Newquay Cottages with Hot Tubs

Reviews

What our customers say about their holidays

• Rachael - Verified booking

  *WOULDN'T STAY AGAIN* The location is great!

  BUT.. A BIG BUT! See other reviews? We can't all be wrong? The house wasn't cleaned properly from previous guests. Again! At this price point of 2-5k a week? You want/expect a sort of luxury. Right? That isn't what we received unfortunately. These are NOT limited to ALL our issues. 2 brown ( poo ? ) stains on a towel I washed my face with. Absolutely vile! I keep replaying it. Why was it there in the first place & not thrown away? I had to use my own beach towel all week. I didn't tell my children or they'd of not used the others. Amongst so many other things I kept to myself. Hairs from other people & bits of toilet roll in the washer and door. I gagged. Plus it smelled. ( it needs sanitised so didn't use ). Coffee maker not working. We have this same one. Dish drainer had actual rust on the entire bottom. I said I wouldn't use it as I didn't want a u.t.i from placing cups on it. Wads of hairs in the Dyson and a dirty container from previous guests. ( didn't use ). No salt in shaker, but leftover salt inside it & still dirty. I wouldn't of used it at this point, but why was it there? Under the sofa & cabinets/drawers had food and bits in them. I.m.o one of the bits looked like a hard booger. Gross! Loads & loads of food/dust/hairs on the floorboards/atop doors and lights. Massive stain on the corner of sofa/chairs furniture and walls throughout. Stain/old mark on the sheets. Again.. Why was it put back on? It was very visible. Closet door didn't open properly & nearly broke from being stuck. Lamp stopped working in one of the bedrooms. Toilet in the downstairs shower room was going to snap off wall after 1 use. Before you come @ me, my husband was a certified plumber. ( didn't use ). Speaking of toilet, one toilet plunger ( didn't check the rest folks sorry as I couldn't stomach it), had water and toilet "bits" still inside it from the last guests. Nice touch. Buzzing noise all night. ( not the sauna ). Had to download Spotify to drown it out. You have nearly no service in the house either, nor can call out inside the house. Even on your 4g. I still don't understand that. Wifi is weak so said Spotify shut off every few. No Freeview for Sky Glass nor can you watch "Sky Glass" Whats the point as others previously also said? A normal t.v would suffice. The sofa smelled of actual man sweat. Why not Febreeze it at the very least? I honestly didn't sit on it as I felt so grossed out. If the state of this place was like this after day 1... Then I just kept thinking... What more is there unseen, ect? It made me feel sick. Am I the one in the wrong to expect better? Than so be it folks. So be it. I'm the one wrong. If you like cleanliness than this house isn't for you. I do expect better. I too have never written a poor review once in my life & dislike even having to do this. I feel I may have skipped this review if Sykes would of rectified my issues in some minimal way, ( have you spoke to Hannah they kept stating? I just kept repeating myself ). But they haven't reached out. So here we are. I do now feel others ( YOU ) & the owner of the property should see and know my honest review. Housekeeping did show up after I wrote my complaint. I did in fact try to ring the numbers given, but with zero answer. Once I finally got through, I went on the balcony to do so. As no service as if the house is nade of steel. I didn't get through. So, I wrote to Sykes. On my holiday. Daily I reckon. Fun! *sarcasm* After the initial few attemps and emails, Hannah the manager as I'm aware, from housekeeping arrived unannounced at NIGHT mind you. I was in the shower and with my poorly little one. Putting me in a quite uncomfortable situation. Asking my husband and myself to "show her the issues." What were the issues? My husband said he was so taken back and caught off gaurd that he barely even listened. He and I also wanted to enjoy our holiday & didn't try to ruin it by discussing issues in front of our children. So, he wasn't aware of all mine, and I his. If that makes sense? Again, it was awkward when she arrived and at night. We are on holiday, poorly children, and very tired. He was people pleasing by nodding & being polite he said. End of. He now in hindsight wished he would of told her to kindly leave. What more was there to do? Unannounced? Clean then & there? It was your housekeepings/managers fault. No? Plus the house needs updating. Clearly that is not housekeepings fault. But 100% the quality of the clean, and hygiene issues. I wasn't about to point it out to her. I find that rude as well. But rather write to Syke instead. I did so the ENTIRE WEEK of my holiday & also took/sent photo's. It exhausted me the back and forth to be perfectly honest. It took time from my holiday & my family. Thanks! Would they have cleaned then & there by chatting to housekeeping? Honestly, still perplexed by that bit. The back & forth of emails to resolve this + all the issues has ruined the holiday like I say & others, so see for yourself. I have recieved nothing than this review after arriving home 1 day ( nearly 2 now ) and nothing has even been attempted to be resolved nor replied to me. Again, the housekeeper showed. But what was I to do with that? Go see her in my poo stained towel? Then to come back and offer a clean? I mean... I wouldn't stay here again sadly. It is soooo unfortunate as it's in a lovely location. My child also said the house was dirty. "From the mouths of babes" they always say folks eh? Nor would I use Sykes again after this first and last time. Such a shame. As other reviews state. I'd stay in a hotel, or Airbnb.

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• Amy - Verified booking

  Our weekend away here was just perfect.

