Dog Friendly Cottages in Shanklin

Reviews

What our customers say about their holidays

• Peter - Verified booking

  1/ The track up to the parking space is very overgrown and looks as if it has never been maintained.

  There is a crater on the left-hand track which would damage any normal car. I have a medium SUV and the front and back scuff plates touched the ground when dropping into the hole. The track isn't wide enough to avoid it. Once at the top there is enough room to park, but turning is limited especially if a car is parked in the space next door. 2/ On arrival we first noticed that the furnishings in the first floor lounge were very tatty, there was a large tear in the centre cushion of the leather settee and the other two, white cloth settees, were stained and marked. 3/ We found that the WiFi password provided in the welcome book would not work for any of our devices. I phoned Liz (the contact for any issues), she could only suggest that we switch the WiFi off then on again. This resolved the problem but the Nest thermostat in the lower lounge disconnected from the Internet. 4/ My 8yr old granddaughter was looking forward to playing in the children's room under the stairs. The fairy lights in that room did not work. I found that the batteries in the control box had leaked acid and the contacts had been eaten away so they could not be fixed. It was too dark in there for her to play. 5/ On Monday the boiler on the first floor floor stopped working so there was no hot water to the upper floors once again phone Liz and she got an engineer out who played with the Nest thermostat and those on the boiler and eventually got the hot water working. There was no hot water again on Thursday. I managed to get the boiler working again by repeating the actions of the maintenance man. 6/ It rained Tuesday evening and we found a slug on the downstairs bathroom wall. Had no idea where it came from until Friday when it rained again. The down stairs back door is not used because of the steep steps up to the patio. The wall around the door is very wet and the plaster and paint work are bubbling and stained. At the base of the door was another slug so I assume they come in via the wall or a failed door seal. 7/ We used the washing machine once and although it washed OK there was a leak from inside which flooded the floor. We dried it up as best we could. The fan in that room does not work which would have helped dry it out quicker but the machine needs to be fixed or replaced. 8/ Finally, our daughter her husband and granddaughter had the upstairs bedroom and we had the ground floor one. The ground floor bedroom is cramped and too close to the boiler cupboard. The boiler fires up at varying times through the night even when the heating is turned down. If you are a light sleeper this will keep you awake. The mains water feed also seems to route through this cupboard and if anyone upstairs uses the taps or toilets the noise of the water rushing through the pipe is horrendous, just like standing next to a jet washer. We were woken several times with a jump. It was most disconcerting and we never got a good nights sleep. The boiler cupboard also has an amount of black mould on the wall so this is worrying for anyone who may have a lung condition. I honestly do not believe that this room should be allocated as a bedroom. The welcome pack was nice and the kitchen was OK. The location is good, just up the road from the beach, the weather was good and my daughter and granddaughter had a good time so the holiday was not a complete loss. As the rental costs are always inflated for the holiday period my wife and I found the condition of the house for the price extremely disappointing and would not recommend it to anyone. It definitely does not live up to the pictures on the Sykes website. and we cannot see how Sykes rate this at 4.4 stars.

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• Martin - Verified booking

  The property is excellent.

  The best equipped holiday home, in terms of items in the kitchen, for home cooking in all those we have previously stayed in on the IOW over the years. The house itself is very comfortable and it is situated very close to the seafront and the shops in Shanklin. All easy to walk to. Off road parking is really only for 1 medium size to large car. 2 cars on the parking area would be a bit of a squeeze. The track at the rear could do with a little bit of maintenance due to a large hole staring to appear on the track which needs filling. In the house information booklet, it states Friday is rubbish collection day. Its not, it is Thursday. This needs amending and it was only by luck that i heard the rubbish collection being made on Thursday morning, so managed to get the rubbish out. A couple of things though:- 1/ The downstairs heating (from the boiler in the bedroom) is very difficult to operate. It needs to be much simpler to operate to turn on and off when required, especially in cold weather. 2/ The steps to the rear parking area are very slippery in wet weather and need to be cleaned and scrubbed. I did slip over myself at one time going up the steps in the wet, but luckily no harm was done. 3/ One of the radiators in the downstairs rooms was not working at all. This had the radiator cover in front of it. It was cold in the house when we arrived as the heating had not been put on or come on automatically and could do with being on in the winter months if guests are expected. 4/ I did notice the distinct lack of fire/smoke alarms in the property. As it is such a big property on 3 levels, you might not be aware that there is an issue in another part of the house. This needs immediately addressing for safety reasons being a holiday let. 5/ A few more cups, plates, etc would be good, as with a dishwasher, you tend to fill this up before you put it on. The house itself was spotlessly clean and a very pleasant place to stay for a week on the IOW. There were only 4 adults and 1 small dog staying but we very pleased we stayed in this property. It is tastefully decorated and has a very homely feel. Overall, a lovely property..............

