Half Term Breaks In The United Kingdom

Reviews

What our customers say about their holidays

• Ian - Verified booking

  Good morning,  I have tried writing an email to follow-up on my phone call on the 28th concerning 3 court cottages at hillfield village but this does not seem possible.

  For reference i have stayed in this property 3 times and at Hillfield 6 times so am comparing to previous visits.  I don't expect a holiday rental to be perfect (and in general this a comfortable home from home which is why we always book it) and we have had issues in this property in the past which the previously onsite team used to pop in and resolve instantly. There are a number of issues that need immediate attention.  Regarding the entrance door, on the bottom half of the stable door the door handle is broken and does not stay attached to the door, this obviously causes issues to open and shut it fully. I noticed this was an issue that got raised in Feedback on another property with a similar door on your website  and suspect, these doors are coming to the end of their life.  In the fridge, a clip is broken holding a shelf in place meaning you only have 2 shelves to use and not 3 which for a family of 4 self catering is an issue.  Various light bulbs need replacing as they dont work including a bedroom one and lounge one.  There is no mattress protector on the double bed which is pretty unhygienic. A glass has a chipped edge meaning it shouldn't be used. There are a number of issues regarding items that we're in this well stocked property that are no longer here. These include: a small kitchen knife, meaning you're always cutting items, with a large carving knife. There's no scales, but I know there used to be. There are plastic bowls missing meaning you would need to take china plates outside. The downstairs toilet has no toilet brush. The Hoover is filled up solid, meaning it doesn't work. I suspect the bag is filled up at the end of the summer. There is no broom meaning we can't even sweep up easily. All in all, there are quite a few issues that you or the property owner need to resolve because at the moment there are growing issues and I have stayed here multiple times so have seen the condition before. We always enjoy coming to hillfield village, and this particular property but if we had know about all these issues we would not have booked it. We didn't contact about these issues as i'm surprised you didn't already know and we just wanted to get on enjoying our holiday as we were out and about every day.

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• Confirmed Guest - Verified booking

  We loved the Roseland area and the location of Sally Port Cottage directly on the South-West Coast path was perfect for walking and access to the Fal ferries as well as further visits to Helligan and the Eden project. The lighthouse cottage was in an amazing location and for the most part it was very well furnished and comfortable.The excellent welcome hamper including scones, jam and clotted cream was a lovely surprise. However we did have a few issues which I'm sure Rural Retreats could rectify: - Access instructions are not clear. We arrived in the pouring rain and did not want to get soaked finding the right path. Parking is in a National Trust car park with pay and display machines and a sign saying the gate is shut at sunset. We had to call Lesley, the housekeeper, who wasn't aware that the car park had ever been closed and said that there was no need to pay. Why not state this in the instructions? The path to the cottage is behind the information board as stated but there are two paths. The one on the left signed "Coast Path, Place, Battery and Observation Hide" goes down quite steeply with several steps, the one on the right "Wheelchair Accessible" is on the level but meets up further down with the other path and much easier with wheeled luggage. You then have to ignore the turning to the left to the "Battery and Observation Hide" and carry on downwards towards the Coast Path. Once at the bottom (it is very steep and slippery when wet), the Coast Path is to the right (signed) and the Lighthouse to the left with no sign at all. - The Lounge furniture has been recently changed. It is very comfortable but the lighting is terrible as the lamp has been removed. It is impossible to read books in the evening or look at maps. - the kitchen is well equipped but the knives were very blunt and there is no draining rack. Not everything goes in the dishwasher. - Although this cottage is advertised as having wifi, neither the wifi nor the telephone provided for local and emergency calls were working. We could just about get a mobile phone signal by the lounge window and also above the patio - when the rain stopped!

