Dog Friendly Apartments in Berwick Upon Tweed

Reviews

What our customers say about their holidays

• S - Verified booking

  We are extremely disappointed with Host and Stay organisation. On booking accommodation asked to extend check out by one hour 11am instead of 10am to allow extra time for my husband. It was agreed ok and we received confirmation by email. Just before setting off we received an email saying that departure time was 10am. I rang them to be told by a woman we had to be out by 10am and said the person who sent the confirmation had left. She wasn't interested in the fact confirmation of 11am was received from them. Later I rang back, this time spoke to a man who confirmed he'd received information about my earlier phone call and was told he had contacted the owners of the property about it. Another phone call made to ask about an update. He hadn't heard anything. No further communication was received from Host and Stay, not even during our stay until the day before departure when we received a standard text message saying "hope you enjoyed your holiday and departure time 10am". A real damper on the onset of a holiday and as a carer myself for my husband turned out to be upsetting and a worry. Our experience hasn't been good. Extremely poor communication from Host and Stay. We feel they broke a written agreement made at point of booking.

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• Rachel - Verified booking

  Our stay at The Lazy Seal was great!

  The property was easy to find and easy to access when we arrived. Travelling in 2 cars I was concerned that having no private parking would have been a problem but there was always plenty of parking on the street at all times of day. When we arrived the property was spotlessly clean and included lots of lovely welcoming touches including Halloween sweets for the kids, chocolate bees in the kids room and a chocolate treat in the other bedrooms. As others have mentioned the welcome pack including bread, milk, cereals and Noah’s eggs was much appreciated. The Wi-Fi was easy to access and very reliable, much appreciated with 2 kids with iPads! Some key items that were available at the property but not included on the property listing were nespresso coffee machine, hairdryer, iron and ironing board. Shampoo, conditioner, body wash and hand soap were also provided in the bathroom. There was also a nice collection of toys and books for the children. The location was good with the beach in easy walking distance and the local shop just down the road. We didn’t need to have much contact with the owners but any time we did Tracey was lovely. Would definitely recommend a stay here and we would definitely go back.

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• John - Verified booking

  The property is managed by Host and Stay. A few days before arrival we were told we had to either take out insurance to cover damages or pay a £250 deposit which would be refunded less a £10 'admin fee'. I raised the matter with Booking.com, who said the £10 fee was not acceptable and should not be charged. The £250 charge had to be paid in advance, because you didn't get the keybox code until you paid. After leaving the property, we got a £240 refund several days later.I raised the matter with Booking.com, who were slow to react, requiring evidence 3 times, and not getting back to me with the 48 hours they promise. This is unusual. Eventually, Boooking.co refunded the £10 to me as they couldn't get a response from HGost and Stay. I think the £10 admin charge is just a lever to get people to take out the £25 insurance. An example of rip off Britain. I have stayed with Booking.lcom many times in many countries, and have never gone through this palaver before.It's just a matter of principle-£10 in a £1000 booking is negligible, but the principle isn't. I woud avoid Host and Stay like the plague.

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• Lauren - Verified booking

  Stayed here as a family with a toddler and small dog.

  Apartment is ground floor which made it easier with my toddler and the pram and was so spacious! Highchair and travel cot was provided too we just needed to bring our own mattress for the travel cot and bed linen for it. There was also plastic plates and bowls too and a box of toys so thoughtful which made our stay so much easier. Apartment came with a welcome pack with eggs, bread, milk and chocolate biscuits. There was other additional bonuses too laundry pods, tea/coffee/sugar sachets. Rooms were super comfortable and towels provided. Smart TV in main bedroom and livingroom so you can log into netflix/watch youtube. Log fire and starter pack for the log fire. Location was great the playground and splash park and small arcade was just round the corner right next to the beach. Beach was also dog friendly. 25 minute walk to Berwick where we got the train to Edinburgh. Rooms do get light so the only thing i would add is curtains to make it blackout on top of the blinds and also a mop for any spillages

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• Stephen - Verified booking

  A very cosy little flat that was ideally placed close to the railway station for my arrival and only a short walk from the centre of town.

  Although the metal stairway up to the flat was a bit of a trial for moving a heavy suitcase I was clearly aware of this before I booked. Inside, everything was as described with the addition of a little welcome basket of goodies. As we did have a few days when the weather was a bit cool it was nice to be able to turn on the heating to warm us up. If the weather had been worse there were plenty of books and games available to distract you whist you had to remain indoors. The only confusion arose when trying to work out the day for putting out rubbish for collection. A chart on the wall of the kitchen says that the day is Tuesday and then highlights all the Wednesdays. The welcome book mentions the need to put the rubbish bin out for the collection but did not say where to put it. Happily one of the very helpful neighbours sorted this all out for me, but it might be worthwhile clearing this up in the information pack. All in all a very nice stay, many thanks.

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