Dog Friendly Apartments in Ilfracombe

Reviews

What our customers say about their holidays

• Eileen - Verified booking

  We had a nice stay here and found the twin beds comfortable.

  I liked the decor and I liked that they had tried to make it modern but with original touches. There was a nice harbour and sea view. The master bedroom which we did not use was a very generous size and I would suggest putting a sofa in there as extra seating for when 4 guests stay as the lounge is on the cosy side. There is an indoor swimming pool which is open from approx 8am-5pm when staff are around. We didn't use it so can't comment on it. This apartment has a shared balcony with harbour view apartment next door. It does require some decent outside seating, which 4 guests can use though. You can hear some of the theme park music from here but we didn't hear any inside. There was a nice breakfast pack left for us, which was a thoughtful touch. There were only 4 plates/cups etc so you had to use the dishwasher after every meal or wash up so more of these are required. I also found on arrival that the dishwasher was full of dirty dishes so cleaners need to be made aware of checking this as I don't go on holiday to have to sort out other peoples dirty dishes! There are no staff on site after 5pm so consequently the side gate leading to the car parking area is not locked up and more importantly the main doors leading into the apartment block are not locked either so lack of security because anyone can wander in! That main door should have some coded lock on it so only guests can access the building especially as this is at the back of the castle. There is a shared patio area with table and benches. I didn't receive a phone call with access details before I arrived so was a little clueless about where to go and how to get in luckily Richard, general manager was there to show me around but if I had arrived later than 5pm I would have been in a pickle! I did have a missed call from London on my phone (spam? or the company?) but no voicemail left and no email sent so they need to rectify this especially as all staff go off site around 5pm. I was also sent a 20 page document of T&C's from the owners after I had booked and paid in full to Sykes. Guests need to see this before they have paid not after so that they know what the rules are and if they want to go ahead with the booking!! This apartment would not be suitable for anyone with a mobility issue as there are stairs and the free standing bath is quite tall. A shelf is required in the bathroom and the shower is a tall overhead one so not practical if you don't want to get your hair wet every day. A lower shower in addition to a high up overhead one is the norm nowadays. I would have preferred a lid on the toilet seat too. The bathroom door cannot be unlocked from the outside so be careful if you stay with children incase they get themselves locked in. The kitchen is situated in like a hallway between the lounge and then the bathroom /bedrooms so hubby just had to stay in the lounge whilst I cooked to avoid accidents with hot water/food. Take tea towels/washing up sponge and kitchen roll as there were none. The freezer is a small ice box type. A shared washing machine is provided in a room elsewhere and is free and there is a tumble dryer which is 50p to use. It was very quiet at night, which we liked. The best value would be for a family with young children that use the pool and go into the 'time warp', but quite endearing theme park.

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• Susan - Verified booking

  Arrived at 5.

  30pm almost dark. Lot of people milling around as nighttime Halloween event being held. Signage to apartment at back of castle very poor and we were ‘rescued’ by helpful and friendly electrician, Parking requested at front because of event. Immediate poor reaction on entry as straight into living area dull and smelly. A request the following morning for new extractor filter (filthy) and lightbulb was fairly promptly dealt with. Carpet seemed grubby and place somewhat dusty. Table and chairs need replacing. Seating comfortable if old fashioned. Bathrooms clean and appeared to be recently refurbished and decorated. Good showers and plenty of hot water. Bedrooms OK ish and bed and bedding very comfortable. Lighting everywhere poor. Entrance area scruffy and outlook depressing - bins and parking area. Having a ground floor good for access for dog though but no nearby grassy areas. Welcome supplies appreciated and OK kitchen area well stocked with china etc. dishwasher would be good ? We enjoyed the castle and Halloween event and loved the local area but felt disappointed with the overall condition and location of the apartment - it was depressing. Whilst we understand trying to maintain the character of the building this space is, we believe, in need of an update and we did not feel we had value for the money. I would like to have seen the other apartments for comparison but disappointingly we were not impressed with ours.

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• S - Verified booking

  Accommodation was warm however that is about all I can say about it.

  Owner says it sleeps 2/4 people so we assumed we could have the bed and kids could sleep on the sofa bed, that didn't happen! My partner and both children slept in the bed and I tried to sleep on the cobbled street they said was a sofa bed. We ended up leaving a day early because 3 nights with no sleep was about enough for me. I did bring it up with the owner and was told no-one had complained before which isn't true. When we returned home I checked the reviews and someone else had mentioned it before which, in fairness had seen but the review had been commented on by the owner saying all issues had been resolved NOT TRUE. Access to the the garden was through a door with a padlock on and unless I asked we wouldn't have been told by the owner, it felt like they don't actually want you to use it but put it on their advert to make it sound like your getting more than you do. After not sleeping on the last night I took our dog for a walk at 5am and when I returned the door was locked and I couldn't access the Accommodation because you share the entrance with the owner which isn't pointed out on booking. After all is said the area is beautiful and well worth a visit, just find some other accommodation. Wouldn't stay again and definitely wouldn't recommend.

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• Lorna - Verified booking

  The listing advertised the property as suitable for 6 people.

  Whilst the bedrooms had 2 double and 2 single beds, the downstairs accommodation could only barely accommodate 2 adults and 1 teenager. The photos definitely make it look bigger than it is. Misleading. The advertised trampoline was not there and the garden furniture was rotten and very unsafe. The games room was in poor condition with much of the equipment broken. All of the darts were broken so we only used the pool table. Access to the games room and garden was not child friendly at all and the rear entry point was a series of poorly maintained gates and doors that bordered on being dangerous. The bathroom window was broken and could not be closed. Whilst the accommodation was clean it was generally run down with much of the equipment needing to be replaced ie living room table leg was falling off, the kitchen knives had tips broken off. There was only 1 parking space available for the property which would not be ideal if you were booking for 6 guests. I would not recommend this accommodation for anyone with young children, the elderly, or anyone with mobility issues due to the amount of stairs and uneven floors and extremely poor lighting.

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• Christine - Verified booking

  When we arrived the lady said our keys in the door.

  Welcome pack of tea and coffee in the kitchen.The main problem we’re the stairs expecting a apartment on the ground floor.Both being elderly and my disability to climb Stairs very difficult falling up and down the stairs on several occasion as the whole apartment are stairs devideing bathroom and bedroom.Also I was not informed to take cleaning products or tea towelsDo they expect you to stay all week and not clean shower/bath or the cooker.There was nothing at all not Even a broom to sweep the floor.I did go and buy products to clean. As for lookout from the windows were onto a dirty motor home I mean dirty belonging to the person looking after the apartments.the other window looked out Onto neighbouring cars.as for the garden the lady did not tell us about keys To get into the garden going through a shed,this was informed to us on the Thursday from another disgruntled person Very disappointing shall put a Red Cross against this holiday

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