Holiday Cottages With Hot Tubs In Staithes

Reviews

What our customers say about their holidays

• Amanda - Verified booking

  For Mike - the owner and Skyes Cottages Last week we spoke about the house and when asked about the poor reviews regarding cleaning etc, you said 'you can't please everyone'.

  I'm sorry but for a house costing 3K to rent for a week this one isnt okay for anyone. It's very dirty and many things are actually broken. Some are even dangerous, i.e. stair gates. Stair gates - Neither stair gate is fit for purpose and if used, could actually cause harm to a child. One is using an allen key in the locking mechanism to keep it closed, which can easily be taken out while the other simply doesn't close and hold. One push and the door would be open, child down the stairs. Both should be thrown away. Replacment cost £20?? The house is beyond dirty. Having met the cleaning team of two on our last day I'm not surprised. How can two people clean a whole house in 5 hours. However that's not our problem and shouldnt be an issue for any renter. The staircase hasn't been cleaned in forever. We had to buy slippers to use inside the house as socks were filthy from this floor. The main areas were clean but shower cubicles, mirrors, round toilets, corners were grubby and some areas, just plain dirty. Plumbing system - The plumbing cant operate with more than one shower running. freezing people or burning them if other taps are running. We had to shower in rotation - not funny for 12 people! The bath in the main bathroom leaked water onto the floor. The edging to step up to the bath is hanging off. Shower in the same bathroom is actually broken - only hanging by one hinge. The door handle is also broken. The bath side is broken in the ensuite room above the smaller sitting room. Has sharp edges and the main shower head doesnt work at all and the water temperature gauge on the shower is broken off so it's hard to change the temperature. The shower hose has black mould/rust on it. The toilet roll holder is broken. Ovens - Next to useless. The temperature doesnt change no matter where you put the dial. The ignitor does not work consistently in the main kitchen oven causing gas to disperse while you try to light it. The seals on both ovens do not seal and heat is lost constantly. Making them very difficult to use and supper time stressful when you need to feed people. One oven even blew out while cooking leaving gas flowing but no flame. Luckily it was spotted. There doesnt appear to be any carbon monoxide monitors near either oven. Smoke detectors - the oven fiasco led us to look for smoke detectors and we found two - both very old. Thank goodness we didnt need to test them. Seems very few in such a big house. Hot tub - You said someone would be in every day to check the hot tub but we spent some full days at the house without a visit. By Thursday there was grey foam on the top of the water, which we looked up to find that it's caused by an imbalance of PH - which basically confirms no one has checked it. The shower plug in the hot tub room was blocked so couldn't be used. Bins - the bins were full when we arrived. We recycled what we could by taking it elsewhere. Kitchen equipment - has been mentioned in previous reviews - Blunt knives, toasters that don't work. The least of our concern ultimately but even so. I think a renter should expect working equipment. Cost of a toaster - £50? Beds - so many complaints about the state of the beds. Bedrooms above the main sitting room had the worst mattresses with springs clearly visible. Apart from the discomfort it caused, the noise from the twangy springs kept waking the occupants awake. Single beds were also a problem - twangy mattresses and even a bolt had fallen out from one of the beds. One of the bedroom doors didnt even close. We stripped the beds when we left and I'm surprised your housekeeper hasn't thrown the quilts out. Grim is how I would describe them. Pillows equally minging. Air hockey game / pool table Nice features but .. air hockey didnt work. It was balanced on two of the four broken legs to keep it standing up. We managed to fix the plug. The pool table pockets were broken. I think your photos of the house reflect the house but I would suggest you try viewing it. We took photos and videos should you wish to see the evidence of those things mentioned. I dont think any of these points are petty. In fact I could make many more. I did message you on Wednesday night and try to speak to Sykes but neither were successful. Not that I thought for one minute you would take any notice Mike. The reviews speak for themselves. Same things mentioned over and over again. Unfortunately the holiday home memories this year are negative, This is the worst house we have ever rented. How Sykes gives you 4 ticks is beyond me. I will be be posting reviews on this property. It may be too late for us but it might stop someone else having a stressful holiday.

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• Wendy - Verified booking

  Cliff House was very nice & welcoming.

