Christmas Bed And Breakfasts In Whitby

Reviews

What our customers say about their holidays

• Alexander - Verified booking

  Under the current restrictions and with a later check in time I would expect any holiday house to be spotless.

  instead rooms had been superficially cleaned and did not meet our expectations. most rooms had cobwebs which could easily be removed but had been left. the bathrooms were had ingrained dirt. the seals round taps and the showers were mouldy. on arrival I had to go and buy batteries because none of the clocks in the house worked. the main lamp in the living room never worked even with a new bulb. there was no fire alarms. one of the catches on one of the kitchen windows was broken so the window could fully open. this is not acceptable when you are on the first floor and have a child. there is a huge crack in the player beside the front door. overall these may all seem petty complaints but when you rent a house for a week you would expect the basics to be right. I even had to go out and buy bleach for the kitchen sink due to the smell. this house has loads of potential and is ideal size for parties of 6 to 8 people and is ideally situated with two parking spaces. A little investment in this property along with a proper deep clean (including moving the furniture and getting the filth underneath the couches) is required .

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• Wendy - Verified booking

  Your customer service left a lot to be desired.

  Having booked a cot and high chair - essential when you have a baby in the party - and my wife rang to try and confirm this, she was at first kept hanging on the line for ages before getting through. She was then informed that because of GDPR you were unable to speak to me as my name was on the booking - I am quite conversant with GDPR and fail to see how ordering a cot and high chair can be a personal identifier. You then failed to inform the changeover team about the cot and high chair, so it was not available in the accommodation when we arrived. Luckily for us, the cottage owner was very helpful and got the problem sorted out - no thanks to you. It is little things like this which really matter when using a booking agent. If you could not sort out this problem, or be bothered to answer the phone in a timely manner, or communicate effectively with the cottage owner we would not trust you or recommend you in future. We have also heard negative feedback in the same vein from other people who have used your organisation - sort it out!

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• Joan - Verified booking

  Lovely, spacious property located within easy walking distance of the town, with the added bonus of having an allocated parking space.

  Generally very clean but with one exception - the extractor fan filters were caked with fluff and consequentially very noisy when being used. We chose not to use some of the china because it was chipped. The beds were creaky and some of the mattresses were not all comfortable. Some of the window safety handles on the first and second floor were broken. Appliance manuals were not always applicable to the current appliances in the property and, unfortunately, the web site for manuals contains no information at all. The 2 vacuum cleaners did not work. We have brought these problems to the attention of the owner who had advised that he is looking into the problems. That said, if the problems mentioned above are all addressed then we would have no hesitation in booking this property again or in recommending it to others. We had a great week at Tides Reach.

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• Darren - Verified booking

  We booked this because when I rang and asked about bedroom arrangements they ...

  We booked this because when I rang and asked about bedroom arrangements they said there was a ground floor bedroom which they was but I did say my mother had mobility problems what they didn’t tell me was the kitchen and living room was on the second floor so they must of expected her to stay in her bedroom all the time and no shower facilities on the ground floor either they really need to list their property’s in a correct manner we was really disappointed if it wasn’t for a family member booking another apartment we would have had to go back home and miss our holiday also the property wasn’t very clean I think they just rely on the previous people to clean it when they leave we certainly left it cleaner than we found it

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• Mrs Lynn Stone - Verified booking

  Unfortunately we had a late change of property due to scaffolding issues on our original booking . We had to go with what was available at the last minute although the cottage was central to Whitby we would not have chosen this as an ideal stay . There was no ideal space to sit in outside or any views the only good thing was it had a car parking space . The property was clean and tidy but the bathroom needs a deep clean in the shower mould all around the bottom which I tried to clean off ! The mattress on the bed was so uncomfortable we did not sleep very well . It had everything that we needed in the cottage and was equipped for 3 people if needed .

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