Dog Friendly Apartments in Helford

Reviews

What our customers say about their holidays

• Antony - Verified booking

  Sat 07 Sept 24 - Thurs 12th Sept 24 We are very disappointed in our stay at this apartment as primarily our reason for choosing it and what we paid for fell short in the following areas.

  Firstly I’d like to address what was advertised in the description which we simply didn’t have. (I have screenshots of the apartment description if u need to see them) A Smart TV. There was no tv in this property whatsoever and we wouldn’t have booked if we knew this. We have a small child with us and on rainy days we could have used a smart tv to watch a movie, also it would have been nice to have the morning news on everyday. A Microwave, there was no microwave which made it very difficult to warm our babies milk in the morning and night and also warm up baby food throughout the day. The large extractor fan above the kitchen island doesn’t work and created lots of smoke when cooking. The extractor on the wall isn’t fit for purpose and is the opposite side of the kitchen. The garden is half finished. Not very nice to look at, and should feature in the photos as we were under the impression we’d have a recently refurbished garden as advertised. There wasn’t enough warm water for 4 people to have a quick shower each morning. This meant our son had a cold shower most mornings and there was no warm water throughout the day until 2pm. This again wasn’t advertised. The WiFi is incredibly slow as well. This combined with no tv meant we couldn’t even stream movies on our phones very well. I look forward to seeing what compensation u can offer based on the simple fact that what was advertised and paid for wasn’t provided. As a business owner myself, if I advertise a product and don’t deliver on what I advertised, I cannot in good faith charge for something that is essentially false advertisement. Kind Regards, Tony

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• Susan - Verified booking

  I was hugely disappointed with this booking for two reasons: 1.

  I am serving in the Army and in Jul 23 having booked the property to return home to see my Family I was told I would be required to be on duty over the period of Christmas and thus attempted to reduce the length of my stay by two days.Given that this was 5 mths prior to the booking I assumed there would be some flexibility on pricing and yet I was advised this was not the case and if I cancelled I would love my deposit which was excessive and therefore I could not afford to, 2.Having paid a MASSIVE premium for the Christmas week booking I was astounded to learn on enquiring that there would be no Christmas decorations in the property - the explanation being that the Owners did not live locally and therefore could not put a Christmas tree up for us!,,What an absolute joke.The owners probably don’t live locally as all these holiday properties are owned by non locals but the cleaner obviously does! So having paid hundreds of pounds more for the Christmas week for myself and my Daughter there was no sight of a twinkly light or bauble…I think this is outrageous frankly.I stay in Porthleven most christmases as am at home visiting family from the Army and every property via Aspects etc has made the effort to decorate for Christmas. I shan’t be booking this property or via Sykes again It’s a complete insult to people who use their hard earned cash to support local tourism…

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• Susan - Verified booking

  I was hugely disappointed with this booking for two reasons: 1.

  I am serving in the Army and in Jul 23 having booked the property to return home to see my Family I was told I would be required to be on duty over the period of Christmas and thus attempted to reduce the length of my stay by two days.Given that this was 5 mths prior to the booking I assumed there would be some flexibility on pricing and yet I was advised this was not the case and if I cancelled I would love my deposit which was excessive and therefore I could not afford to, 2.Having paid a MASSIVE premium for the Christmas week booking I was astounded to learn on enquiring that there would be no Christmas decorations in the property - the explanation being that the Owners did not live locally and therefore could not put a Christmas tree up for us!,,What an absolute joke.The owners probably don’t live locally as all these holiday properties are owned by non locals but the cleaner obviously does! So having paid hundreds of pounds more for the Christmas week for myself and my Daughter there was no sight of a twinkly light or bauble…I think this is outrageous frankly.I stay in Porthleven most christmases as am at home visiting family from the Army and every property via Aspects etc has made the effort to decorate for Christmas. I shan’t be booking this property or via Sykes again It’s a complete insult to people who use their hard earned cash to support local tourism…

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• Bettina - Verified booking

  It's a beautiful flat.

  The location is perfect. We enjoyed reading the history about the old post office. It is clean and the beds are very comfortable. We appreciated the welcome pack, including tea, nice coffee, biscuits, washing up sponge, bars of soaps, laundry washing powder and washing machine tablets and the information left. We were surprised to find team towels too as it asked to bring your own. What we didn't expect is the coffee machine shown on the photos, to be put away as not possible to use it. It looked on the advert that not only it was part of the rental accommodation but few capsules would be provided with it. I think we were glad not to have to use the heating, but I'm sure we would have worked it out with the instructions. The only not so positive thing is the internet connection. The BT box is nowhere to be seen, which made us believe we were connecting on someone else's box. This also because it is very easy to loose it and find out you are on 4G/5G when you are in the flat, but, passed 10 pm, you definitely loose the connection, meaning if you are watching something on Netflix, Iplayer etc... and haven't finished your program, you will have to wait until the following day. We felt if providing such level of quality and a smart TV with a variety of access, including for your phone, it shouldn't be so restricted. But really, it was a very enjoyable stay.

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• Sue - Verified booking

  Whilst the property is very well presented with comfortable beds, quality bed linen and in a good location we did experience a few issues.

  There are now mirrors in the bedrooms as previous guests have requested, however the one in the back bedroom is very small and was too high. However, the main issue is that we had to keep the blind down in this bedroom as the apartment above has steps that pass the window meaning that the occupants could see directly into the bedroom whenever passing, a one way blind like to ones on the lounge and front bedroom is definitely needed! Also a blind on the back door is needed, on one occasion I had just had a shower, luckily I was wearing my bathrobe, as just as I came out of the bathroom a strange man, who turned out to be the barber from down the road, had appeared at the back door, he had apparently gained access by lifting the gate latch through a hole, this was most embarrassing! However the main issue was the HORRENDOUS noise from the apartment above, which was almost non stop when it was occupied, at times it was so bad that we thought there was an aerobics class being held up there!!The ceiling/floor needs soundproofing as it became unbearable at times, forcing us to stay out far more than we would have under normal circumstances. We did think the apartment was lovely in other ways but the lack of privacy and the excessive noise would prevent us from booking the Old Post Office again.

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