Dog Friendly Cottages in Polzeath

Reviews

What our customers say about their holidays

• The B Family - Verified booking

  Loved the fact there was plenty of space for everyone that was secure and safe not to worry where the little one was playing. The downstairs bedroom for one of the group who can’t manage stairs too well was almost spot on, just needed a bigger shower cubicle to make it perfect. Possibly a square cubicle with an outward opening door, as the sliding doors limit how much space you have to get into said cubicle. Lovely big kitchen and dining area, fantastic space for home cooking and plenty of seating for everyone. The table could do with a lazy Susan to spin food round when serving (but passing food round and over others added a bit of fun to meal time, much to the amusement of our toddler). A decent sized fridge/freezer for a big group with varying dietary wants, and a second chiller for drinks was a very nice addition. Don’t often find it in houses we’ve been, but there were plenty of seats by for everyone in the living room area for us all to sit down. Could have done with a second tv in kitchen area for those who don’t enjoy football of an evening, or other shows etc when winding down of an evening). Loads of space to park our three cars with plenty of room around etc, good access to front and back of the property from the driveway. Possibly a discreet handrail up the front steps would have been useful for the eldest in our group, but not a huge issue. We also got a very quick response when we had a minor issue with the gate where it wouldn’t fully close, somebody was out to take a look within half an hour of calling. He was lovely and friendly and the gate was fixed that same day (a Saturday too). Very efficient and meant our toddler and small dog could continue to enjoy the whole outside space in the sunshine.

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• Maria - Verified booking

  We had a lovely week in Cornwall and the property provided us with a great base for our stay - it’s a fantastic location, walking distance to beaches.

  It has everything you need. The garden is lovely and there’s loads of space at the property which is brilliant for family stays. However we found that the cottage was not particularly clean, for example drawers and shelves in the kitchen had bits of dirt in/on them and I was a bit horrified to find an actual mussel in one drawer which was not us as we had not cooked any mussels! The cutlery drawer front is broken - as it was last year (we stayed in the cottage last year as well) we mentioned this in our feedback last year but nothing had been done to fix this and it was difficult to open the drawer which needed to be accessed regularly. In the end we had to put the cutlery tray up on the work surface which is when I discovered the mussel underneath it. Drawers in the other bedrooms were also not very clean. The freezer was not very clean. As we mentioned in our feedback last time the cottage is great and has all the facilities you need but some things are just a bit dated and don’t function as well for example the showers. Also the spin cycle on the washing machine did not always work. My friend was staying at a John bray place in the Highcliffe estate Pengelly and I was a little surprised to discover that he paid only £60 more than I did; Pengelly is a vastly more modern and clean property. I feel that the dated facilities and lack of cleanliness could be reflected more in the price of the property which is expensive. I appreciate that sheets and towels are provided at the cottage which is great. Having said all this, we had a lovely stay at the cottage, it has everything you need and we really like the space and privacy you get (which you don’t get as much of at Highcliffe). We did have a lovely week there.

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• Leanne - Verified booking

  The holiday home itself is great.

  However we were unable to make use of the veranda area during our stay as there was hard landscaping and building work going on next door. Also not comfortable using the garden at the rear as during our stay there were workmen and landscaping going on next door and there were parts of the fence missing and you could directly see the landscaping/landscapers only feet away plus the noise. This did ruin our stay which we did inform sykes that it would prior to our stay but on two occasions and in writing were informed this work would definitely all have been completed prior to our stay. We did inform them the local office and the owner regarding the situation on day 1 of our holiday. We are now returned from our holiday and have no resolution as yet. I feel as the customer the reason to choose this property above others is that it has s lovely veranda and a garden area too, both of which we were unable to make use of during or stay, we were awakened by building noise 5 mornings out of 7 between 8 and 8.30 am during the stay and the owner seems alright for us to just have to give up and come home from out holiday if we want to and he won't be offended!! Although he is apologetic about the situation and agrees it has been handled badly by the agents .

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• Fiona - Verified booking

  We have been coming to Cornwall for nearly 50 years, and we have stayed in countless John Bray properties in Trebetherick.

  This is the first property that we have been disappointed with. Whilst the location was superb and the garden views lovely, the bungalow itself was very dated and lacks what you would expect in a rental property in 2023. The kitchen facilities were basic, small fridge, mismatched crockery and cutlery - it desperately needed updating and felt quite unloved. The bathroom off the breakfast room was equally dated and the shower didn't work - only producing a trickle of water on full power, so was unusable. The second bathroom was also very dated, and the shower was passable (just). The two T.V.'s had the basic channels, but surely SMART T.V's should be expected now - not that we spent much time watching T.V. but our two teenagers were quite disappointed. The general cleanliness was inadequate with lots of cobwebs and a previous tenants' underwear left in a drawer for us to find! We love coming to Trebetherick, and don't like writing negative feedback, but this property is in much need of attention, care and some modernisation. The location is so perfect, it seems a shame that this property wasn't more comfortable and welcoming. Having stayed in Pengelly last year, the comparison is stark.

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• Sarah - Verified booking

  Thank you very much!

  We had a lovely stay, and had everything we needed. We thoroughly enjoyed the property, especially the views, and the proximity to the beach. We were very comfortable, and the property was very clean, with nice bed linen and towels, and we were well supplied with loo-roll, soap, cleaning sprays, dishwasher tabs, coffee pods etc. We loved the new decor. Please would you arrange for the dripping ensuite shower to be fixed, as even if fully turned off, it dripped noisily all night, and the temperature control was poor, being either scalding hot, or luke warm. The left hand oven did not heat up to temperature even after 20 mins and therefore couldn't be used. A second sofa (or ideally an L-shaped sofa) upstairs would be fabulous as the grey chairs were not hugely comfortable, and this is the place we most wanted to hang out in because of the views. Thank you so much. We hope to return next year.

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