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• Stephen - Verified booking

  Ifficult review to write as there was good and not so good, I'll start with the good.

  Great location, 5 minutes walk to seafront with parking at the rear of property. Kitchen was great, everything you could want and more and a lovely gas range cooker, towels and bedding good quality, showers very powerful, and a washer dryer which worked well. Living room, dining room and bedrooms on 1st and 2nd floor well decorated and furnished. Not so good. The outside appearance is shocking, at the front the decorative cornice between the ground and 1st floor has a big chunk missing 4 foot or so, which has fell into the front garden and has been left there with numerous weeds (I have taken some photos if you're interested). The back garden is very weedy with some 2 feet high and also 3 large hanging rose briars from the hedge are hanging to the ground, they must be 12 feet long! (again I have some photos). In all the information given online and at the property a lot was made of how unsafe the steps are at the side of the property so I was disappointed to find the gate that accesses them from the back garden swinging open in the breeze despite there being 2 bolts available to keep it closed. On closer inspection the gate has dropped so they didn't align, with a bit of persuasion I managed to get one to align and the gate is now secured. Similarly the top gate was also open with no means to keep it closed except a couple of broken paving slabs to wedge it shut, a couple of quid spent at B & Q on a bolt would rectify this. The ground floor has a very damp and musty smell, as there was only 2 of us we stayed upstairs apart from showering and using the washer dryer. The stairs and hallways could do with smartening up as the wallpaper is starting to come away in several places. Overall we had a very pleasant stay and most of the property met our needs, it's just a shame about the other things I've mentioned. Stephen Downing

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• Donna - Verified booking

  Sykes state “ 3 Exclusion of liability: Our obligations to you are limited to those in connection with the Booking Services and the Sykes Other Services.

  Accordingly, we accept no liability for any defects or unavailability of Rental Services, the Property or any other problems with your holiday. Your rights under these Booking Terms and the Rental Contract for issues with Rental Services, a Property or your holiday are only against the Owner (unless we have done something wrong in relation to the Booking Services or Sykes Other Services which caused that problem). Also, we accept no responsibility for the acts or omissions of third parties who provide Third Party Other Services to you when your contract is with the relevant third party and not ourselves. Would never have booked with this company had we known. Above is from part of the email received today following complaint. Booked Palm tree cottage on the Isle of Wight this summer and was meet with poor cleaning conditions , bins full up from previous occupants in a heat wave, clothes from previous, food in cupboards from previous. Dirty baking trays, stained cups, dog hair, cobwebs and dust everywhere and unusable bbq .As it was the summer holidays, we couldn’t find other accommodation and to come home early. It would have cost another £300 for the ferry. Called Sykes as soon as we got back and provided photos. Was originally told that owners would be contacted , hopefully resolved within a few days or they would take the matter further. Nearly two weeks later and all emails and messages were ignored. Finally got through today and spoke to an arrogant, rude and unprofessional agent who told me he would be happy to hear from my solicitor and Sykes are basically money grabbers. Don’t book the cottage or use this company.

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• Nicholas - Verified booking

  Alarm bells should have been ringing due to the lack of reviews about this property.

  It just wasn't very clean. The lamp shades were dusty. There were food stains on the crockery. There was a privacy issue as we could look directly into the upstairs windows of the houses opposite and they into ours. Downstairs, passers-by could look in as they walked along the pavement, hence the profusion of net curtains, which made the property decidedly claustrophobic. The ceilings are so high that all cosiness was lost upstairs. The colour scheme of blues and wood grain makes the house seem cold. From the kitchen area you have to cross the entrance hall to reach the dining room, which was a rather narrow, dark room. The games hamper was a bit of a mess with pieces of games spilling out of the boxes. It needed a good sort out. The pub nearby was noisy and we heard late night drunken swearing and arguments. I knew when booking that the property had no outside space, but the close proximity to the neighbours windows and their outside space was uncomfortable; the house was an island. Every morning we didn't enjoy the revving of the neighbour's motorbike. We could never park in the street near the property. We had to park in a public car park in the next street. The owner did give us a free pass for this but nevertheless it was an inconvenient walk. The area of Sandown was really run down. The abandoned and derelict hotels on the nearby seafront were so depressing and the pier was horrible. I have to say it was the worst town and cottage I've ever stayed at. It just doesn't work as a holiday cottage, in my opinion.

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