Villas In Yorkshire

Reviews

What our customers say about their holidays

• John Bernard - Verified booking

  The cottage, in itself, was everything we expected.

  Very comfortable and ideally situated. We had a few problems with parking - which would have been handy if explained beforehand. Your information seemed to indicate that we could park opposite the sweet shop - which we did, there being no other place to park. As Staithes was extremely busy, we failed to notice that this extension of the 40 mins parking zone was actually a loading only bay. The signage on the road was very faint and the sign further down on the wall minute. Consequently we managed to get landed with a parking fine. We were advised by the parking attendant that a parking disc should be available in our cottage to enable us to park as a 'virtual' resident in the public carpark up the hill. This was not so and we subsequently ended up in the visitor car park which was £10 per day - £70 on top of the holiday cost which we had previously also paid £30 to re-book for July, June not being available to us due to lockdown. It would have been helpful if parking information had been available to us prior to arriving in Staithes. We regularily book cottages through Sykes but feel a bit let down with this one and would welcome your comments.

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• Philip - Verified booking

  We have 2 comments to make.

  The photograph of the stairs is blatantly mis-leading. You can see a hand-rail on the stairs but it does not show the steep turn at the top of the stairs (where there is no hand-rail). This caused a real problem as my wife is slightly disabled and she found coping with the situation extremely distressing. The unsuitability of the stairs for those with any infirmity should be made clear on the web-site. A note on this point was left in the cottage for the owner. Also, when we arrived I phoned the owner to clarify the wi-fi situation. I was told there was no w-fi facility. This confused me as we would not have booked otherwise (as I told the owner). I assumed I had made a mistake but on returning home I looked again at the description on the web-site and it clearly states that wi-fi is available! We have been misled and are very disappointed. The question below asks whether we want this feedback published. In the circumstances it would be more appropriate if you gave the owner the opportunity to consider the position.

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• Michelle - Verified booking

  This was a lovely central based property in the heart of the village .

  Highly recommend pre booking parking as advertised. We did and this worked out very well as the council car park gets very busy at peak times . We did find the cottage a little difficult to find even with the instructions. Even the locals hadn’t heard of the passage the cottage is located in and there was no signpost? but after eventually finding it , we were very pleased with our choice of accommodation. The cottage is very quirky , clean and well equipped and everything we needed for a great stay . We would happily recommend this property to family and friends. Lots to do locally too . We found fossils , went sea fishing, cycled the cinder trail from Whitby to robin hoods bay , walked to runswick bay , and visited Saltburn on sea and sands end . We love this part of Yorkshire and never fails to deliver .

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• Ian - Verified booking

  A little difficult to find.

  Your satnav will take you into a cul-de-sac. Follow the instructions you've been sent to the letter. The apartment is clean and comfortable. Heating is perfect: the thermostat is very efficient. Powerful shower. The bed is firm and comfortable will cool, crisp bed linen. The kitchen is well-equipped. A few gripes which slightly impaired my stay. There is no Sky TV as advertised. Apart from the first freeview channels reception is wobbly and for the last two days the set would not switch on at all. W-fi is intermittent. I had to use my phone as a hotspot and therefore ad to pay for data use. The oven doesn't work. The control knob came off in my hand and inside there were a pair of dirty baking trays. There were only three coathangers. The owner has very limited English so complaining would ave been no use.

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• Andrew - Verified booking

  Lovely little cottage in a beautiful village.

  It is a great location for the local shops/cafes and pubs, with plenty of lovely walks nearby. It was a little hard to find at first but a great, quiet location up a small alleyway. The local contact was very close by and really helpful and friendly. The cottage is very small but cosy and comfy; in fact the only thing missing was a couple of footstools to get your feet up after a day out. Three levels and two flights of stairs might not suit everyone, or the fact that you have to leave vehicles in the pay car park at the top of the village after unloading your luggage - we used the council one as it was cheaper despite what it says on the signpost to the private one! We took a weekday break in June for a much-needed short holiday and had a great relaxing time and hope to be back!

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