Group Accommodation Lodges & Log Cabins In Wales

Reviews

What our customers say about their holidays

• David - Verified booking

  We booked one or two holidays a year with Sykes over many years and, until now, have never been disappointed.

  This property was rated 4 ticks but offered little to justify that rating. The issues were: • Cottage for six people has a tiny domestic fridge and a freezer compartment that was filled when we put a pack of ice in it; • The double doors to the garden did not close or secure properly; • Cutlery and crockery did not match; • No washing machine and no dishwasher; • Too many negative notices on walls and warning letters - one of them even began "Please comply with the following". Seriously, is that the way you would greet a guest. Things can be put into a positive statement; • Tracks into and around the property were worn into deep ruts and bumps that caused cars to ground; • Minimum of provision, eg six of each item of cutlery (eat breakfast and wash up for lunch and then for dinner; don't have a separate knife, fork or spoon for serving food). Just not generous as we experience from 4 tick properties elsewhere with Sykes; • One tiny tea towel; • Creaky floors; • No light over the cooker (did not work) nor any light over the prep side of the kitchen; • Slats on one of the beds were loose and allowed one to slip through when sitting on the bed; • We understood why there would be nobody on reception (notices indicated that they would be there infrequently) but why not at least have someone around at check in time? • No welcome pack (very rare in most properties and unique in our experience of Sykes); • Cheap glassware All in all, this has damaged our confidence in Sykes. Next year, I will not say, as I usually do to our family when I book, "We don't need to worry, its a Sykes Cottage" Positives: Cleanliness, pleasant interior, good wi fi, hot tub, amazing view and secluded garden.

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• Miriam - Verified booking

  Rhayder is a very pretty area.

  The view from the cabin was beautiful. It's just ashame about the cabin itself... The cabin Is a nice 3 bedroom size and comfortably sleeps 6, there's a good size bathroom with separate shower and bath which is handy for families with younger and older children. Kitchen is OK but the extractor fan has no light and light covers missing, also very few cooking utensils. Beds were comfortable but most have loose or broken slats. The back door only has a slide latch type lock. The decking at the back has several rotten boards so be careful where you stand. The hot tub has broken jets, no headrests, ripped and broken lid which has to be lifted off by hand as the handle is broken. The owners of the campsite allowed workmen to paint the outside of the cabin with some kind of varnish while we had popped out one day without asking our permission. We came back to the entire cabin smelling awful and wet patches still around the windows and doors so opening windows didnt even help clear the smell and we had to keep our younger ones away from the decking area. We didn't get apology. One thing they did manage was to send a polite girl to change the toaster when the one we had blew all the electrics one morning at the beginning of the week. Generally I would say look else where we won't be going back

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• Amanda - Verified booking

  Lovely property apart from no WiFi all weekend with three teenagers!

  !! Property was lovely, newly done out with high quality fittings, thoughtfully decorated and well considered, spacious and comfortable for a lodge and spotlessly clean. Hot tub was running when we got there on large decked area and remained at a pleasant consistent temperature of 35 degrees. The property is located at the top of a hill and is very peaceful on top of a hill. As you walk or drive down the hill there are some stunning views of the Llyn Pennisula. Everyone happy with the property until the realisation that the WiFi advertised in the brochure and on the sign up to the property was none existent within the property and only accessed down the dirt path leading up to it. As 50 somethings we were okay with this but definitely an issue for three teenagers who had been told would have WiFi as advertised. We tried to contact the owners on the numbers provided and were unable to the first night then told the owners were away and given another number but still no response so had no WiFi for the whole weekend If you are ok with no WiFi I would recommend the property itself which as I said is really lovely and in a great spot to explore the beautiful Llyn but if this is something that is important to members of the group would unfortunately say to reconsider.

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• Carmen - Verified booking

  Never been to wales before , daughter wanted to go .

  She found the lodges online and we booked. When we got there the lodge was lovely , very clean and felt homely . Lovely view too. Comfortable beds. Well equipped. We came home a day earlier than booked. from the whole holiday we only have one concern. Reception wasn’t manned , just a tiny room with a bench to collect key envelope , it said if we needed to speak to anyone there was a phone number on the wall and a door bell to ring for attention . I had called a few times as we had asked before we went if they had a DVD player in the lodge and was told he would get someone to put one in for when we arrived .there wasn’t one . No answer on the phone so we went out the next day to buy one , nowhere had any . We tried the bell on the way back but got no reply . So decided to telephone again once we were back in the lodge . Still no answer . On Monday night the electric went off , tried ringing 7 times but it just buzzed once then cut off . Hubby looked outside for the electric box but couldn’t find it . found the electric box eventually in the kitchen unit and got it back on . We left trip advisor review as we would recommend it , but think the customer service could do with improving while they have guests on site.

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• Nicole - Verified booking

  The accomidation was great, very clean.

  Highly reccomended. Theres was only a few downfalls, on the original listing it stated travel cots and highchairs could be requested but once paid for the information i was sent stated no requests for a cot or highchair could be made. Which made our stay a bit more difficult as we had to rearrange the furniture to make the bed safe for a baby and baby was very unsettled until the late hours because she was bed sharing. The baby gates on the decking were a selling point for me on the advert as i have a secerely disabled daughter who needs to be enclosed. But upon arrival we realised the baby gates were broken and I had to secure them myself with a bag strap to prevent my children from falling down a steep decline. But it wasnt the end of the world and easily resolved. The internet connection didnt work and I had to spend time connecting the tv to my phones internet. Which again is fine for me, I come to enjoy nature not watch tv. But it was essential to keep 2 children with disabilities entertained. All in all it was a beautiful lodge, very clean and the views were stunning.

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