Holiday Cottages With Hot Tubs In Polzeath

Reviews

What our customers say about their holidays

• Helen - Verified booking

  We experienced a flood in one of the bedrooms, with water pouring through the ceiling in the early hours, the occupants including a baby had to move rooms.

  A bottle of wine had been offered at the beginning of our stay for "a damp patch that had been repaired but not yet decorated". As we accepted the wine John Bray will not accept any responsibility stating that "as we were told of repair work and accepted the goodwill gesture the owners will not compensate" and have advised us to take the owners to court. We would not of accepted the wine if we had known it was more than a damp patch which had not been repaired, resulting in a serious flood. I feel strongly that with the amount of revenue generated, the property should be maintained to a habitable level at the very least. Surely there must be trust on both sides and feel disappointed and let down. We have stayed at Westray on numerous occasions and are very fond of it. but are always surprised at the lack of maintenance and customer welcome offered. Eg no milk, teabags or even salt offered. More seriously, the grill, coffee machine and bedside light faulty, smell of mould in main bedroom, stuck window in top bedroom. These were not reported as we discovered them over the course of the week and did not want to disrupt our holiday. Our only complaint has been the flood and I feel strongly that as the property was not in a habitable state we should be entitled to a partial refund. I hope that the owners are fully aware of these issues.

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• The A Family - Verified booking

  We, being four adults and four children under 6 stayed at Treveth Lowen in August 2021 and had a fantastic time. The time was spent surfing at nearby (5 minutes drive) Polzeath, water skiing at Rock and exploring the locality with several trips to Padstow and the "other side" of the estuary.The property is very well laid out with a large kitchen, two bedrooms and a bathroom on the ground floor. On the first floor there are two further double bedrooms (one of which is en-suite) and a large living room with stunning views over Polzeath and the sea beyond. There is a large garden, perfect for the children to play whilst preparing for the day ahead or winding down after a long day.The property is ideally located being close to Polzeath but out of its hustle and bustle, equally it has excellent access to main roads, ensuring the county's famed beaches, towns and villages are easily reached.We had a wonderful time at Treveth Lowen and highly recommend it to anyone looking for a holiday in Cornwall and is seeking a tidy and comfortable house in a stunning and ideal location.

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• Katie - Verified booking

  This was the second time we have stayed at Westray House and it is absolutely fabulous.

  The location is fantastic and general facilities in the house are excellent. There is a very handy wet room and outdoor shower which is brilliant for showering off after a swim in the sea and making sure any four legged friends are free from sand before they get into the house. The house has a lovely homely feel about it, with a brilliant fire. The hot tub is an added bonus! The beds are very comfy which is very important if you want any a relaxing week. Finally, we had some additional questions prior to booking regarding the dogs and the owners were extremely accommodating and just as we arrived we had a message to say some new non-stick pans were arriving (no doubt in response to a previous review so a very quick resolution to that issue) and we were welcome to open the delivery. We loved our stay as much this time as we did 3 years ago and are planning on booking again for next year.

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• The A Family - Verified booking

  Just a beautiful place and now great memories! The decor was outstanding and spot on for a house by the sea. We ate in a lot, and the kitchen had everything we needed (and more!). I was there with my 4 children and the 2 lounges, big open kitchen/eating area and outside spaces were enough to give us all something - either together or for a bit of quiet time (mainly me!) It's a bit of a walk down to the beach and shops, but we knew that and were happy with the 10 mins - no complaining from the kids after a great day at the beach. We also went back and forth to see the sunset (although the balcony and views from the house are great). Communication was also excellent, and information comprehensive. All in all I can highly recommend it as a great family place in Polzeath. Just a great place and we had a wonderful time. If it wasn't for results day, I'd have been staying! Thank you again.

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• Ursula - Verified booking

  The owner has put an awful lot of work, design and thought into the property all of which was much appreciated.

  It was better than either the listing or than it looks from the outside. It was really very comfortable, well equipped with super views of the sea and we would recommend it to anyone. Our problems were practical: 1. The Sitting Room Tv remote did n't work as the batteries were flat. This was particularly challenging as we only discovered it after the shops has closed when we wanted to watch the Jubilee celebrations. 2. The boiling water tap was not working and did not even work properly after it was 'fixed'. We finally managed to find an old kettle which did not pour properly which is dangerous. 3. The washing machine was broken and John Bray did not have a spare one. The door refused to open trapping all my best holiday /Jubilee party clothes! John Bray's engineers came but it all takes time when you would prefer to be having a break.

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