Group Accommodation Lodges & Log Cabins In Wales

Reviews

What our customers say about their holidays

• Lauren - Verified booking

  This was our first time booking a lodge like this and we were not disappointed.

  . before leaving we were a little concerned because of some reviews on the site.. but they couldn’t be more wrong.. the lodge was beautiful it was rustic and very Swiss like… it was clean and tidy and just amazing… we loved everything about it.. if I was going to be extremely critical I would say that the bed were a slight bit uncomfortable ( but I’ve slept on much worse) but I’ve come from my home with a memory foam so I wouldn’t even bother to address it.. the room were a beautiful size and easy to warm up it wasn’t cold at all… it was so quiet inside even with noise outside it couldn’t be heard inside…. The lodge came with a beautiful sauna that we took complete advantage of daily, it also had the best bath I’ve ever been it it was massive and a whirlpool type.. amazing times.. the kitchen was well stocked and the 5 nights we wanted for nothing.. it was a please to cook and eat there.. the views where beautiful and the morning coffee on the bench outside was a welcome break.. i absolutely loved it there… a few people had mentioned the shower but it was fine I honestly have showered in far worse water pressure.. I think people need to understand this isn’t a vote it’s a wooded cabin in the hills… the water was warm the cabin was lovely and warm I can’t fault it i think the owner had some amazing, and I would 100 % recommend it and we will be returning.. thanks for allowing us to stay in you beautiful property.. it was a pleasure x

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• Rachel - Verified booking

  When we arrived at acorn lodge, it had not been serviced and no one had been in the lodge since the last family.

  This was not a great start to our holiday, my youngest daughter was crying and wanting to return home. We could not get hold of the owner, but Sykes contacted a cleaner to come. We had to wait over an hour, then another hour for cleaning. Not ideal after a 7 hour drive. Due to this the property was cold and no hot water on arrival… not even a toilet roll! Unfortunately the wardrobes and cupboards were rather old and smelled rather musty so we didn’t use them and had to live out of our suitcases for the week, in addition the spare pillows were in the wardrobes and could not be used because of the smell. The lodge itself was in a lovely quiet location and of a good size and layout. The sauna was a nice addition. However we felt a little updating and a bit more care is needed. The water pressure in the shower was very poor and not very easy for a hair wash. In the kitchen there was no washing up sponge or washing up liquid (I have never experience that in a holiday cottage) also the tea, and sugar containers were empty but dirty and the small amount of coffee was turning grey and rock solid - so had been there a while without being checked or cleaned. Also no spare toilet rolls were left in the building or spare bin bags - which was handy when ours split whilst taking it out of the bin, we we ending up having to carry the whole kitchen bin to the bin area to tip it all in. With a bit more care and attention the lodge could be a lovely place to stay.

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• Craig - Verified booking

  We had a really nice time in Acorn lodge.

  Cosy when warm, bed was comfortable and really enjoyed the luxury of the sauna an jacuzzi. The site was very quiet, but not easy to get to. However there are a few things to improve for us to return to, or recommend, these being as follows. Lounge was not thoroughly cleaned with crumbs and items under and behind furniture, alot of kitchen utensils needed to be cleaned before use, shower was next to useless to use as no pressure, needs an electric power shower. Toilet cistern button in small toilet stayed down so did not stop flushing several times, main bathroom door catch did not retract fully, so nearly locked in bathroom a couple of times, hot and cold taps plumbed in wrong way around, trim coming off of jacuzzi. Kitchen cooker hood not working, kitchen cupboard door nearly falling off, 1 kitchen chair too dangerous to use as falling apart, tv remote had no batteries in and the other one did not work properly, No key to open door in bedroom to access balcony, outside key safe broken. The welcome book is very tatty and falling apart with pages falling out, and some typed up information is crossed out with pen, with written in new information. Not very professional. Items to have in lodge, I suggest music system, full length mirror, kitchen spatula, clock radio in bedroom, windows not clear and improve garden and steps to match other well looked after lodges on site. However after all this we still enjoyed our stay.

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• Ronald - Verified booking

  We love Arwelfa Lodge and it is a perfect fit for our family group requirements.

  The views from the lodge are outstanding and it is brilliantly located, a shortwalk from the end of the harbour end of the High Street. It does have a steep approach road so may not suit everyone though. The presence of free good wifi was very important to the 3 children in our group as well ourselves and is a must have in today's world. We liked the fact that the Gas Cylinders were checked during our stay (we had to request a new cylinder last year when it ran out and we had no hot water!). The parking availability is great and sufficient for 3 cars (or 2 cars and a dinghy trailer which was our need). The only areas for critical feedback would be that the frame of the main bathroom door is distorted at the bottom and is an interference fit requiring the door to be slammed or forced to shut. (Annoying and the frame needs to be shaved!), both bathroom door handle mechanisms give the impression that the doors can be locked from the inside but they don't actually have any mechanism that locks the door! The loo seat is pretty loose in ensuite bathroom and needs tightening up. It might be worth mentioning this in welcome book (which is pretty out of date and needs updating. It refers to Debra of Abersoch Quality Homes for example!). Clear up to date contact details of who to call in the event of any maintenance or other issues is important. Both in the Welcome Book front page and in the Booking Confirmations.

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• Susan - Verified booking

  This was our 3rd visit to Arwelfa this year but there are certain issues that had not been sorted since that first visit in April that we assumed would hence why I am describing them now.

  Bathroom- We assumed the seal of the bath would have been taken care of and instead there is a silicone line around the bath that is unsightly and hasn’t been fixed. The toilet roll holder has been broken since April- not important but a little detail. There are ants next to the toilet that I had to buy ant powder for on our 2nd visit (these things happen) but these still haven’t been treated. En-suite- the drain in the shower is clearly severely blocked, (again- this can happen) yet nobody has yet sorted this months later. The toilet seat is not fixed to the toilet so always moves. Again a little thing but not reflective of what people pay/ expect. A general update to the bathrooms is necessary now to reflect the beautiful living and kitchen area Which is faultless! The view- the view is now really obstructed by the trees which have not been managed throughout the spring/ summer months. The view is a USP for Arwelfa and this was so irritating that it is now blocked by so many trees. This really has an impact when you’re in the lounge on a rainy day as it was such a highlight to see the view indoors. The above are all small things to us but I recognise many holiday letters could find these significant. I really hope they are looked into as we have made some amazing memories at Arwelfa this year and wish the lodge lots of luck.

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