Country Villas In The United Kingdom

Reviews

What our customers say about their holidays

• Clare - Verified booking

  We are still awaiting feedback from the property manager as he promised to get back to us following our stay at the Fullerton in Belsay 4-7 August.

  We fed this all back to him at the venue but not had any contact since our departure. It is hard to know where to start: Generally Unclean - asked 3 times for cobwebs and dead flies/spiders to be removed from kitchen - this wasn't done. Badly stained furniture; Walls with obvious recent flood damage streaks down kitchen, living room and hallway walls; Wallpaper hanging off and flapping on all 3 bedroom walls ; Extremely hot upstairs due to radiators on full blast and unable to switch off (visited during hot summer period and made it very uncomfortable to sleep; Bedrooms smelt of wet plaster at night; Hot tub not working properly and was unusable for first 24 hours after our arrival until engineers came to review it then only partly worked; Boiler broke down so we had to have cold shower on one evening and had a 'maintenance' engineer visit following morning and still unable to fix the problem resulting in 2 hours delay to our day and having to shower in another property; Rug being removed from living room due to appalling filthy state and suspected fleas; No instruction or welcome pack to show where to go or what to do on the property Noise from the office which was adjacent room to the cottage (felt like it was in the same room) as kitchen/ living area; No mirrors or cupboards / hanging space in main bedroom; Automatic lights in en-suites & corridors flicking on and off all night. All in all very disappointing as this was meant to be a break away to relax. Sadly it did not meet expectation or reflect the price we paid. I'm still wanting to speak about how this can be rectified. Fyi we have never complained about anywhere else we've ever stayed but this property was not anywhere near satisfactory.

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• Helen - Verified booking

  We all loved the place and location, perfect for our girly weekend to celebrate a special birthday.

  A big thank you for the welcome wine & chocolates, lovely surprise. The place was spotlessly clean, which is so important. Feel there are some very simple improvements that could be made though. Hooks on doors or anywhere, entrance way, bedrooms & bathrooms to hang towels, coats etc. Mirrors downstairs in the small bedroom & in the hallway area near plug sockets. An extra key for the patio doors in the lounge/kitchen diner, there was only one. Some basic cleaning products plus a cloth, making it easier & to encourage guests to keep it clean. Food wastage bin. An information folder would have been good and lastly most of the party weren't happy about having to strip the beds. As a fellow holiday accommodation owner I know this had to be introduced in Covid but I think revert back if you can & put the information back in now & charge any extra cost to guests. And the very last thing a few sachets of tea, coffee & sugar. We brought everything but forgot the sugar so on the first morning a couple of people were disappointed. Overall these are are all very minor things but do enhance the guests stay especially the hooks. We had a wonderful stay & even the weather behaved itself so we were able to make good use of the hot tub, Sauna & take in the beautiful views and area. Would certainly stay again & recommend you to friends & family. Thank you Rowena, (Helen's friend) on behalf of Helen & all the guests.

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• Julie - Verified booking

  I will write separately to the owner / general manager as the stay did not live up to my expectations or the price tag for two nights.

  Had booked the cottage as a treat for my 60th birthday. The location and estate were beautiful. Although the cottage was clean and the bedding and towels were lovely, it needed a great deal of maintenance and tlc. Big stains on the walls (looked like bottles of bubbly had been popped and had splashed all over the walls). There were stains on the soft furnishings and settees. The other key things that were disappointing were: - turning up at 3.15 and the property was not ready for us and the staff weren’t aware that we were booked in as it was “not on the office calendar” - no guest information or welcome pack - the only instructions we were given were on how to use the steam room (never managed to get the hammam option to work). - no hot water on Sunday evening or Monday morning - so unable to shower etc - hot tub did not warm up on Saturday evening and Sunday morning so we could not use it. The hot tub was one of the main reasons we booked the property so really disappointing. Did text the GM at 8 on Sunday morning but no one turned up until 10.30 - just before we were leaving the property - the hot tub needed updating- many of the controls didn’t work, the LED kept showing error. - the garden needed lighting and some tlc eg removal of old chairs / cushions

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• James - Verified booking

  We LOVED this property !

  We spent a week here and it was exactly what we needed. we are a family of 4 and we had plenty of room and space for all of us. The main areas like the kitchen, dining and living room had loads of space to sit and relax. Having roku on the tv was great for winding down in the evening. The location is also perfect for tourists to the area, as its a 5 minute walk into the middle of Kendal. There was plenty of space to keep our clothes. You can really tell that the owner tried to provide as many of the important things as possible to make it convenient. Also the bathroom was wonderful, warm and the bath tub is humongous! My only gripe with the property is that the 2 larger beds were really hard to sleep on. The mattresses were very solid, and we kept waking up with sore ribs/back. The single bed was perfectly normal. I hate to even mention it, and it doesn't overshadow our experience staying here. If it weren't for the mattresses, this is the perfect property for anyone to stay in! and we will definitely consider this for future visits.

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• Graeme - Verified booking

  Awful. Total disappointment.

  We booked a 5 day break at extra cost because we really wanted to enjoy an outside hot tub, but it didn’t work. It heated up but the motor didn’t put any hydro-bubbles into the hot-tub, so we basically we had an outdoor bath but no hot-tub. All were reported to Sykes and the manager during the holiday, but still no engineer was called by the manager who attempted to fix it himself but to no avail. The downstairs heating didn’t work, so with temperatures of at least -2 in January the evenings were freezing. The upstairs heating worked so we just went to bed early. Missing cutlery on arrival, so one of us had to eat an evening meal without a fork, this was rectified two days later but so annoying as we were in the middle of nowhere and not easy to just go and buy one. No welcome pack on arrival, no instructions as to how anything worked, not that it mattered because generally most things didn’t work. I have had over 18 holidays with Sykes and enjoyed them all, but this one wasn’t just bad, it was terrible. Avoid. Graeme.

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