Christmas Apartments In The Lake District

Reviews

What our customers say about their holidays

• Bethany - Verified booking

  This was our first holiday as a family post lockdown (paying a premium for the cottage), and upon arrival we found the property to be in a disgusting state of cleanliness.

  Considering the additional measures for cleaning and sanitising holiday properties in line with formal guidance, we were particularly shocked to find visible dirt, dust, hair, used tissues (I could go on) throughout the property. We immediately contacted Lakelovers who were very apologetic over the phone and did offer to send a cleaner to the property. However, given the lateness of the day due to the later entry time permitted, we declined as we have a 2 year old and quite simply what were we expected to do in the mean time waiting for the property to be cleaned, sanitised and left for the advised time before re-entry. We therefore tried to clean the property as best we could but still due to how filthy it was, we never felt comfortable there. We provided a series of photos to Lakelovers, but had to chase for a response. Eventually, we received a response and were told that as we had declined the offer of a cleaner on the Saturday evening, they would only offer a £50 gesture. Our original complaint was not seeking monetary return, more an acknowledgment that this was simply not acceptable under any circumstances, but particularly given the situation with the pandemic. The response almost implies that we were to blame for not accepting the offer a cleaner opposed to taking any responsibility for the state we found the cottage to be in. We and family members have used Lakelovers on a number of occasions previously, due to this experience and the response received we will not be booking with you again nor will we be recommending you to others.

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• Jo - Verified booking

  Great comfy property.

  Very spacious - wide hallway and staircase, great seating space in the lounge. Really pleased. Also great to have a lockable porch so shoes could be left in there. Someone previously I think used the tumble dryer and closed the door afterwards, leaving it quite wet in the drum and loads of fluff was in there - which put us off using it. Lakelovers sorted this really quickly for us. When we first arrived, (and this is really picky.....) the toilet paper was quite thick and although this should be a positive, it didn't flush very easily for some reason - almost as if the toilet has a too narrow pipe. The toilet was blocked for us a few times but as soon as we started to use a thinner toilet paper it was fine. This property is the lower two floors of what was possibly a larger residence. The upper part is also rented out and it can be rather noisy when they move chairs or roll things along the floor above. Didn't seem to happen at crazy times though so not an issue - just a little annoying to hear in the morning when having a lie-in!! The shower hose was quite stiff which meant the shower sprayed quite a lot as it was hard to control it. I suggest using a metal hose would make it more flexible and therefore easier to control and less splash outside the shower area. This is a lovely property and I would happily stay again - I just hope my comments/suggestions would make it even better in the future.

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• Kate - Verified booking

  The stay was fine.

  The house is in a great location, very close to all the amenities in Bowness-on-Windermere and a good base for exploring the Lake District. The house was spacious and reasonably well equipped. However, there needs to better cleaning and investment in the property. The house had a persistent damp smell, despite us regularly opening all the windows. There is extensive black mould on the kitchen wall, which needs dealing with urgently. The house generally felt not very clean, including the sofas and bedding etc. I dropped a book under the sofa, and was shocked how dirty it was. The house clearly hasn't been deep cleaned for years. My partner's asthma was badly triggered when we were in the house by the mould and dust. The inside of the washing machine was mouldy and our clothes came out smelling worse than when they went in. The house has the potential to be a great holiday cottage, but we would not return or recommend the property in its current state. Finally, there is an apartment above and there was quite a lot of noise whilst we were staying. Obviously nothing can be done about this, but it is worth being aware of it, if you want peace and quiet.

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• Ting - Verified booking

  We stayed at this cottage during the Christmas holiday and found it to be a mixed experience.

  The property itself is charming and in a beautiful location, but there were several issues that affected our stay. The heating in the house is not very strong, making it relatively cold during the winter months, and it cannot be adjusted, which was inconvenient. The shower water was also on the colder side, though still manageable. Additionally, the cottages are part of a connected complex, and one of the other houses triggered a fire alarm while setting up their fire pit. This disrupted all the cottages for about half an hour, including ours while we were enjoying Christmas dinner. We contacted the maintenance team, but they only recorded the issue over the phone and didn’t resolve it immediately. The next morning, the house lost power entirely, forcing us to change our plans and head into town instead of staying in. Overall, the place has potential, but these minor issues, especially during the colder months, detract from the experience. While it’s a decent option for a stay, I would recommend improvements to heating, water temperature, and maintenance response to make it more comfortable for guests.

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• John - Verified booking

  We like Spring Cottage a lot.

  We've stayed twice before and hope to stay again. On this occasion the experience was initially seriously spoiled by the place being cold and the boiler not working. Lakelovers number was useless as we arrived after the phone line closed for the day. Very unhelpful on a Saturday. The helpline was equally useless. We left a message and got no response. The guidance advice was to call the owner but he/she had not left a number that we could find. Eventually we found the boiler manual and realised that maybe we had to re-pressurise the central heating system. Under the boiler we found a mess of pipes and taps. Once we'd identified the correct taps it was a quick process to re-pressurise the system and the boiler promptly started. We think the owner should leave much better guidance on this. Not having a working boiler (so no heat and no hot water) and having no access to outside help and no easy way to identify the problem and fix it is a traumatic way to start a holiday.

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