Villas In Helston

Reviews

What our customers say about their holidays

• Simon - Verified booking

  Thank you for letting Wheal Grey to us this week, it’s a lovely cottage.

  We chose the same tiles as you have used in the two bathrooms for our house, so it makes me smile every time I see them. I tried to get in touch during the week, but the email address in the welcome book doesn't work, and mobile numbers are pointless as there is no signal. Sykes has removed the contact owner link it used to have. Couple of things to add to the maintenance list. The wine fridge is broken. The socket has power, but the fridge doesn’t do anything. Not a big problem. The cooker hood fan is broken. The light works, but the fan does not. The shower in the sea green bathroom (with excellent choice of tiles) is not draining well, and is in danger of overflowing the door lip. I know you are limited on the chemicals you can use with the septic tank. The hob is not happy either. We have a similar one at home, and the controls drive us nuts too, but yours is broken. The touch sensor to turn it on doesn’t register your finger, until you turn it off at the wall and back on again. The big fridge has a dying compressor. It is working at the moment, but it is making lots of noise - which is usually a sign that the compressor is about to die. There is no oven glove or similar method of removing hot trays from the oven. The clothes drying rack is mostly missing, and the two bits that are left are very broken. It is a challenge to dry beach towels at the property. I don't want to put them in the washer dryer, as the sand will kill the machine; but there is nowhere to hang them either inside or out. We had a lovely week despite the weather.

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• Susan Jane - Verified booking

  Misleading information on web page Previous occupants recycled rubbish left in ...

  Misleading information on web page Previous occupants recycled rubbish left in kitchen which was open plan Had to email sykes as what to do with rubbish as all bins were full and no replacement bags were available somebody left some bin liners under the outside table mid week which we found by accident Still awaiting reply from sykes and we left on Friday Dishwasher on button did not work properly unable to get it to work on last day machine kept moving when opening and closing door informed owner but they did not respond Doors on fridge /freezer did no close properly Letter box on gate at end of drive did not have a key on site so we were unable to access birthday cards that were sent have asked owner to forward but have had no acknowledgement from them I specifically asked sykes if tea towels were provided was told yes but none were there so had to go out and buy some The only jug that was available was a Pyrex pint measuring jug ,had to buy one for drinks and breakfast table Had to text owner for Wifi password as they had changed suppliers and password and not changed their information in book

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• Zoe - Verified booking

  We had a lovely couple of weeks at Wheal Grey, the property was overall very nice, comfy beds and lots of space, and outside was very peaceful, we even saw a deer on our first day.

  Unfortunately we did have to hoover it ourselves on our first evening, so would assume the floors werent mopped either. Just a couple of things that could have enhanced our stay - the plates in the cupboards are too large for the slimline dishwasher. If you load plates all the way along the bottom, the drainer for the top tray doesn't have space to spin round which took us a few days to realise why things weren't being washed properly. In the end we gave up and handwashed our items. The washing machine cupboard was not that clean so a laundry basket to get your clean washing into would have been handy and a decent airer, the one in the property was falling apart and very unstable. As a family of 4 staying for 2 weeks we had to do a few loads which we found tricky to get dry. Also, the fridge didn't seem to seal very well and the alarm went off quite often as the door wasn't quite shut properly. Despite these points, which will hopefully be helpful for future guests, we would definitely stay here again as we had a lovely time.

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• Nicholas - Verified booking

  We had no hot water for 24 hours on the Tuesday.

  One of our party left a day early because of a leaking roof which although dealt with did keep them up the previous night and spoilt the holiday as they didn't want to stay. A big emphaisis was put on Covid cleaning with STRICT times for check in and check out so improved cleaning could take place but this didn't appear to have been adhered to. On arrival we found four pairs of socks in a drawer and on departure when checking under the beds found a letter dated 2018 and the four outside bins had not been emptied. To be honest we are disappointed that no-one has really been in touch to offer apologies or some form of compensation and would like someone to contact us.

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• C - Verified booking

  Wow. What a wonderful spot Wheal Grey is.

  I'd highly recommend you all visiting Wheal Grey. Central for our destinations in West Cornwall - St Ives, Lands End, Falmouth etc. So High-Spec - a delight. Close to Praa Sands for a sunny day, Penzance, Falmouth, The Lizard etc. Lazy evenings watching the sun go down, in the middle of a World Heritage Site - amazing!! The call of Buzzards overhead and with a family of rabbits close-by. A truly amazing place, with a Cornish Cream Tea awaiting us on arrival!!! Many thanks for everything and for preserving British heritage. Must come back sometime soon. Cheers!!!

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