  The cottage is well equipped, with everything you need to hand. Inc all kitchen crockery/utensils/washing up stuff/dishwasher/dishwasher tablets/washing machine/iron/ironing board/kitchen roll/tea towels/ linen/ bath towels... I could go on. We really didn’t need to bring anything with us, just our own toiletries. On arrival there was milk and clotted cream in the fridge, and a basket with scones, bread, jam and tea waiting on the windowsill. Such lovely touches, that we weren’t expecting. The cottage is so homely, with personal items around the home which make you feel welcome Ie beautiful art work, unique lamps and candles. The cottage is a 5 minute walk to the nearest beach, which is just beautiful. We are lunch at ‘The Mermaid’. The food was fantastic, and we would definitely recommend grabbing some lunch there. The cottage was a perfect size for our family of 6, being able to socialise in the living area on the second floor allowed anyone who was sleeping to remain undisturbed downstairs. The owner was easily contactable, really putting us at ease during our stay, as we knew if we needed anything we could contact him. The log fire is just amazing, really makes the cottage cosy and warm. There were plenty of logs left for us at the cottage, but because we wanted to keep it burning for long periods we nipped to Aldi to pick up some more treated logs. A taxi to Newquay town centre took 5 mins and cost £9.50, and we were able to order a take away ‘Indian’ from Newquay that delivered free of charge. We had a really lovely stay and would definitely come back. We will also be recommending this to our family who are looking for a summer holiday vacation. Thank you for letting us stay in your beautiful home.

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• Natalie - Verified booking

  We were sceptical about the property based on previous reviews, but were pleasantly surprised when we arrived.

  The house was clean on appearance, but having 2 young grandchildren with us, we did have to hunt for lost toys under furniture etc throughout the week - and I would say these were not pulled out and hovered under/ dusted for some time! Though this did not impact our stay. I think important for the owners to know. The hot tub is definitely not being maintained properly. We have a hot tub at home. It appeared clean (apart from a few bits of debris/sand which you’d expect) but after just one use , the water started to go stagnant (green and smelly!) on Sunday / Monday. My husband checked and cleaned the filter (it had clearly not been cleaned for a considerable period of time) and we brought some chlorine with us from home (based on previous reviews) so were able to use again the next day! A contact number for the maintenance people or advice in the property booklet and access to chemicals would be helpful here! Every other property we’ve stayed in send out a maintenance clerk to check the levels at least once during our stay. Again did not impact our stay, but I’m not sure what agreement the owners have but worth checking? Being Christmas and a large family we had a LOT of recycling. We tried to take it to the local recycling centre but as non residents were not permitted to use the facilities. Again some information on where to leave this in the handbook would be helpful here. Other than these few things, the house was well decorated with lovely furniture, and kitchen had everything we needed. Great location!

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• Darren - Verified booking

  The property is in a great location, but sadly let down by a few things.

  It's situated in a quiet road, within walking distance to the pub and beach, it's very secluded with the back garden backing onto fields and you can just about see the sea from the bedroom windows. But there are a few things that need addressing which you can see from other peoples comments this year. The property for us was clean, apart from the hot tub which we're not sure was emptied before our arrival. We arrived just after 3pm and it was already at 40 degrees so from the previous checkout at 10am that is very quick to get it up to temperature. There were scum marks around two of the headrests which we cleaned ourselves but over the week the whole tub started to look dirty and you could clearly see where I had drawn lines in it. I would query the chemical levels and certainly nobody came back to check it during our stay. The hot tap in the kitchen definitely doesn't work, we could only get cold water out of it and then we noticed a big puddle from the unit in the cupboard underneath the sink so stopped using it and used the kettle instead. And the rubbish bin was completely full when we arrived, we put the bin out as requested but it wasn't collected so we had to leave all our rubbish in a bag in the utility. The owner has responded and addressed comments throughout the year which is good and I think if they give it some love over the winter and make it feel a bit more homely then it could be great. We would consider it again but only once the scores & comments have improved.

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• Darren - Verified booking

  The bed in the small room needed to be slightly bigger but I appreciate that space in that room probably wouldn’t accommodate.

  However, if the apartment is advertised as 4 bedrooms and 4 adult couples are staying it isn’t ideal. We had 3 adult couples and a single adult so put the single adult in the double and a couple in the twin, which wasn’t ideal but acceptable to us. Could a bigger double bed be put in the twin room and just a single bed be put in the small room which currently houses a small double? Also there wasn’t anywhere to put clothes or hang them in the small room which was really frustrating. Again, space would be an issue for furniture possibly but just to have some hooks on the wall and a mirror would have been nice. We also felt the Lounge needed another large sofa to accommodate 7 adults - there is certainly enough space. To hire the property isn’t cheap and I just felt that it was slightly lacking in comfort for the price in relation to the size of the number of adults staying. There was also an issue with noise being generated by the hot tub motor which I tried to address with Sykes on the first day we were there but although I spoke to James and was told I would get a call back after he spoke to the owner I unfortunately didn’t. I do appreciate that the property has only just opened for business and that there may well be little issues that crop up and I also want to stress that we did think that overall the property was very nice and in a fantastic location. It just needs to offer a little more comfort for the price.

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