Dog Friendly Cottages in Kielder

Reviews

What our customers say about their holidays

• Joanna - Verified booking

  Could be lovely - but needs a lot of attention.

  The worst was the VERY dangerous electric towel rail – this is hot to burning levels – I burned my hand twice hanging up towels and when I caught my elbow on it while getting out of the bath and it immediately blistered and burned through layers of skin casing a nasty burn which is still painful 5 days on. There are no rails in the bath or wall and it is quite a high bath - so nothing to get hold of when getting in and out and I’m a fit adult. This would be really dangerous for children, anyone elderly or disabled – the rail is a real health and safety issue heating to the temperature of an iron and was not even labelled with a warning sign as dangerous as very hot. When we arrived at 4.30 (check in was from 4.00) the wooden floors and tiled entrance had recently been mopped and were very wet meaning that both humans and dogs were slipping a lot until they were eventually dried. We couldn't use the drive for parking as a large ATV was parked there for the duration of our stay so we had to park on the road – meaning we had to carry all the luggage and load dogs directly onto the road in the rain. Parking area was very overgrown so passenger had to get out into thorns. Dustbins are left out at the front of the cottage - adding to the general dilapidated appearance. The upstairs floor looked derelict – even worse state than downstairs. The photos must be old that were used in the advert as it didn’t live up to expectations. Random clutter left in corners and behind the washer – which had been poorly fitted so that the doors didn’t close. Needs a thorough update, decorate inside and out and a deep clean. Paint on windows cracked inside and out. Light switches, plug sockets, table mats, chopping board all needed cleaning. Curtains in sitting room and hall were grubby on the bottoms and dusty with cobwebs. Damp on bedroom wall. Fuse boxes all exposed – need boxing in. Only one loo roll for 4 nights and 3 dishwasher tablets seems rather mean. The garden is a jungle and not dog proof. Nettles and thorny roses everywhere, full of weeds and overgrown shrubs, junk and dying planters. Such a shame as it could be a lovely place to sit out. View from kitchen was onto a mass of nettles. So – whilst it was in a beautiful location with walks close by, I would not recommend it until plenty of TLC has been lavished on it. Photos available. Bit of a long list - but it wasn't cheap and we expected better.

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• Julie - Verified booking

  The cottage was lovely and the owner really nice, helpful and friendly.

  The problem was your (Skyes) advertising is incorrect we booked this cottage as we liked the idea of the double Jacuzzi bath the so called WOW factor as featured and described on your site. This is no longer there in it's place is a bath no Jacuzzi. We paid more than we would normally for this reason. There is a hot-tub outside which the owner kindly offered to us free, however we had not booked this originally we had no suitable swimwear with us. Breakfast bar (car front) not there now, this was not an issue but again false advertising. The owner told us they had informed Skyes of the changes but looks like Skyes has failed to update the site and is wrongly advertising what is not there. When we booked this place and it was the WOW factor bathroom that was the attraction. My suggestion would be to avoid further negative feedback you update to avoid other people being disappointed and loss of business for the Owners. We have found a place we want to book with skyes for September but are uneasy as the property mentions hot-tub and sauna but we are reluctant to book as we maybe disappointed again due to possible inaccurate information on site.

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• David - Verified booking

  Our stay at The Heronry has been bliss.

  We can't recommend this cottage enough! We've had such an amazing 5 nights here. We love it and quite honestly... We don't want to go home. The family who run the cottage are genuinely lovely. The proeprly itself is perfect. Clean, spacious, private and the view over the beck, especially in the hot tub is awesome. Can't beat it. Jumping in the hot bath in the morning, looking over the beck is also quite awspiring. At this time of year, we've spotted the heron fly along the beck at approx 8:30am, whilst sat in the hot tub. Up until now we have spent most of our holidays at Kielder Waterside, and The Heronry beats Kielder, by a mile. So we will be booking again, in advance. Without a doubt. The location of the cottage is also very convenient. It's close to Kielder, Lake District and Solway Coast. There's local shops, a couple of miles away, among take aways and cafes, easily accessible by car. However there's a cracking Indians who deliver for free. I could rant on about how amazing our time here has been. Thank you. Its exactly what we've needed. We will be back! See you soon!

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• Lauren - Verified booking

  This place is brilliant!

  Photos listed don't do the place justice. Lovely welcome from Danielle, Trevor and the dogs. Property was warm and clean, very homely- fresh brownies and a complimentary bottle of fizz on arrival. Very spacious accommodation with beautiful views onto the brook. Lots of bird and wildlife to watch. Hosts always willing to help and even offered us a lift back from Longtown following our walk. Would recommend the riverside walk suggested in the accommodation guide- lovely walk along the river to Longtown (nearest pubs and shops)- we would recommend the Chinese and the Gretna Bakery- both serve excellent food.The Heronry is ideally situated for walkers/cyclists with many trails and walkways nearby- we would recommend Newcastleton for both walkers and cyclists. The hot tub was very welcoming after a long days walk, perfectly situated in a private patio area with exceptional views of the brook and surrounding trees, a beautiful place to sit and relax. 10/10 would definitely stay again!

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• Mark - Verified booking

  The place is beautiful, absolutely stunning in fact.

  The kitchen is amply stocked with equipment, the welcome tea and coffee were very well received after our long journey. We had a problem with the electric blinds that had not been charged before we arrived, and they didn't have the charger at the main house which meant one of the blinds was constantly down, which was a shame. There was also a rather large leak from the bedroom window, which meant we had to keep towels on the floor. Other than that, it was wonderful, and we were assured the roof was in the process of being fixed anyway. The bed is very soft and there is no phone reception. There are some lovely walks not far which we thoroughly enjoyed, with lots of pheasants! The hot tub was great (and appeared clean), surprisingly no one seemed to walk through the woods, so it really is secluded. There was an impressive night for stargazing from the hot tub, we saw a couple of shooting stars, very nice. They supplied us with flip flops which is a superb touch.

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