Dog Friendly Villas In Port Isaac

Reviews

What our customers say about their holidays

• Adam - Verified booking

  I firstly have to say that for the £300 for the three of us that stayed was good value.

  ..secondly if I had turned up in and or around the peak season paying upwards £700++ I would be severely disappointed, In general terms the holding looks very tired and slightly dated/needs a paint and done neatly as in various areas it is plane and visible to see, missed paint and general looks of a rush job. The plastering looks strange and only half skimmed type look/when pulling the cord for the extractor fan in the bathroom it almost pulls the casing and or fan off the ceiling/again the painting lets this area down/when the wind is blowing reasonably hard you cannot sleep as it's too noisy. The kitchen my friends told me [they arrived on the Sunday and me on the Monday] they had to basically clean the kitchen and especially the cooker area and it. there was food bits in and around the area, the fridge is dated and a little rusty/the frying pan fell apart when my friend was using it, there was another so used that...cutlery old and needs replacing a long with general food prep tools [knives were blunt etc for something decent and maybe a good chopping board]. Not really enough choice in glassware etc but it was enough. I would in the future if funds permitted get a slightly bigger TV for the lounge as it is a little bit too small nut adequate... I could not fault the layout of the grounds and very neat and tidy and the view was amazing...there is no facility for being eco friendly and recycling etc with bins...might be a thought for the future. The worst thing for me personally is that it stated it came with wifi...My friends cell phone coverage with their provider was excellent, unfortunately for me I had zero signal. They didn't need the wifi but for me there was almost zero wifi then whole entire time, I initially put it down to the weather but there was times with no wind and no rain and still nothing, may I advise a simple fix would be to put a repeater in the holding itself then it boosts the signal from their farm house [I am presuming that is the originating router for the wifi it's self. i would generally ask for some of the money back but as I said in the beginning for this time of year £100 each for a week is OK value but the general up-keep/cleaning and updating would need to happen if I was to come back in high season. If I'd turned up in summer I would be demanding a refund and leaving as for that amount of money it would definitely not pay a high price for. We saw your cleaners turn up next door to clean after some guests had left...one was in the car on her phone and the man was inside and the amount of time spent in there, I'm sorry but it wouldn't be enough time to do a thorough clean...I work in the ambulance service in London now but 15 years ago I worked in the private yachting and hotel business as a purser and butler, so I do know what a basic cottage should look to new guests coming in and at the same time not expecting what I used to perform but the basic's were not met as per advert sorry. But I want to highlight for this time of year good value and the grounds to the property immaculate but for high season I think a better standard could be achieved for little effort

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• Kelly - Verified booking

  Poplar Cottage is a very pretty, charming cottage which is one street away from the harbour.

  It made for a great location for Port Isaac itself. We booked Poplar Cottage, on the understanding that there was parking for one car. We weren’t aware, until receiving the check in details, that the car would be parked a few streets away, at the top of a very steep hill. Whilst the parking is very secure, it isn’t suitably located for those with mobility issues - as you cannot get close enough to on/off load items. We recommend packing light, and taking a case with wheels. This wouldn’t be an issue normally, but one of us was sporting a fractured knee and had we known in advance we may have opted to stay elsewhere. An improvement in clarity of description is needed. Having read the previous reviews, we contacted Sykes to establish if the points noted in the most recent reviews had been addressed. Having been assured that the heating was working and breakages replaced, we felt reassured. Unfortunately, on arrival this wasn’t the case - and we had to reach out to the local agent for assistance with the heating downstairs. This was needed as it was November and wet. The maintenance engineer tried their best, but could not get the Economy 7 heater to work. They returned 24 hours later with electric heaters. The house book which I understand usually has instructions has been removed due to COVID-19 protocols. Rather bizarre given that there are novels in the house to read. To help guests with their stay I would recommend these are reinstated in some form, even an online link to it would be better than nothing. This would’ve helped given the heating isn’t the typical gas boiler system most commonly found in homes. We love a fire in the autumn, and given the heating wasn’t working downstairs, we resorted to using the log burner. However, there were no fireside tools to assist us and as we couldn’t park close to the house so we had to carry logs and kindling from the local store, as nothing is provided. If a log burner is available, suitable fireside tools should be available and I suggest these are put in place to aid guests. The house itself was very clean, but it is clear that the property has received heavy use over time and therefore some of the soft furnishings are now very grubby, and have definitely seen better days. The carpet down stairs is also very dirty and definitely needs a clean or replacement. However, I should stress the bedrooms, bathroom and the kitchen are spotless. In summary, I would say that we enjoyed our stay at Poplar Cottage but there are a few minor tweaks to make this a better stay for guests - particularly around clarity of check in (WiFi code provided was incorrect), instructions for the home and cleaning of soft furnishings. In addition, there is no welcome pack such as small amount of tea, coffee or sugar compared to other rental properties in this price bracket, a few small touches may have been nice.

