Holiday Cottages With Hot Tubs In Llanelli

Reviews

What our customers say about their holidays

• Mrs Grindley - Verified booking

  After several emails and phone calls to your company throughout the week regarding our dissatisfactory stay at The Pines, I am emailing to make a formal complaint with the issues we experienced and the lack of resolution. I would like to mention that the bedding and towels were lovely, and we had plenty of hot water throughout the stay. Cleaning - Poor cleaning throughout the property including dust and cobwebs, finding a pizza in the microwave on arrival, old/used coffee pods in the machine. Hot tub - information booklet states the hot tub should be cleaned x3/week. It was not cleaned during our stay. This is a significant health issue, and we now worry the hot tub was not cleaned prior to our stay between guests. Coffee machine - this broke towards the start of our stay and tripped a fuse. We were advised by the company to stand on a plastic bar stool to switch the trip back on. This is an entirely inappropriate suggestion, not knowing the make up or abilities of our group and not taking into account our health and safety. No coffee pods were provided as per the Information booklet. We did eventually receive a new coffee machine, however this was also faulty and leaked water. Dishwasher - this broke towards the start of our stay and was not fixed. Only x2 tea towels and a bathroom hand towel were provided by housekeeping at the start of the stay, and we only received additional materials to wash up with on Thursday after having to request these. We have spent countless hours of our holiday washing up, for 8 people minimum x3 per day. Fridge - faulty, freezing our food despite being at reasonable temperature. This is a food safety issue and subsequently we had to throw food away, we expect the approx cost of this to be at least £200 across the week - including raw and cooked meats, fish, cheeses, dips, milk, fruit/veg, yoghurts etc. A maintenance company attended on Thursday, the issue was not fixed. Games room - no heating, and therefore not usable at certain times of the day due to being so cold. We did not accept the box of chocolates sent by the company, as we quite frankly found this offensive given the amount of issues and lack of resolution we experienced. We have holidayed in self catering properties for many years, and unfortunately this experience has been very disappointing.

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• Carol - Verified booking

  If you need to escape the hustle and bustle Cambriol is the place!

  The owners were extremely welcoming, tea and freshly baked welsh cakes on arrival. Plenty of clean towels and fresh bedding. No details have been left out with this property, it finished off to an excellent standard. By far the best holiday cottage I have ever stayed in. Clean, beautiful and the views from the property down into the valley are fabulous! We booked the property knowing the hot tub was housed instead of the usual cottages that have an outside hot tub. This was by far the best decision we made knowing the changes in the Welsh weather. It was worth every penny. The hot tub was lovely and warm and of the larger size too, with a shower in the hot tub house and amazing views , across the valley and hills, just perfect! Who ever visits Cambriol will not be disappointed!

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• Jessica - Verified booking

  Absolutely stunning cottage, furnished beautifully and very modern.

  The under floor heating is added luxury, we stayed in late January and was lovely and warm. Kitchen has everything you need, and the welsh cakes on arrival went down a treat. We lay in most mornings because the bed is so comfy, but the location is close to Carmarthen and other interesting spots so don’t need to be up at the crack of dawn. The hot tub is huge! Lovely lights and you can play your own music through the speakers via blue tooth. You have plastic glasses to enjoy nice drink there too. If it gets too hot you can open the sliding doors to an amazing view of the countryside. The owner is really lovely, available if we ever needed anything. Can’t believe the luxury we got for the price, would definitely return.

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• Helen - Verified booking

  A truly delightful cottage which has been finished to a very high standard and provides very comfortable accommodation.

  It was spotlessly clean and it had everything we needed for a self catering holiday and more! The location is great for enjoying the peace, quiet and seclusion this property offers whilst being ideally located for exploring this part of Wales. The hot tub is perfect as it is indoors but has french doors and patio doors that you can have open or closed to suit and the views are just glorious! My only regret is that I spent so much time in the hot tub, I didn't get to enjoy the free standing bath... next time! The hosts Helen and Ian are so welcoming and give lots of good advice about local places to visit and eat. Cambriol gets 10/10 from us and we highly recommend to others. Thank you for such a lovely holiday, we will be back :)

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• Andrew - Verified booking

  We've just come back from a 2 week holiday at Cambriol and we've had a fantastic time.

  I don't tend to leave feedback, but this property deserves a review. The owners, Helen and Ian were the most welcoming, friendly, helpful and perfect hosts. We can't fault the cottage in anyway-5*, the hot tub was the best we've ever been in-perfect, the views-wow, the location-central and the friendly donkeys-which our girls absolutely loved. At first I was thinking there wasn't much to do close by, but I was very wrong. Such a variety, for example Botanical Gardens, Tenby beach, Pembrey Country Park, Zip-World (south), Oakwood Theme Park, Monkey Sanctuary, LC swimming pool, Rhosilli Bay, cinema...I can go on, all brilliant places to visit. Highly recommend Cambriol for anyone's stay.

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