Dog Friendly Villas In Callington

Reviews

What our customers say about their holidays

• Jacki - Verified booking

  We have stayed at Honicombe Manor previously in number 51 and we had had lovely stays so we were looking forward to another.

  Due to now being a larger party, we chose a larger property, this time being number 58 and we unfortunately felt our stay was not up to standards on many accounts which we are sad to say, took the shine off our holiday. Firstly, when we arrived, it was clear that the standards of cleanliness weren't up to what we would expect, or had from previous stays. Whilst it was clear the bare minimum had been done, other aspects had been left such as windowsills covered in dead flies, very dusty and sticky skirting boards and damp/mould signs on the bedroom ceilings. We overlooked this and settled in but as our two weeks went on, the difficulties we encountered Just seemed to mount up. We had a young child with us so were glad of the addition of the stair gate at the top of the stairs, however this was not securely fitted to the wall, making using it even more of a danger than not having it there at all, its clear its been attempted to be fixed in the past but has left gaping holes in the wall behind where it has ripped out of the wall. Furthermore, the balcony felt highly unsafe, there was an obvious slope downwards to it as you walk out and 3 of the slats in the balcony railings moved from side to side, not secured in which was another concern as we had a small child in our party. The hot tub, which is one of the highlights of the lodges we book at honicombe, unfortunately was clearly tired and many of the jets weren't working. The tired feel was obvious in the rest of the house where the freezer moved away from the units as you opened the door, towels provided (which is a bonus) were very hard and rough and one of the bedroom doors was hard to open and close. The lodge is advertised with two showers which we feel is important where the lodge can take up to 8 guests. That said however, the shower unit itself leaked and flooded the floor within seconds making it unusable and so we were restricted to sharing just the one shower. On inspection, it would only take a bit of silicone to fix the issue, and this issue (amongst others) have been mentioned many months prior so it was really disheartening to see this hadn't been bothered to be looked at. The shower was only used once as we noted it flooded, we cleaned it up and left it but then a week later noticed that this had then caused fungi to grow inside the house from the edge of the shower on the floor. The Internet was extremely slow but was changed half way through our stay which we were delighted about giving us a good connection. That said however, two days before our departure it then stopped working all together giving us nothing at all. Also, due to us staying for two weeks, the maids attended half way through our stay which whilst a nice touch, we had had no notice of this and were out at the time so we're unnerved to find that they had been in around all of our belongings without being made aware. Lastly, on previous visits, we had loved the manor pub, for the food and entertainment, frequenting it often during our stays. However we were gutted to find out that the entertainment was no longer on, the games room removed, the darts boards closed off entirely and food serving times restricted or closed entirely. It didn't have the same lively feel as it used to.

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• Wendy - Verified booking

  We had an amazing week!

  On arrival we had a lovely surprise. Wine, cookies and cream tea. Such a nice welcome. The property was extremely clean and the hot tub had been emptied and cleaned before our arrival. Lovely crisp white linen on the beds and bright white fluffy towels on every bed. The double bed was very hard but all the singles were fine. I would take my own pillow in the future, mainly because I like a big squishy pillow and the ones in the property were a little flat, but I just put an extra one from another room. Yes there is a damp issue in the main bedroom, so we just used the other bedrooms. If like me you suffer with asthma we did have to hunt for the hidden plug in air fresheners, but once we were able to locate them and turn them off everything was fine. This said, the facilities and extras that this property offers far outweighs any issues. The Wi-fi signal wasn’t fantastic on a few occasions, but mostly we were online and even watching Netflix. The tv is really good, DVD’s and Xbox supplied with loads of games and films. Dishwasher and tabs supplied. Washing machine, hot tub and the location is beautiful. Indoor and outdoor pools and a gym onsite. The holiday park is very steep but the layout gives you a nice sense of privacy. The Honicombe Arms pub on site is a must. We actually booked for dinner every night. The complete opposite of our Normal plans but the food quality and price was unbeatable. Also it must be said, the staff and the atmosphere was so welcoming we enjoyed every evening making new friends. Dog friendly is an understatement! They are more than welcome in the main bar, but for those who prefer no dogs they have a separate amazing dining hall for those without dogs. We loved it so much, not only would we recommend it but we are looking to rebook and return! Thank you so much for a great holiday and allowing us to make some fantastic memories.

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• Sharon - Verified booking

  On arriving at the lodge we were greeted by a large box of rubbish outside the front door, which was removed by us later in the week.

  The property appeared clean on entering, however there were a few let downs, mainly in the kitchen: lots of debris in the cutlery draw, no shelf in the fridge for drinks (milk etc), the washer banged repeatedly loud when running. The other little things which need attention are light fitting in the front room, pictures that were leaning against radiators instead of being up on the walls (tried to put back but didn’t stay up). The bin in the kitchen was filthy underneath the bin bag and stunk (not a nice find). The bath had no plug, the shower head in the cubicle had to be held in the hand - so both shower cubicle and bath unable to be used! It was soon realised the stench that the property had was linked to the drainage and after the use of water it would stink the whole property out which was horrible and definitely needs attention - I’m guessing this is the problem reflected in previous reviews. The amount paid for the lodge was far too high as too many problems needed addressing and without being able to use the basic of facilities as advertised is a huge negative. Our concerns were raised shortly after booking and reading further into the reviews and though we were ensured the lodge would be at a high standard when visiting - this was not the case. Bringing our concerns to the attention of Sykes had no impact at all. Let’s hope these problems will finally be addressed for future bookings.

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• Fay - Verified booking

  Cottage with plenty of kitchenware and furniture.

  The hot tub was a bonus that the children enjoyed but it needs a serious deep clean overall. The bathrooms particularly were full of mould and the single shower unit was really not pleasant to use due to the mould. My daughter had to sleep upstairs on the sofa as her bedding and mattress were soaking wet and smelt of urine due to it being the bed on the wall where the hot tub was outside. During our stay I was sat on the decking outside and it was so wet and rotten that the chair went straight through it and I fell off. I did ring the maintenance guys number in the folder and he was genuinely concerned and arranged to have it fixed with a new strip of decking the next day. I mentioned the wet bed and general damp and mould and he offered to bring fans for the humidity and new sheets but it was the whole mattress that was wet and smelt. The voiles in the bedroom leading out to the decking had mould all along the bottom and part way up and in the corners of the bedrooms there was mould creeping up the walls from the floor. Lovely area, nice staff but it just needs a deep clean. Two of my daughters have asthma and my mum has copd, we have all come home with colds and coughing but my mum particularly isn’t feeling too good.

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• Joanne - Verified booking

  On arrival the lodge appeared to have been cleaned superficially with dust & cobwebs on window sills and in corners.

  The lodge smelt of stale cigarette or "Vape" smoke. The walls the shower and bath overflow had black hairs stuck to them. After unpacking and eating we settled down to watch the TV and I was immediately bitten on the ankle by a flea which I caught and drowned in a glass of water. Initially we put this down as a one off and went to bed . Over the following night I received 4 to 5 painful bites which came up as large red wheals, my son also complained of being bitten. We took pictures of the bites to evidence which have been sent to you. Throughout the following day we tried to contact maintenance on the two numbers provided without success. The next evening both my Husband and myself were bitten on several occasions with the guilty fleas caught and dispensed in the same glass of water as the first, again pictures were taken & have been sent to you. We again attempted to contact maintenance and the owner, and had to resort to contacting Sykes to sort out. The house had to be fumigated meaning we couldn't access the property for all of the 24/10/23. Even after fumigation we were still catching fleas so made the decision to cut our holiday short.

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