Dog Friendly Villas In The United Kingdom

Reviews

What our customers say about their holidays

• Liat - Verified booking

  The property was not cleaned properly.

  Though the bedrooms and bathrooms were clean, the living room and kitchen were neglected. The sitting room had not been dusted or hoovered. There was filth on the carpets, remains of food under the furniture, crumbs on coffee table, and the floor had not been swept nor washed. In the kitchen, the floor was filthy: remains of food on floor, sticky, crumbs, sand etc. Whoever cleans this property is of the school of - clean around furniture, but ignore underneath. The counter tops had perhaps had a quick wipe with a cloth at most, but once again, if a cloth was passed on the counters, the items standing on the counters were not moved, so whatever remains were there from previous users. On the kitchen island, the cleaner was kind enough to leave a covered cake stand, empty but for some leftover crumbs. The sieve in the sink had remain of food. We contacted Cornish & Devonshire customer service immediately upon arrival in the property and asked that a cleaner be sent to rectify. I also tried ringing but there was an answering machine telling me I would need to hold for over an hour! After sending several emails, I received an email with an saying: we apologise but hope you enjoy the rest of your stay. I sent another email demanding that the situation be rectified, as an apology is not a resolution, and that we would make sure that we would stay away from the cottage while a cleaner came in to enable social distancing. I also said I would file a form complain. The next day I received an email saying my complaint has been passed on to someone else. I sent this person another email explaining what the issues were. I heard nothing back. On Thursday, a day before leaving the cottage, I contacted the complaints department again and reiterated that I would be raising a formal complaint on my return, as nothing was done to rectify. I received another email with an apology: "I can only apologise for the cleaners not coming round to resolve your complaint, we have reported it to the local office twice and was informed by them that the cleaners were going round on the 18th to resolve this for you." We have been staying in cottages for many years. On a couple of occasions were there has been an issue, these have been resolved quickly. This was not the case with customer service of Cornish & Devonshire Cottage Holidays.

  Read more less >

• Oak - Verified booking

  This is a charming period property in a lovely location right next to the river soar and the Soar canal/navigation.

  Charnwood is a beautiful area with chocolate-box villages and magnificent ancient oak woodlands. The lounge and kitchen are small but comfortable. The WiFi and smart TV are excellent. There was no empty space in any of the kitchen cupboards to put away our food, and, as we were self catering for a week this was an issue. I moved the plants and Knick-knacks off the kitchen wall shelves to the window so that we were able to put our supplies on the shelves. The master bedroom is beautiful and very comfortable. The second bedroom is very small with no storage, but that said, it has a large and very comfortable single bed (which I slept in). There is room for a small side table by the bed and the addition of this would (plus a bedside reading light would make that little room more comfortable). There was room to hang my clothes in the open plan wardrobe in the master. I took the dressing table stool from the master and put the tray from the lounge on it ( to prevent spills) and used it for my book and morning cuppa. The under floor heating is not working but the oil filled radiators kept us very cosy (and we had some morning frosts and overnight lows of 0 degrees). The upstairs radiators were all working and it was toasty warm. The bath is small but definitely adequate. I had a lovely soak every morning. My husband used the shower and said that the water pressure was great. We had some cleanliness issues on arrival (dog hair). The hoover was light and easy to use. The owner was supportive and offered a price reduction (which we declined because the cottage is really fab in all other respects). The owner is going to speak to the cleaning company to ensure that everything is spic and span in the future. The owner is really lovely and helpful. She emailed us on arrival day with lots of helpful information and responded to our queries in a kind and thoughtful way. We would definitely stay at Periwinkle Cottage again. It’s pluses massively outweigh the few minor issues.

  Read more less >

• Pauline - Verified booking

  The cottage is delightful and the situation central to many interesting places to visit.

