty location, unfortunately we cannot say the same for the property we had booked. We were first struck by the condition of the outside decking, dirty, unswept covered in moss and looked as thought it had not been maintained or cleaned for some time. Entered the property and could instantly detect the smell of damp. Also noticed how dirty and grubby the sofa and armchair was., the arms were pitted with black dirt and the seat area was badly stained. Main bedroom floors looked dirty and noticed the divan bed base looked dirty and had no valance sheet, although did have on advertised pictures. Entered shower room, there was a dirty mop and bucket left under shower head on equally dirty floor. The grout on the floor and walls in some places was black ( the owner confirmed this when I complained as being the builders fault when he installed the tiles, and not used the correct grout and was never able to get it looking clean) there was also limescale stains on floor ., the owner also stated that this was due to the problem with the tiles and has not had time to rectify this and ‘it is what it is ‘, his words. The other bathroom had a bubbling effect behind the door and paint was peeling, which was why we could smell damp throughout the property as this was quite a large area of damp. The owner agreed, once again in his words, “that the wall in the bathroom is blown”, but we are making it clean and tidy till we get there, along with the maintenance of the shower, which are on our list for a maintenance period.. these issues should surely be addressed before allowing visitors or at least make visitors aware so that they can make their own decisions as to whether they stay there or not. The smell made us feel really sick, we did not use the bathrooms at all. The toaster was rusty snd stained., whilst I understand that this is a minor issue to some people .. how can’t you put bread into a toaster that is rusty and unclean, he said he can’t be expected to swap a toaster after every visitor and the reason it was rusty was because of the sea salt in the air caused things to rust ., twenty minutes from the coast in an enclosed building?The beams, ceilings, blinds and cooker hood were covered in cobwebs. We only stayed one night and left as soon as we possibly could, we stayed a total of 14 hours. We would have left immediately had we not travelled over 3 hours to get there. We had trouble contacting anyone as the internet would not work in property ., we tried to boost router but did not help.. We did not get a response until the morning, where I was advised that he would appoint his cleaner to return to re-clean, these problems could not have be remedied in this way as he had already confirmed that he needed time to arrange a maintenance slot to rectify issues. As we had not slept or showered we decided to leave and were on our way home. We contacted Sykes numerous times on our way home they advised us that could not help at all with complaint they would pass on our complaints and pictures to owners. When I contacted them again after receiving no response they sent me a copy of correspondence that the owner had sent Sykes stating that he would not be refunding and payments as he deemed our complaints to be frivolous .. the issues I’d raised were going to be dealt with when he could fit in maintenance and that he thought they only reason I had complained was because I wasn’t happy with the area. Absolute disgrace. What a complete and utter waste of money and time.

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• Michael - Verified booking

  The cottage is in a good position relative to the beach and the few shops and the pub.

  It’s warm and comfortable with a plentiful supply of logs for the stove. The cottage is small , more suitable for one or two people. Wi-Fi and mobile reception were excellent throughout the week I stayed. The kitchen is very small but has most things you would need. However there is no freezer or freezer compartment/ice box, just a fridge. There’s also no microwave. There’s a lovely shower room (no bath) with underfloor heating. Note that if you’re looking for the washing machine it’s in the shower room under the sink in the cupboard. As noted with other reviews parking is a challenge. There is no parking at the cottage itself. The cottage could benefit from curtains or blinds at the lounge window to offer some privacy as it is easy to see in from the outside. I slept well despite the the two storms that hit the are. The main bedroom is nice and comfortable. There’s a second smaller bedroom with bunk beds. To the front of the cottage is a small enclosed garden, there’s a useful hosepipe for washing down dogs and boot cleaning. Overall I enjoyed my stay.

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• Claire - Verified booking

  Loved our week stay at Stonewall!

  Great location close to beach, Hart Inn, Fish Cottage and Mary’s - our first stay here even though we know the area well. Wood supplied for fire, kitchen compact but well equipped and listing does say no microwave. The towel radiator does work on the boost as described but never gets hot so bathroom in February was a little chilly. Rest of the house toasty, comfortable and we felt at home. Slightly lower score for cleanliness for 2 reasons. Looked for plugs in main bedroom for hair dryer and they are behind the drawers so difficult to access unless I missed easier ones and it’s been a good while since it was cleaned there. There were no bins to be found externally so difficult to follow the recycle request. I did manage to meet the bin man who waited while I took the bags to his bin lorry. This is picky as we loved our stay so just raising awareness. We walked miles and always love our visits to Sandsend and would re book. (Thank you for the hosepipe and shoe rack which helped us to keep the dog clean and house tidy!) Previous reviews mention welcome cake… ?

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• Marie - Verified booking

  Sea Shanty is located right behind the sea front shops, there is a lovely view of the harbour and Abbey from the property yet being so close to the huddle and Brussel it is lovely and quiet.

  The apartment is clean ,tidy and spacious,well equipped for all your needs. During our stay we had some very wet and windy days but it was really warm and inviting after braving the elements outside. We were made to feel welcome and right at home with the wine, chocolates and welcome box of coffee,tea ,hot chocolate and biscuits, a really nice touch after a long journey over the Moors in bad weather. Lots to do and see in and close to town. Superb restaurants. We had worried about parking, the owner had left parking permits for us meaning a big saving on car park charges (all those pound coins we collected over previous week's weren't needed!) We would recommend Sea Shanty to all,with the exception of anyone who has difficulty with stairs. The owner was easily contactable and friendly and should be proud of her presentation of such a smashing homely property.

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• Stephen - Verified booking

  “Sea Shanty” is an amazing Apartment set into the Center of beautiful Whitby.

  Clean, well equipped and homely. Would totally recommend to anyone and everyone who has NO mobility issues. People WITH Mobility issues should be made aware of the Steep Stairway from front door to Apartment entrance followed by a second flight of stairs to living area and bedroom. The steep narrow twisting-stairway (as advertised), leading you to the top bedroom is taken at your own peril lol. No toilet on this floor adds to this bedroom being unsuitable for restricted mobility guests. One last heads up, for us “not so mobile”, is the Parking situation. I’m afraid it’s a “drop off” for us folk and potluck trying to find a Parking space for the other half lol. The owner did kindly leave parking permits which were greatly appreciated. All in All. “Sea Shanty” is wonderful and would totally recommend . Ground floor it is for me next time.

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