Villas In Yorkshire

Reviews

What our customers say about their holidays

• Saransh - Verified booking

  The property was clean from inside and had a well equipped kitchen. The staff is extremely unresponsive and irresponsible. It has been 14 days since I submitted a complaint form. There is radio silence from Host and Stay and there has been no attempt to resolve the issue. I had booked Thimble Cottage for 2 nights, 26-28 June. I had planned to pay the damage cover upon my arrival at the property as it is an unusual charge that has never been requested at any other property. Booking.com also flags external links in the app’s chat window to make the customer wary of phishing attacks through external links. It was natural on my part to wait till I get to the property and pay any legitimate damage covers there and then. I did not receive any check in details up until the check in time. After arriving at the property at sharp 4 pm on 26 June, I tried to contact Host & Stay via call, messages and email multiple times. Calls didn’t go through because the line was “busy” till 7:30 pm. I left multiple voice messages too after the beep. Most importantly, the link to make the damage cover payment was REMOVED from the booking chat. We did not have any code for unlocking the property key. After being stranded for 3 hours outside the door of the property, not being able to establish contact with anyone at Host and Stay, we were forced to book another place at expensive rates (£218/night) as we didn’t have a place to stay and this was the only place available. We made multiple calls and sent numerous messages to you throughout this whole process. We had luggage with us, were on the street for 3 hours, and had to forcefully book an expensive place last minute and had to spend further on the commute. This shook our trip’s budget and cause a lot of distress. The customer support staff from Host & Stay got in touch with us around 7:30 pm on 26 July and admitted that the link yo pay the damage cover was removed and was a fault on your end. We told them that we would be checking in on 27 July till 28 July.

  Read more less >

• Robert - Verified booking

  The cottage is beautifully furnished and very clean with fantastic views over the surrounding countryside.

  There is also plenty of wildlife to watch. It is not the easiest place to find. Continue along Woodlands until you come to a left turn, turn left, continue to bottom of paved road and take left hand unpaved track, turn left at top of track through metal gates and the cottages are in front of you. The heating in the cottage is controlled by the owner and he is quite economical with it. You have to ask for the heating to be put on. Whilst I appreciate the reason for it, I did not like this aspect of my stay at all. The WIFI appears to have been sorted out. It dropped out occasionally but no major problems. There is a lot of equipment in the cottage, e.g. Sky TV, Bose sound system, DVD player and video recorder, sadly most of it does not work. This is mainly due to most of the remote controls having flat or no batteries. The Sky TV was not receiving a satellite signal so was useless. The only TV available was Freeview. There are instructions for the kitchen appliances but none in English. It is a case of trial and error. The outside area could do with a bit of TLC. Some proper garden furniture is required and the old plastic bench at the bottom of the stairs needs to go. The existing outside furniture was very dirty. We enjoyed our stay but would not return.

  Read more less >

• Pari - Verified booking

  My partner and I stayed at the property for 1 week in June. The fairly modern complex is by the river about 10 min from Whitby town centre. The walk is on flat grounds and along the river. The property's allocated parking just in front of the building is excellent and very convenient. The flat is on the second floor, lift is available if you do not wish to climb the stairs. Stairways and the lift are well kept and very clean. The flat is in a corner plot with double aspect views from the living room windows of Whitby Abbey and river Esk. The flat is clean and well equipped. White clean crisp bed linen and comfortable beds. Bedside lamps on both side of the bed and plenty of pegs to hang coats in the hall way and towels in the bathroom. We really liked the property and definitely recommend it and would book it again. Booking through Host and Stay was very easy and they kept us informed by emails regularly. Any email I sent them with questions was answered straight away, even at 8pm.

  Read more less >

• Lucie - Verified booking

  The cottage is very central with parking close by at £9 for 24 hours. We enjoyed a nice meal at the moon and sixpence, very reasonably priced. The cottage its self is down a dirty alley way which is used by people leaving the pub at all hours and as the cottage has single glazed windows the noise was a problem late at night. After booking the cottage I was then asked to pay a fee for a damage waiver of £25, this should just be within the price. The £60 cleaning fee is a little steep as the cottage is that tiny it could be cleaned top to bottom within an hour. The cleaners obviously don’t check the crockery or utensils as some of the cups had sugar in and the plates were left with grease marks. As a host myself all drawers and cupboards are checked and everything washed ready for the next guests. The batteries in the remote needed replacing too. Little problems that are easily resolved with more care and attention to detail.

  Read more less >

• Michael - Verified booking

  Thimble Cottage exceeded expectations and provided the perfect setting for a relaxing and memorable getaway. From the moment we stepped inside, we were captivated by the cottage's charm and meticulous attention to detail. The cozy interior, complete with comfortable furnishings and thoughtful décor, created a warm and inviting atmosphere. The amenities were top-notch, and the kitchen was well-equipped. The comfortable beds ensured a restful night's sleep, and the spotless cleanliness throughout the cottage was truly impressive. Shame about the rather rough pub at the end of the yard (The Station Inn) drunks staggering out all Friday and Saturday night shouting and going in the yard as they staggered around. The area was fine every other night but the town seems to be a magnet for alcoholics at weekends.

  Read more less >