  Everything was fine on our arrival apart from there were no bin bags, I had to purchase my own, and the dishwasher had no cutlery basket! Everything went smoothly until Monday evening, I filled the dishwasher, put it on and we sat and watched the tv. The dishwasher was running through its cycle when suddenly all the electricity went off, I checked outside to see if anyone else had the same problem but their lights were on. I called the housekeeper at 10.30 and she arrived 45 minutes later. She switched off the fuse for the dishwasher and the electricity came back on. She said she couldn’t do anything tonight but would get an electrician to fix it and could we manage with what we had until then, I said yes, expecting something to be sorted the following day, she said she would contact me. Tuesday, Wednesday and Thursday came and went with no contact or any sign of a resolution. During this time we managed with two mugs, no tumblers, one saucepan and a wok, luckily there were sufficient bowls, plates and cutlery. We were out Friday morning and received a phone call to say the electrician would be coming during the afternoon. When we returned they were just leaving, although the dishwasher couldn’t be repaired as it needed a new part. But hey ho we had the items from the dishwasher at last, the day before our departure! I have never in all the years I’ve used Sykes had to leave a review that wasn’t positive. Our experience would have been so much better had we been communicated with. I know things break down and understand that it is frustrating for both the owners and the people hiring the property, but we were left wondering what was happening and managing with what we had. Needless to say I will probably not be returning.

  Read more less >

• Elizabeth - Verified booking

  This was our third visit to Swallows Nest, Morvah.

  Unfortunately, this time, we noticed a decline in cleanliness and maintenance of the property. On arrival, although the floors had been washed, there was a lot of wet puddles, resulting in soggy socks…..as we always remove our outdoor shoes on entering. We had to mop up in the lounge and kitchen. There wasn’t any clean tea towels, only three wet dirty ones, which I had to wash before use. There was hardly any toilet paper on the roll holders to use before we did a shop. We’ve always had a full unused one previously, and it’s not hygienic to use someone else’s leftovers. There wasn’t any antibacterial hand wash in the downstairs bedroom shower room. The bedroom also had cobwebs and lots of dirt and dust behind the bedside tables and on skirting boards. It looks like it hasn’t been cleaned for months. Also, more importantly, the outside bedroom wall has black mould spores going quite a long way up. I know that can be contributed to people not using the shower room fan or opening windows, but it does need treatment. It’s not healthy to sleep in these conditions. The dining room carpet has quite a few stains, which could easily be cleaned. Also, the door into the garden was very difficult to open, we had to oil the lock after several attempts. I think both bathrooms need the tiles re-grouting as they’re looking quite grubby. There also needs to be a privacy blind in the upstairs bathroom. We had to cover the bottom half of the window with a towel! We also missed the usual complimentary cream tea on arrival, which was a godsend after a long journey. Would rather have gone without the huge bag of sugar, handful of tea bags, coffee and biscuits.

  Read more less >

• Elizabeth - Verified booking

  This was our third visit to Swallows Nest, Morvah.

  Unfortunately, this time, we noticed a decline in cleanliness and maintenance of the property. On arrival, although the floors had been washed, there was a lot of wet puddles, resulting in soggy socks…..as we always remove our outdoor shoes on entering. We had to mop up in the lounge and kitchen. There wasn’t any clean tea towels, only three wet dirty ones, which I had to wash before use. There was hardly any toilet paper on the roll holders to use before we did a shop. We’ve always had a full unused one previously, and it’s not hygienic to use someone else’s leftovers. There wasn’t any antibacterial hand wash in the downstairs bedroom shower room. The bedroom also had cobwebs and lots of dirt and dust behind the bedside tables and on skirting boards. It looks like it hasn’t been cleaned for months. Also, more importantly, the outside bedroom wall has black mould spores going quite a long way up. I know that can be contributed to people not using the shower room fan or opening windows, but it does need treatment. It’s not healthy to sleep in these conditions. The dining room carpet has quite a few stains, which could easily be cleaned. Also, the door into the garden was very difficult to open, we had to oil the lock after several attempts. I think both bathrooms need the tiles re-grouting as they’re looking quite grubby. There also needs to be a privacy blind in the upstairs bathroom. We had to cover the bottom half of the window with a towel! We also missed the usual complimentary cream tea on arrival, which was a godsend after a long journey. Would rather have gone without the huge bag of sugar, handful of tea bags, coffee and biscuits.

  Read more less >