Villas In Cumbria

Reviews

What our customers say about their holidays

• Mark - Verified booking

  The lodge and the photos online bear no resemblence to the exterior of the property.

  The balcony seating area is badly in need of some cleaning. There was a pile of “dirt” on the outside table and the chairs were not usable until they had been cleaned and scrubbed by us. The bedding, towels etc were clean and fresh. However the overall cleanliness left a lot to be desired. The amount of dust, crumbs and cobwebs were not what we expected for the price that we paid. When we arrived the 1st thing my wife done was Joe down the full kitchen as there were crumbs etc and even some of the dishes still had food stuck to them. The dust in the glass on the extractor fan, I have left a message “dust me” on the top of it. This was supposed to be a break away for my wife, who is recovering from cancer and needs to ensure that everything is clean to avoid infections. The folding shower screen needs replaced as the seal at the bottom is torn away from the screen. This has resulted in “black” damp stains on the bath panel. There is a crack in the bottom of the toilet bowl in both toilets. The dust in the twin bedroom window, behind the curtain, beds and unit was really bad. The views from the lodge is fantastic and the cost of the lodge would easily be justified if the level of cleanliness was improved.

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• Lisa - Verified booking

  We had an incredibly disappointing stay in this property, relating to its poor maintenance and appalling standards of cleanliness.

  The property is not the 5 star comfort described. By way of brief example, Kitchen cupboards are peeling, bath panel is water damaged, wooden floor terribly water stained. Of greater concern in these Covid times, the overall standards of cleanliness were simply unacceptable. By way of brief example, walls and doors were tea/coffee stained, windows smeared, crumbs on dining table, thick dust on windows sills, kitchen and hall cupboard shelves dirty. The property is well sited with beautiful views and with some much needed TLC and deep cleaning, it could be lovely. We spent the first 90 minutes of our holiday cleaning and eventually terminated out holiday early, desperate to be back to a beautiful, clean home. Its so disappointing to see similar concerns being raised as far back as April with what seems to be little or no action taken to respond to feedback. The description of this property and the accuracy of the listing, in my opinion, urgently needs review.

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• Laura - Verified booking

  The cottage was fantastic.

  It was immaculately clean and had a lot of amenities that were not listed on the site but made our stay even more comfortable, such as: tea towels, tea, coffee, oil, salt and pepper, cling film, board games, cocktail, wine and champagne glasses and more. The only thing missing was matches/a lighter for the log burner. Online the listing said everything needed for the log fire would be provided, so we may have missed the matches somewhere but after looking in all of the logical places we gave up and went to the shop. The local Spar convenience store was a 5 minute walk away so this wasn’t too much of an inconvenience. There are also a couple of nice pubs and an artisan bakery in town ( <5min walk). We had a really lovely stay at the cottage, it was nice and warm for our arrival, the beds were really comfy and bed linen felt luxury. USB chargers were a nice touch around the house too. You would struggle to park more than 2 cars outside if needed.

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• Julie - Verified booking

  Lovely modern cottage in a great location, very short walk to the village and a great base for walks in the area.

  All agreed beds were very comfortable. Kitchen facilities provided were good. Bluetooth speaker system brilliant! The Kings Arm pub serves nice food as well as the local Chinese takeaway. Shops are few mins walk including a decent size Co-op, bakery and cafe. Few comments for owners consideration: Lounge facilities not ideal for 6 adults to relax comfortably (sofa seats 3-4) so would suggest another smaller sofa would be a great addition instead of the chair and beanbag for added comfort. Another shower facility would be great but perhaps lack of space to fit that in? Sauna only seats 2 but not clear on the site when booking so we had to take turns to use it! Overall, would recommend this lovely property in a great location perhaps better suited to a family or smaller group of adults.

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• Leila - Verified booking

  We loved staying at Fig Cottage and it had everything needed for a very comfortable stay.

  Its well furnished and equipped with good quality fittings and a very peaceful place. Woodburner, sauna and front patio furniture were great features that we much enjoyed, along with one of the jigsaws! Perfect for our family with our 2 teen/pre-teen boys, very comfortable and more spacious than it appeared on the photos. Fantastic location with very close access to all the great shops, pubs etc locally in the lovely town and Kirkby Stephen is a great base from which to explore the stunning countryside around. Also the owners were extremely helpful and responsive when we encountered a small issue with one of the appliances, immediately supplying a spare and arranging for it to be dealt with by a professional with minimal inconvenience. Thank you for a wonderful stay.

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