  The kitchen was very well equipped, however rather than a Dishwasher we felt a Washing Machine & washing line in the garden are a must & this addition should maybe looked into as this would make it perfect. Generally the house was very clean, however more attention to detail needs to be made to bedding as in bunk beds there were small black hairs on the inside sheets, and the person staying in that room actually refused to sleep inside the bed, we tried calling the point of contact number during our stay several times to report this but each time no answer. Hot Tub was very nice & relaxing. The only thing that spoilt our holiday is a couple of days before leaving we noticed the back garden was soaking wet & there was raw sewerage coming up from the manhole cover, this was obv a big health & safety concern and especially worrying as our young dog had been out there when we discovered the problem & we then worried we might have a poorly dog who needed Veterinary attention. Again we tried several times to contact the phone no. on point of contact & also the owners mobile no. to report this ASAP. All to no avail so had to contact Sykes Holiday Cottages who I have to say did get hold of the owner who then gave permission for them to contact Drain company who came out to attend later that day, obv this interfered with our days plans as although we left back gate unlocked for access the Drain company called me direct for some reason as seemed to be under the impression I was the owner of the property. He did tell us that he had attended the property a couple of times before for the same problem & that the owner had previously tried to unblock the Drain himself as they found pieces of rope in the Drain system, so obv there is a problem which needs sorting properly ASAP. The same Drain company woke me up early with a phone call to my mobile 4 days after our return home ( today ) telling me they had found a big blockage at MY property, once again I relayed that it is a Holiday Let House & I am not the owner!! Whilst we appreciate that problems can occur it was clearly evident by what the Drain guy told us that this is an ongoing problem and the House should not be let out to ppl until this is fully resolved.

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• Dee - Verified booking

  A really enjoyable 4 night stay.

  .. The owner couldn't have been more helpful, both in the run up to our arrival and while we were there (we couldn't figure the heating out!). All very easily resolved - fast and smooth. Cliff House is extremely well-equipped, and very comfortable. It was spotlessly clean and the welcome hamper was a really lovely touch. The beds are comfortable - not too soft, not too hard - and the bed linen soft and fluffy. The central heating is great and gets the house really warm - always a worry in a holiday cottage at this time of year - and we lit the stove every evening. The teens loved the hot tub. The cottage is about 4 houses away from a local shop that sells everything you'd need in a pinch - though at a price premium - while there's a massive Asda, Aldi (and McDonalds!) a 5 minute drive away in Skelton. Loftus itself is... pretty, but not touristy. Which was fine with us. We visited Whitby, Staithes, Saltburn and Skinningrove Beach - which is a must, you can walk from the cottage (15 minutes) but we drove on our way back from Staithes. It's a truly lovely beach. I would highly recommend this cottage and would love to return to visit all of the above places again, on a warm dry day. The weather wasn't kind to us but we had a great break anyway. Tiny improvements - a second bin in the kitchen for recycling, and hooks in the bedrooms for dressing gowns, which we wouldn't usually take on a short break, but hot tub! But honestly, the place has everything you need.

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• Theresa - Verified booking

  A lovely cottage in the perfect location.

  Very well-appointed and comfortable. It kept its rustic charms whilst still been modern in terms of appliances, facillities and features. The cottage's position overlooking the hillside and valley is used very advantageously in the design and it provides a wonderful backdrop both physically and as a view from the windows. We loved dining outside and overlooking these views. We had a couple of issues over patchy wi-fi connection, unavoidable I guess given the relative remoteness of the location, but they were always sorted quickly and without fuss and I suspect if we'd had any other issues that would've been the case also. The driveway is a little steep and difficult to negoiate in places and if you ever able to be in a position to change this I think it would serve the overall experience of the cottage well. One other thing that occured but didn't actually come into play whilst we were there, is the proximity of the two cottages on site to each other, with regards to privacy especially when outside. The other cottage was empty when we were there so it didn't apply, but we felt had it been occupied it would have prohibited us slightly in enjoying the outside and the garden as there was not enough of a fence seperating the two and not everybody is comfortable in sharing what is essentially a communal space with total strangers. We loved our stay at the cottage and can not speak highly enough of it.

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• Holly - Verified booking

  A lovely break away at a beautiful place.

  Denise & Chris were so welcoming & very helpful. Meadowsweet is a renovated grain barn and it was just fab! Lovely seeing the chickens wandering round, alongside lots of pheasants and lovely Casper the dog and Gaz the cat! The driveway is quite lengthy with potholes as previous guests have also mentioned, and steep in places too, so just go very steady up & down. We also struggled to find the cottage via the directions, but stopped at Goathland post office who pointed us in the right direction (back to Goathland Church from the post office and then right at the mini roundabout past the Mallyan Spout Hotel and follow the road quite a good while, then Murkside Cottages eventually on your right, just past a forest). All in all a really lovely stay, the place was just beautiful (beds so comfy too!) and scenery was stunning, lovely to wake up to each morning and could see the steam train in the valley too at certain times of the day. We were also not far from a lovely little village called Egton which had a great little pub called The Witching Post Inn. We recommend! Thanks again for a lovely stay!

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