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• Confirmed Guest - Verified booking

  We loved the Roseland area and the location of Sally Port Cottage directly on the South-West Coast path was perfect for walking and access to the Fal ferries as well as further visits to Helligan and the Eden project.The lighthouse cottage was in an amazing location and for the most part it was very well furnished and comfortable.The excellent welcome hamper including scones, jam and clotted cream was a lovely surprise.However we did have a few issues which I'm sure Rural Retreats could rectify:- Access instructions are not clear. We arrived in the pouring rain and did not want to get soaked finding the right path. Parking is in a National Trust car park with pay and display machines and a sign saying the gate is shut at sunset. We had to call Lesley, the housekeeper, who wasn't aware that the car park had ever been closed and said that there was no need to pay. Why not state this in the instructions? The path to the cottage is behind the information board as stated but there are two paths. The one on the left signed "Coast Path, Place, Battery and Observation Hide" goes down quite steeply with several steps, the one on the right "Wheelchair Accessible" is on the level but meets up further down with the other path and much easier with wheeled luggage. You then have to ignore the turning to the left to the "Battery and Observation Hide" and carry on downwards towards the Coast Path. Once at the bottom (it is very steep and slippery when wet), the Coast Path is to the right (signed) and the Lighthouse to the left with no sign at all.- The Lounge furniture has been recently changed. It is very comfortable but the lighting is terrible as the lamp has been removed. It is impossible to read books in the evening or look at maps.- the kitchen is well equipped but the knives were very blunt and there is no draining rack. Not everything goes in the dishwasher.- Although this cottage is advertised as having wifi, neither the wifi nor the telephone provided for local and emergency calls were working. We could just about get a mobile phone signal by the lounge window and also above the patio - when the rain stopped!

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• Steve - Verified booking

  Hi, Our 3rd time at 3 Court Cottage, but a few niggles this time that we've never had before.

  .. - nothing at all on arrival was tiny bit disappointing - maybe we've arrived more prepared in the past and not thought anything of it, but no tea/coffee sachets or milk, or box of biscuits or anything - for a weeks stay it might be nice to arrive to something. - appliances off, switching the kettle/toaster, etc. back on is fine and expected, but having to hunt in the back of cupboards for the switch to turn the dishwasher back on was frustrating. It also wasn't and hadn't been the weather for it, but the patio furniture was all covered - again, just another sign that either we were one of first staying this year (end of March) or the property not quite ready for guests. - nobody could have known, but woken on our second night by the batteries failing in two of the smoke alarms. Removed the batteries (to avoid constant peeping noise) and reported the next day. I offered to replace and fit batteries myself, but advised not to and maintenance guy would resolve, but maybe a mix up somewhere as they hadn't been replaced when we left on the Friday. - Property is still great and a brilliant fit + location for our family of four, our girls love the jacuzzi bath, but the really old & difficult to use tv and dvd player in particular starting to let things down a bit. We'll still look forward to returning, but the property and maybe Hillfield village in general now without the pool facility is just starting to feel a tiny bit less special than it once did.

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• Confirmed Guest - Verified booking

  What a fantastic venue to chill out away from all the hassle and hoards of holidaymakers. Sally Port Cottage has all the charm, peace and fabulous views that anyone could wish for. If you are into bird life and walking as we are, then it is surely the perfect location. The cottage is equipped with everything that one requires, even down to ear plugs in case of foggy conditions across the estuary. The nearest beach is only half a mile walk along the coastal path and there are lots of interesting places to explore. The write up on Sally Port Cottage does explain about the parking arrangements in the National Trust car park, high up on Saint Anthony’s head and the need to transport your cases and belongings down a steep path to the lighthouse. If there is one thing that overshadows this fabulous place, it would be, hauling your suitcases, firstly down the hill on your arrival then the thought of having to drag them back up again at the end of your stay. Some kind of motorised aid for assisting with visitors luggage would really be a great idea, even better, an electric ride on buggy for the elderly or unfit! I have rated the cottage five stars but purely for the climb back and forth, I would have to reduce this by half a star.

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