Dog Friendly Cottages in Cardigan

Reviews

What our customers say about their holidays

• Neil - Verified booking

  Be prepared for an unauthorised payment for accidental damage upon your departure even if you have not caused it!

  We just finished our holiday on 28 March and then received a phone call from Sykes Cottage on 29 March informing us of damages at our stay cottage. There were two dents in the wall and one burnt oven glove. We informed them that the damages were there upon our arrival, we had noticed them as we entered the property, but were told the owner of the property had taken photos of the damages upon our departure. We challenged to see the evidence that proves the damages were NOT there upon our arrival, but neither Sykes Cottage or the owner have provide it. As of this writing they have not provided any evidence, however the burden of proof is with them. Regardless of our response to Sykes Cottage on 29 March, stating that we had noticed the damage upon arrival, we still had an unauthorised transaction of £80 taken from our bank account on 1 April to effect repairs for the damage. We rang Sykes Cottage but was told that “Sykes Cottage has no control over claims if the property owner instructs them to take out payment from the ‘Good Housekeeping bond’”. Therefore Sykes Cottage had to deduct the payment from our account and advised us that “if you disagree with this resolution then please seek third party advice!” This implies that the customer is liable for any damage without need of proof and means that it is open cheque book season. We have contacted our bank to dispute this matter hoping for a fairer and more robust due diligence to be conducted over this matter. As a holiday maker, the last thing we wanted was an unjustified legal battle to deal with resulting in spoiling our holiday experience. Needless to say we will not be returning and looking into the finer legal position that the customer will find themselves in. We will not use again.

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• Anna - Verified booking

  When we arrived the cottage was filthy, dog hair everywhere and used bedlinen and towels.

  We asked for help and messages showed they had been read but we got no response. It was really upsetting, especially for our children. We had to clean the bathroom and strip the beds ourselves and organise to borrow bedlinen. This isn't what we should be doing on our holiday! We weren't able to enjoy the property as described for the first 2 days, but are still waiting for any compensation. The outside bins are over-flowing, the kitchen oven, microwave and cupboards have not been cleaned at all, cushion covers all need a wash, the bath plug doesn't work and basics such as tea, salt, toilet paper weren't provided. I have never experienced anything similar in many years of visiting West Wales. I have photos evidencing all of this. I truly can't understand not apologising or providing compensation. They haven't even bothered to return the bedlinen we borrowed yet and we are expected to keep using our time to chase. We have clearly not received the service we paid for and will be pursuing the matter if required. Everyone should receive a clean, comfortable welcome to start their holiday and if problems occur they should be communicated and addressed swiftly.

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• Kirsty - Verified booking

  We had a lovely stay at Aelwyd Y Don from start to finish, we have never been to this part of Wales before but this stay has definitely made us want to revisit the area.

  The bungalow was so welcoming and comfortable, with amazing views and a lovely welcome basket (even treats for the dog). The bungalow is well looked after, we were a family of four adults, two children and a very well behaved Greyhound we had so much room and we could escape from each other if needed. We met cows, badgers, lots of birds and many more rabbits whilst staying here these were spotted from the quiet garden at the back and the side balcony. The beach and The Ship Inn pub in Tresaith was amazing although the walk down the hill is short the walk back up was quite a challenge. The pub gets very busy so you need to book in advance. The food was great and the views even better. We visited the beach three times during our stay and even managed to see the waterfall on foot and by paddleboard when the tide was in. I would definitely recommend this place and hope to visit in the future.

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• Amy - Verified booking

  Lovely property!

  ! Perfect location and a lovely area. The property just felt like home we could have moved in. Such lovely features and the garden was so pretty and secure for our 17 month old we didn't need to worry he was going to get out or get hurt. The property was very child friendly with high chair, cot, stair gate and even nappies; they thought of everything. Just maybe a stair gate upstairs would have been helpful but wasn't too much of an issue as all the doors shut. Was great to have milk, jam and everything else for when you arrive. The owners are so lovely and couldn't do anymore for you they were so helpful. Couldn't hear any construction noise inside the property as work was going on next door and over the road. Which was amazing! The property the owners are doing up next door looks just as fabulous. Will definitely be back! Was the perfect holiday to get engaged.

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• Christiane - Verified booking

  The cottage is very tastefully decorated and great location.

  We have felt overall comfortable. There are a few drinking glasses and cutlery missing when there are five of us. Unfortunately, there was no place to put clothes in the master bedroom, so we had to live out of an opened suitcase for a week. The dressers in the other two bedrooms are too small to store clothes in. There are no options for hanging jackets on the first floor. For a resort with such changeable weather, this is very impractical. There were five of us there and we always had to throw our jackets over the baby chair. In the bathroom no possibility to hang towels for 5 people. A few hooks next to the door or opposite the washing machine would solve the problem. The oven and the trays in it were unfortunately covered in dirt. There was also dog hair in it.

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