Villas In Braithwaite

Reviews

What our customers say about their holidays

• Mr Steve Bennett - Verified booking

  The cottage was a good place to stay for a few days, BUT, the toilet seat was broken and needs re-fixing, the front and kitchen door locks may need replacing as both were difficult to work and the blind over the window in the lounge once down, would not pull back up. I would have expected all of these issues to have been corrected before our stay. We were also surprised that the main "bedroom" is in fact an open mezzanine floor with a severely sloping roof making it uncomfortable to use and making it difficult to have any quiet from the lounge below, if someone wants to watch TV etc ... Finally, the cottage information suggests a "full Sky package" which is not true as it was not possible to access Sky Sports ... Please also be aware that we had to cut short our stay by 24 hours as "ElectricityNW" arrived on Tuesday morning, woke us up and advised that "the power was being switched off for the rest of the day. As the bathroom is an enclosed space needing electricity to light the room, it would not have been possible to use the kettle, electric hob, TV or WiFI we chose to leave on Tuesday lunchtime rather than stay until our planned departure on Wednesday morning. It is true that I received 2 voice messages (one left on Monday late afternoon and a second on Tuesday morning) to advise about this, but as Toffee Cottage is in an area with NO phone signal, these messages were not received until we got home on Tuesday afternoon! Surely it would have been good customer service to send WhatsApp messages and/or emails to advise this situation as I can only assume that your local staff would be aware that a phone message would not be received ... I will look forward to your reply and comments, but hope that you will consider some degree of refund / compensation for the situations described above. Many thanks, Steve

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• Nicholas - Verified booking

  The barn is furnished to a reasonable standard and is adequately equipped.

  The bedroom a little less spacious but the bed is comfortable. The accommodation is well heated. The upstairs bathroom is well set out, although it was problematic getting hot water to come through. The internet connection is totally unreliable and kept falling out throughout our stay. In 2025 it is expected when renting property to have full reliable internet connection. This impacts on communication and has a negative impact on the holiday as a whole. The TV is also a necessity, the only connection is an Apple TV box, which without an apple subscription is useless. At the very least Freeview should be provided. The TV is only a smart to when connected to the internet, this one needed an Ethernet wired connection, which sadly wasn’t present. There was no wheelie bin or information regarding the disposal of rubbish. A little more information about the facilities in the property would have been helpful, for example, the hob has no visible settings and no manual available, difficult to know high or low heat. There is a manual for the oven. Thank you for the welcome pack, much appreciated.

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• Miss Chihadeh - Verified booking

  We had a lovely stay at Toffee Cottage over the Christmas period. The cottage itself is very clean and cosy, and has everything you could need and more, warm and lots of hot water. The scenery is beautiful, and as you are situated at the top of quite a steep hill, you really do get to appreciate the peace and quiet of the area, the area itself is really well situated for several lovely walks and the pub down the road is great and dog friendly. We did take our dog with us and we appreciated the offering of dog bowls and treats, the garden is fairly well enclosed too. The only thing I would say is that if you are a fan of a firmer pillow, then you may want to take your own as they were a little soft for us, the beds however are very comfortable and the linens/ towels provided were spotless. Wonderful stay which we enjoyed thoroughly.

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• Mrs Johnson - Verified booking

  The cottage is in a delightful village with good access to walks, and close to a pub and shop. It was very comfortable and very well equipped with lovely views across the valley and a very sunny south facing garden. It was a bonus to have the patio doors in the lounge area and be able to appreciate the picturesque landscape. The bedrooms were fairly small and I bumped my head on the sloping ceiling several times in the room upstairs but it was light and sunny and I would not let this deter me from booking again. The whole cottage is what you would call compact, but it works well, especially the entrance lobby where coats, boots and rucksacks could be stored. The bath towels were the best I've encountered as they were large and soft, a rarity at the many places in which I have stayed during the last few years.

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• Penny - Verified booking

  Very warm and comfortable cottage.

  Thoughtful welcome pack well above average…thank you! Plenty of hot water after a day on the fells and plenty of space. A massive hallway to put boots, kit and wet gear. Also, a large lounge with comfortable couch and full dining table. Kitchen compact but with everything you’d need and unusually plenty of storage space. There was no freezer. Internet flaky and didn’t work more than it did work. Telly didn’t work at all and radio only tuned to radio 4! I went for peace and quiet anyway, and had books to read. Surroundings very quiet and a comfy bed so slept well. Parking okay for one car but tight parking generally in the village. Garden doesn’t belong to the annex but there was an open green area 2 minutes away to walk the dogs. I had a brilliant week!

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