Christmas Lodges & Log Cabins In The United Kingdom

Reviews

What our customers say about their holidays

• June - Verified booking

  Weren't told that the swimming pool was unavailable until we got there.

  We tried to fire up the hot tub and followed the instructions. We were told that it took 30 minutes to heat up, we checked after 30,45 and 1 hour but the water was stone cold. This basically meant sitting watching TV for 2 days which we could do at home, we decided to head home and the co owner agreed to refund us £200. We were advised that his wife would contact us to arrange this later that day, no one phoned, I called back the following day and spoke to her son who said he would get his mother to call us we are still waiting. We were contacted by Sykes who said the refund had been removed and we could have 2 nights free, given that the owner didn't have the courtesy to call us we rejected their offer. Sykes basically stated that there was nothing else they would do and when I requested their CEO email address again I didn't get the courtesy of a response. Wouldn't use them again and will ensure that none of my family and friends do either. Case of we have your money and don't care. Can I also point out that the swimming pool is still showing as available on Sykes site- False advertising.

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• Confirmed Guest - Verified booking

  Kendoon Cabin was lovely, it was so remote and there is no light pollution, you could see the stars. The hot tub takes a bit of work, it wasn't filled for us which has we known that we would have got there earlier to do this as it takes a while. A couple of housekeeping things, there was dog mess round the side of the cabin near to the tap for the hot tub. Luckily we didn't step in it but not very pleasant, the chairs and blankets were also covered in dog hair which was a bit annoying. I understand you allow pets but I would expect there to be no trace of them for the next guests. We were also left a sponge and dish cloth, the sponge was well used. Given how much money we spent to stay there I would expect a new sponge and most of the dishes/cutlery were dirty, again it is the responsibility of the user to do the dishes but I would have expected housekeeping to double check the details. These small things just knocked the shine off the place a little. We still had a wonderful time but was left a little disappointed by the standard of housekeeping not being met.

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• Julie - Verified booking

  Everything I hoped for and more If you love a shepherd's hut, you will be no stranger to compromise.

  Not here!! From the double barn door entrance, the big comfy bed, full size breakfast bar, oven and fridge, to the underfloor heating, radiators, hot shower and big fluffy towels, everything is superbly thought out. The ample, fully enclosed garden is perfect for dogs, the view is beautiful and the remote, peaceful location is idyllic. The welcome hampers are always a lovely touch and at Utopia I found it was exceptionally generous. I spent a week here working and relaxing in equal measure. The WiFi and phone signal is super reliable. I even logged in to my Netflix account for a cosy movie in bed on the swivel mounted tv. Freshingfield dog park is just a 12- minute drive away if you need an enclosed space to wear your canine companion out, off lead. A great winter get away from the hustle of everyday life and I would love to return in the spring/summer without the work laptop, to explore the area on foot. In summary and in comparison to my experience of similar properties, Utopia is a cut above.

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• Liezel Joy - Verified booking

  I'd like to express my family's heartfelt compliments following our recent stay at Red Kite Lodge.

  My husband, daughter, and I were graced with a delightful week; the lodge itself truly enhanced our trip. Upon arrival, we noted that the lodge was commendably clean and well-maintained, an indicator of the care and diligence that your team exercises. The heating was excellent, furnishing us with cosy evenings in, while the hot tub provided a luxurious and welcomed bonus. Further praise is due to the owner, who exhibited an excellent level of approachability and responsiveness to our queries. It is outstanding to encounter such dedication and swift communication in the hospitality industry. In light of our overall experience, we feel impelled to recommend your establishment enthusiastically to others. Your commitment to quality service is duly appreciated, and we trust others will recognise this too. Thank you once again for providing us with a memorable stay.

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• Colin - Verified booking

  We had a 4 night stay at Ystrad Wen in June and we absolutely loved it.

  The cabin was spotless, and everything we needed was there. Our welcome hamper had some lovely treats (the homemade brownies fab!) and was one of may really nice touches, like the binoculars, the sketch pad and pencils and the fresh flowers. The Cabin is 1 of 2 set in a lovely meadow field which magnificent views, and even with the open views it felt very private. The hot tub was perfect too, fresh crystal clear water when we arrived, you can tell it is changed between guests, which is appreciated. The view from the tub is awesome too. It was great getting a text on the morning we were due to arrive to welcome us and let us know what time the cabin would be ready, and some tips on directions too, so we managed to get there early with no wrong turns. If you are considering Ystrad Wen, I would encourage you to book it! We are hoping to be able to return sometime soon.

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