Dog Friendly Villas In Callington

Reviews

What our customers say about their holidays

• Katarzyna - Verified booking

  Reception feedback Reception on site - not pleasant and not willing to help.

  I have been challenged for face covering despite being exempt and wearing bracelet but the receptionist who did not wear the face mask herself. On the question why am I being challenged she said "my boss told me to do so". When Ive asked either she understand the law and either she is not allowed to ask me this question - she didnt bother. When Ive asked why she is not wearing one, she said "my boss told me not to wear one as Im behind the window" - what a joke. Phones were down with no information to customers at all. It was the hottest week in the UK but we were unable to use outside swimming pool because some filter got broken. absolute joke to dont have a critical spares on side in case of any issues. The reception seemed not bothered at all and only displayed the notice that swimming pool is out of order without any indication how long this will take. Nobody on arrival. Unable to find property we booked. Went to pub to ask the question and yet rude woman asked me to leave because she is not reception and she could help if I tell her where do I stay (haha) which I didnt know from Sykes booking. Left and avoided the place. Property - owner feedfback Property itself great fit for our family. Very well equipped home. The frying pans were out of use but after communicating with the owner, I had replacement within hour (yes! within an hour). Owner very amazingly supportive, directed me to the property as Sykes booking website has failed to provide clear details how to find the property. Paul - the maintenance guy very friendly, came and resolved heating issue for me. He meant to come every day to clean the hot tub but he has not arrived in last 2 days - pity. Location amazing, quiet, green in the middle of nowhere really but with 25min drive to the beach. Local towns lovely (Looe charming). It was amazing stay! Id recommend 100%.And owner first class as I said - very supportive! Dont bother with reception and pub - you dont need them to have a lovely holiday !!

  Read more less >

• Madeleine - Verified booking

  Positives are that the lodge has a very spacious living/kitchen/dining area.

  However, outdoor space was not clean. Decking was dirty and unswept, not cleaned before arrival. Seating could do with being replaced as picnic bench is tatty. Photo on website shows decking in its “new” state which does not reflect the reality. I contacted the maintenance manager via phone who was very pleasant and apologetic about this and advised he would come the following morning to remedy. He also said he would bring a bottle of Prosecco - a very nice gesture! However, the next day I didn’t feel the clean was thorough (was done whilst out) as the decking was still very dirty beneath the table. Sadly no bottle of Prosecco either, so unsure why that was ever promised! I also rang Sykes to advise the state of the twin beds was not acceptable. The mattress on one is fit for nothing but the skip - it’s clearly broken as it’s sunken and you can feel the springs. It’s fortunate my child was ok to sleep on this as I certainly wouldn’t have been. Neither of the beds had mattress protectors which is basic hygiene practice that I would expect in any rental. The sheets were also threadbare and did not fit the mattresses properly. I was advised that the man coming for the decking would also remedy this issue. The sheets were replaced but were still too small. I can see a comment from 2021 which states that mattress protectors are needed and a mattress replacing, which has been responded to as being addressed by the owners, but clearly has not been. This is quite disappointing. In terms of the rest of the accommodation, I would suggest not mentioning that there are games and books - there are no books and two games, one with no instructions. Folder of information was falling apart and could do with being replaced and refreshed. All in all this location is fine as a base, however I would not stay in this accommodation again.

  Read more less >

• Nick - Verified booking

  We had a lovely time at Little Jack's at Honnicombe Manor.

  It is a very well presented little cottage that was very clean and had most things we could want. It was clean, comfortable and well maintained set in a nice location and had easy access to most of the activities on the site. There is a fairly decent internet connection in the cottage although it did slow at peak times of the day and with 3 of us using it (better than most holiday cottages I've been to though). There were unfortunate limitations on accessing things like the swimming pool and gym as well as the games room being closed, but this was due to Covid 19 restrictions which were unavoidable. You had to book to use either pool and the gym as well as having to prebook to go into the restaurant. The location is great with a restaurant/pub on site as well as a small shop. A big Tesco is only 3 miles away and another supermarket in the opposite direction not much further than that. There are a few sites of interest such as Cotehele manor and activity centres such as Tamar Trails within a couple of miles and good driving links to most of Cornwall and Devon. I recommend you go and have a wander to the top of nearby Kitt Hill for a look around. For the mandatory cornish pasties there is a small factory shop in nearby Callington for 'Over the top pasties' that has recently won awards and was absolutely delicious. The only slight criticisms I would make, and these are 'slight'; We could have done with a spare set of towels for us all and a wok to do easy one pot family meals. The water pressure isn't always amazing, but was always good enough and we had no issues with water temperature or the water going off which is mentioned in other reviews.

  Read more less >

• Racheal - Verified booking

  We recently enjoyed a holiday that had its ups and downs, but ultimately, we made some wonderful memories together.

  First, I would like to commend our host for her helpfulness when we lost our way. She was quick to assist us, which made a stressful situation much easier to navigate. However, we did encounter a few issues during our stay that impacted our overall experience. One of the more significant challenges we faced was when the door to our accommodation got stuck. Unfortunately, we had to break it to get it open, and it was disappointing that the host did not check in with us afterwards, despite our call for assistance. A follow-up would have shown a greater level of care and attention. Additionally, we found the person in charge of the swimming area to be quite patronizing, even though we were following all the instructions provided. A more respectful approach would have made our experience much more enjoyable. Another inconvenience was the absence of a washing machine, which we had anticipated would be available. This made it challenging to manage our laundry during the trip. Despite these issues, I want to emphasize that we still managed to create some beautiful memories together. The time spent with loved ones and the adventures we shared made the holiday worthwhile. Overall, while there were some challenges, we appreciate the positive moments and the time we had away. Thank you for the experience!

  Read more less >

• Gemma - Verified booking

  On first arrival this property was lovely, it had all we needed and seemed great for 3 adults, 3 children and a dog.

  However, it soon became clear that it was getting tired and in need of some TLC. The fronts of the drawers in the larger twin room came off, the cupboard unit in the lounge had a loose door, only 1 TV had enough signal for some of the time to be watched and only 1 had a DVD player, despite listing all rooms had this. The X Box controllers didn’t work and there was no vacuum to clean over the general day to day clear up of children and pets. The cold water tap upstairs made a dreadful noise and furniture on the lower balcony was just too big for purpose. These were minor things in the long run as the location was beautiful, the on site facilities were a great addition and the lodge was comfortable and cosy. Just a few tweaks and a bit of attention to detail could make this a stay of excellent value. It would also be worth adding to the details that the lodge is at the bottom of a steep hill ( all round) and has several steps to enter, as my disabled mother would have struggled if there had been much more. This wasn’t made clear and could have influenced my decision to book.

  Read more less >