Cottages for the Easter Break

Reviews

What our customers say about their holidays

• Lindsay - Verified booking

  Overall we absolutely loved our stay and on leaving immediately looked to rebook (fully booked until September unfortunately).

  However despite numerous reviews mentioning the broken outdoor furniture this has still not been fixed/replaced which was very disappointing as obviously the feedback is not being actioned by the owners. Our only other criticism was the check in-check out times and the cleaning expectations of guests ‘due to covid’. Check in not until 6pm and check out by 9.30! Presumably to allow for adequate cleaning between guests, except the list for cleanliness to be completed by the guests was outrageous given the check in/check out times. We booked with Menai holidays last year just after the rule change to allow overnight stays in your family bubbles and the check in/check out times weren’t even this late/early in the height of the pandemic. We could check in from 3pm and check out by 10am, with much less cleaning expectations placed on the guest. In my opinion the new check in/check out times alongside the new cleaning expectations for guests mean you lose a day of your holiday. It feels very much how can we make more money whilst providing less. I feel this is a bit of a liberty by the property letting company especially given the more acceptable times during the height of the pandemic . Otherwise we loved our stay, loved the property, we have always had excellent experiences as repeat bookers with Menai holidays and would both recommend and use again, however the check in/check out times plus cleaning expectations did disappoint, alongside the property owners lack of attention to previous feedback about the garden furniture. It gave an impression of not being overly bothered about renter feedback as long as bookings continue to be made.

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• Sue - Verified booking

  Mermaid Cottage is in a wonderful position with amazing views from the garden and the lounge.

  We were a family of 5 (with 2 children aged 10 and 7) and gran, and there was plenty of space inside and out. The lounge and master bedroom were very comfortable, but the ensuite was a bit smelly and needed work. The main bathroom was modernised, but the sink drained extremely slowly and the bath mat was frayed. The mattresses on the single beds weren't supportive and not ideal for grans aching back. We needed to swap 2 around and found that they could do with replacing. The kitchen and utensils are in need of a revamp. The house has a damp problem and we found a slug in the bedroom and on the worktop in the kitchen during our stay. All things that I am sure are on the owners radar, and it looks like they are being addressed slowly. There are a few inexpensive things that the owners could do to help guests. It would help guests if your property information was up to date and in an information folder, rather than scattered around the house. The wi-fi leaflet is out of date. A housekeeping book would also be useful. As there is no dishwasher a small supply of washing up liquid and cloths would be extremely helpful. There is a picnic bench in the garden but nothing comfortable to sit on to make the most of the amazing views and enjoy the space. Info said that there were garden chairs in the shed, which was incorrect. We found 2 wooden chairs but they were broken. We were informed that towels were not provided, but they were. Constructive criticism rather than complaints, as we all enjoyed our stay and I think that the price of the cottage is fair, considering it's wonderful position.

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• Simon - Verified booking

  A very spacious and well kept house with a lovely homely feel.

  The finish and furniture are all excellent. Everything you could need for a holiday is contained within the property and it has the advantage off off road parking. The fact that it caters for dogs was also welcome and the hard floors make keeping the house clean, very easy. The house does sit quite a way from the main part of Llandudno so be prepared to walk for 20 minutes or so to reach it, or a few minutes drive in the car. The promenade is about five minutes by foot and is a lovely walk. There are a large selection of shops, restaurants, takeaways and a large shopping centre in Llandudno. Shame there aren't pubs in easy walking distance of the house but that's not the fault of the property. The Queen Victoria in Llandudno and the Penrhyn Arms in Penrhyn both cater for dogs and have nice outdoor areas for people and pets. Penderyn Distillery is in Llandudno and is excellent value for £11.50 each which includes a guided tour and two generous drams. Adam gave us a nice welcome on arrival and we thank him and his family for allowing us to stay in this house. We wish you every success in the future.

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• David - Verified booking

  Even the Premier Inn provide hand soap!

  Difficulty of stairs should have been mentioned in description. We had a real performance to guarantee that the toilet seat had been fixed before arrival. Furniture needs updating or replacing, springs coming through king sized mattress and dining chairs. Bedside tables only low boxes. Sofa too wide and low, cushions too soft. Nowhere comfortable to sit. Equipment not working e.g. radio and hoover. Claims to be dog friendly, many notices up prove not so. Items provided such as washing up liquid, loo roll, washing liquid etc.very cheap. No extras such as cling film or foil. Food from previous guests left in cupboard. Only one hand towel per floor and only one tea towel. Overall felt very cheap, which is a shame because it is a beautiful property in a fantastic location. The finishing touches let it down. It felt like the owners were just trying to make as much money as they could out of you. We do appreciate that it is a business, but there was a distinct lack of customer service.

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• David - Verified booking

  Even the Premier Inn provide hand soap!

  Difficulty of stairs should have been mentioned in description. We had a real performance to guarantee that the toilet seat had been fixed before arrival. Furniture needs updating or replacing, springs coming through king sized mattress and dining chairs. Bedside tables only low boxes. Sofa too wide and low, cushions too soft. Nowhere comfortable to sit. Equipment not working e.g. radio and hoover. Claims to be dog friendly, many notices up prove not so. Items provided such as washing up liquid, loo roll, washing liquid etc.very cheap. No extras such as cling film or foil. Food from previous guests left in cupboard. Only one hand towel per floor and only one tea towel. Overall felt very cheap, which is a shame because it is a beautiful property in a fantastic location. The finishing touches let it down. It felt like the owners were just trying to make as much money as they could out of you. We do appreciate that it is a business, but there was a distinct lack of customer service.

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