Colwyn Bay Holiday Cottages

Reviews

What our customers say about their holidays

• Lynn - Verified booking

  We had a great family long weekend at The Ship Inn, but sadly were very very disappointed with the cleanliness and maintenance of the property.

  On arrival the cleaners were still there, we were informed the previous guests had left it in an absolute mess. The place was dirty and grubby. Spoke to Ceri (housekeeping) who explained there should have been 3 cleaners but there was only 2. She was very apologetic and going to come the following day and hoover throughout the building, and sort out the areas that needed attention. (I actually cancelled the following day as all 29 of us were going to be in the house, so would have been very difficult to clean around us.) The staircase has obviously not been cleaned for quite some time, thick with dust. Surfaces in rooms tacky. All the cockery needed washing before using. None of the furniture had been moved for cleaning, filthy under sofas in lounge. There was a very strong smell of cannabis in one of the bedrooms, obviously not the owners fault, however the window is painted closed so could not be opened to air the room. The laundry room was full of dirty laundry, some in bags, some dirty towels strewn across the top of the washer and dryer. Ceri contacted the laundry person. The dirty laundry was removed sometime on our 2nd day. The furniture in the lounge is all old, uncomfortable, in poor condition and generally not fit for purpose, all needs replacing. The garage where the ping ping table is located is damp and musty smelling. The freezers both need defrosting. The house needs decorating and updating. The kitchen and dining area are great, spacious and well equipped. The number of bathroom/toilets is great. (Drainage issue in one bathroom). The bedrooms on the whole are fine, (drawers all broken in one room) The larger rooms, including the en suite and the dormitory, other than cleanliness, are fabulous. The furniture in the small upstairs lounge comfortable and pleasant to look at. The entertainment aspect of the house is brilliant, made the holiday. The whole family were able to be involved, and all were in constant use. Pool table, shuffleboard (had to request "sand" which was delivered on our 2nd day), ping ping-pong table, all added to our family fun. The location could not be better. Parking a godsend. Outside space small but pleasant. All in all we had a great time, it is a fabulous house but needs to be better cared for.

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• Chloe - Verified booking

  For the price paid the amount of issues we encountered were ridiculous.

  -Used sanitary towel found in one of the rooms ( when the cleaner arrived they picked it up in a bag and didn’t clean the area with anything ) -Top floor hall light didn’t work - Most showers weren’t draining properly - Broken glass coffee pot on arrival - Fleas in a few of the sofas - Dirty floors on arrival - Dust in the rooms. ( 4 poster bedroom has a thick dust blanket under the bed as well as a filthy headboard ) - Unsealed jacuzzi tub leading to a huge water leak coming through the electrics and lights in the kitchen dining area. This also lead to no lights working in the house downstairs for the entire last evening - Broken toilet flushers - Beds were singles pushed together with uncomfortable middle zipper - Oven would take a long to light and didn’t stay on for long enough so it had to be relit multiple times to be able to feed people. A simple meal that should take roughly 30 minutes ending up taking over 1 hour. - Leaking roofs and damp walls - ‘ Ping Pong room ‘ was un noticeable until found on the last couple of days. Once found it was absolutely disgusting with bugs, dirty chairs, broken walls , wood and rubbish on the floor. - Many windows painted shut not allowing ventilation , some cracked and have tape covering the cracks. - The 2nd living room upstairs has a large window that is easily opened with a sofa directly underneath it. Even with parental guidance this is incredibly dangerous. - fire escape was blocked by stacked chairs so only 1 exit from the ground floor. - No welcome pack with written emergency details - Small bath towels are provided but are more suitable as hand towels or hose towels so be sure to take your own. If not be sure to clean the towels first.

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• Peter - Verified booking

  We all had a great time at the ship inn .

  The property was as we expected it to be spacious comfortable and well equipped. just a couple of very minor points which we should bring to your attention . There is no wii provided and the wifi kept dropping out in an annoying manner. The cooker needs some attention to repair two or three knobs to operate the gas hobs . Knob loose to door near bottom of stairs . Floor boards on first floor landing loose . On a plus side the shuffle board game was a great asset. There was always loads of hot water for great showers or baths. The kitchen was very well equipped . All the beds were comfortable and spacious . Would I book this accommodation again ? Yes without any hesitation its a great location with easy walking access to the beach and close to the north wales express way giving quick access to Llandudno and Conway . We all enjoyed the Fforest Coaster , surf snowdonia and Velocity Zip world . We had a great day at Penrhyn Castle the children enjoyed the egg hunt in the grounds .We visited Conway castle and the smallest house did crazy golf at Rhos Fynach as well as spending some time on the beach playing cricket ,football making sand castles and flying kites . We also visited Llandudno pier . Local butchers across road from ship inn worth trying great meats and sausages . . Chips Ahoy worth trying for great fish and chips .Co op 50yds away very useful for milk ,bread etc .

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• Trevor - Verified booking

  Bay View house was a pleasure to stay in, it was extremely clean and very well equipt, it was home from home for us.

  Thank you for the goodies you left us, it was great to be able to have a cuppa and cake on arrival just what was needed. The furniture was clean and comfortable and well maintained the owners should be very proud. The views over the bay were amazing and it was a pleasure to sit out side and enjoy the great weather. The bus service was better than home we were able to get around without driving everywhere. The village had all the shops and resturants needed, Alex`s fish bar is recommended, good food and not over priced, Kens kitchen chinese take away is good value and the portions are huge far too much for one person. Sian was avilable if needed and was helpful with my query regarding the dishwasher thanks Sian. I would definitely stay again and would obviously recommend to anyone. One recommendation would be a hand rail in the shower cubicle otherwise everything was perfect.

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• Sharon - Verified booking

  Booked for a family reunion for my husbands 60th.

  The place is perfect for catering for large parties. 2 Friges, 2 Freezers, 2 dishwasher (god send) and 2 sinks. As many choices of bedrooms as you wish. Mattresses were a little hard for my liking but that is personal preference. It was so nice to have space for everyone and the games tables were used constantly. There was laughter all round the whole time ot was great. Now for the bad.... the place needs a really deep clean and general spruce up. Cobwebs in living room and the floors were grubby and I'm not a massive clean freak really. I really do think that you should get a reputable cleaning company to go in and do a deep dive. Apart from that it was good.

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