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• Mrs. Karin Wright - Verified booking

  Firstly, thank you for another wonderful holiday.

  We can't wait to return to Homelands in September for 2 weeks. The cottage is superb with everything we could possibly need. It's even better than last year now that bedlinen and towels are provided. The cleanliness is 10/10 and the position on Dolphin Street is fantastic. Love the little patio and with the fence you get all the privacy you need. We love the walk from Polzeath to Rock via Daymer Bay. Being National Trust members we make use of the Lundy Bay carpark and walk from there. The Rock Inn is a great place for lunch especially if you're lucky enough to get a table on the balcony looking out to Padstow. Boscastle is another favourite. A lovely little village with some great walks. Last September (when we first stayed in Homelands) we did the walk from Port Isaac to Port Quin via the coastal path. Phew. Great views and so many steps. Loved it though but we were pleased to be able to walk back overland. There are too many places to mention them all individually but how can I not mention Port Isaac. The jewel in the crown. I could easily live there. Such a pretty village with all the individual houses and steep windy lanes. Absolutely fell in love with it when we first arrived last year and feel the same now. Finally I work in Customer Service and just wanted to say a big 'thank you' to the team. Whenever I've emailed, phoned or called into the office everyone had been really friendly and helpful. I know how important this is from both sides. Thanks again and see you in September.

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• Caroline - Verified booking

  Overall a lovely cosy little cottage in a nice location, and only a few miles from Polzeath, Wadebridge, Rock (and ferry) to Padstow.

  The cottage was clean throughout, with upstairs nicer than downstairs which was rather tired looking and some of the furnishings were chipped and worn. The lounge and kitchen is separate, not at all like the bright open plan kitchen diner which is portrayed in the pictures, but once we got our heads round this it was ok. The wifi password is still not correct (as mentioned previously), so basically just use the one on the router. The written directions from Port Isaac need looking at as these are pretty confusing particularly in terms of finding the allocated parking - which is behind a 5 bar gate half way down Trewethan Lane (the small steep one), and situated on the left where the lane forks. It could do with having the name of the cottage clearly visible on the gate itself as you can't see the one inside. The SatNav tries to take you right to the cottage which isn't possible as the lanes are too narrow and steep, which we found out too late and nearly got stuck! There was no mention of steep steps up to little garden at the top which could be a problem for an elderly person, but after staying in Port Isaac we realised we were probably quite lucky to have a garden at all. All in all though we enjoyed our stay.

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• Simon - Verified booking

  Nice cottage, full of character and a short stroll to the harbour, but unfortunately let down by the lounge/dining room.

  Whilst the bedrooms and bathroom are clean and well presented, the lounge is very tired. The chairs are stained and worn, and the settee has a broken zip and the springs have sagged making it very uncomfortable. The carpet is stained and the room has a stale smell. The dining room chairs are similarly worn, as is all the garden furniture. The photograph in the advertisement is clearly an old one, showing new furniture in and outside, so is misleading (as is the statement that there is a sea view). It also felt that the cottage wasn't equipped for, what could be, five guests, with minimal cutlery, a few small glasses but no medium sized and only one pint sized, together with just one black bin liner. On a positive note, the welcome pack was a nice gesture, and it is a bonus to have an allocated parking space in Port Isaac, although it should be emphasised more that the path down to the cottage from the parking space is very steep, which makes transporting luggage difficult. We have used Sykes Holiday Cottages many times and have never written a negative review before. This just didn't feel up to the usual standard, which is a shame because it's a lovely little cottage, just lacking in some TLC.

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