Pickering Holiday Cottages

Reviews

What our customers say about their holidays

• Ben - Verified booking

  Very clean very nice caravan Problem with waste made it a very smelly stay unfortunately Residents on site are a law to themselves no bbqs allowed yet all the long term touring vans and carvans hve then and where using them.

  Only one car allowed even though the lower portion of the park was empty and two caravans we noticed had multiple cars.. and we booked for three people working away with ££££ worth of tools having to be left in the back of a van next to a big layby with no lighting and very easy to break into on the aide of the a64 No waste bins on site luckily we were able to take them and dispose of them at our work Place. The guy working with us had a dog and he jumped the decking on the first day, there where also no signs anywhere regarding dogs to be kept on leads and as one of us booked on behalf of us all we never got the emails he did stating that, accidents happen and was made sure it didnt happen again. We got a personal call off the owner of the caravan we where staying in saying people(lady in bottom caravan, very rude and no manners mouth like a troth) moning about a dog being off the lead found that abit rude at 9.30pm whilst all trying relax And saying rhe dog was left on own barking witch was not the case as one chap fell Off the ladder on the first day and was bed bound for a week we stayed, we felt interrogated and the chap layed up said the next day after the call the groundsman was found lurking around the van and knocked the door after being told prior there is a chap there 24/7 layed up This shouldnt happen if you are coming away to relax and enjoy a holiday lucky for us all we where there on a working week. Grounds are very clean as was the caravan itself bar the smell witch os due to a waste issue Outside of the van not the caravan itself Lovely welcome gift in the way of a bottle of wine and dog treats wrapped in a bow Water pressure is very good. We ran out of gas the evening before we left wasnt ideal when three guys needed shower but again that cannot be helped Lady in reception very nice very friendly and helpful allways smiling that goes a long way. Bar was not open all week and not one local for a couple of miles. Would we stay again no not for work or a holiday based on the fact of someone snooping around the van and calls from the actual caravan owner at 9.30 at night we stay away regularly and have never had this

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• Danielle - Verified booking

  Sykes Staff have been nothing but friendly and accommodating, they were not to fault for our unsatisfactory stay.

  The property however had dust webs left in corners (despite cleaners) and offered no QR code/Covid guidelines, no antibacterial hand wash or sanitiser (good job we took our own). We were greeted by a wasps nest by the front door obviously using the property’s roof. The door with its large double glass windows offered no privacy from passers by using the shared drive and communal laundry room given the fact the shower and toilet were right behind it which resulted in us having to hang a towel over the door. The pictures of the garden were misleading. It clearly shows a grass area which had been cordoned off and belonged to another property which only left the stoned area you see in the pictures which would have been fantastic if it weren’t for the fact they are not friendly to the paws of our fury friends which meant our pet friendly get away wasn’t in fact so pet friendly at all and his off lead play time went out the window. The directions to the property are not clear, even using ‘what four words’ we had difficulty. In the end we were forced to contact Sykes which then had to contact the owners who added another couple of steps to the directions. Frankly if it weren’t for the fact we had to rely on a family member for travel and our signal was so spotty we never would have stayed.

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• Vanessa - Verified booking

  I stayed in Brookleigh last week and I was absolutely disgusted at what I saw.

  The house was very very dirty and Dusty in every room. The bedroom room furniture in one double room was appalling, it was old dirty and smelly, the bed was so old with thick dust under it, the rug was old and like a rag. The bathroom was disgusting, bath scratched, dirty and smelly. Windows through out the house were filthy. The hoover full of dirt to the top, hair all wrapped around the brush head, that hadn't been used for months.My husband had to clean it all out so we could use it to clean the place up. The back garden was awful , very dangerous and boxes of rubbish laying about that hadn't been put out for the dustbin collection for weeks, wheelie bins outside were full when we arrived and smelt really bad. I have stayed in hundreds off cottages but none in this condition before. I personally think it needs one hell of a deep clean. Where the cottage is situated is brilliant and looks lovely until you walk through the door. We couldn't open any of the windows because they had been painted over so you couldn't open them. I hope that this will be looked into and that you will get back to me. I know that people had complained about the cottage as we were told my people in the actual village. We paid good money to stay there and we were so disappointed.

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• Martyn - Verified booking

  Hutton le Hole was again the perfect venue for our holiday.

  Beautiful village, lovely people. Brookleigh cottage however didn't offer such a good experience. On our sixth stay there issues arose again which have been mentioned in previous feedback. On arrival we were unable to park at the cottage and had to wait for people to return to their vehicles before we could unpack our cars. This happened on several occasions during the week. Maybe better signage would help. The cottage is still very tired and in need of upgrading. The covers on the sofas are badly stained and we were pleased we brought our own throws to cover them. The bath and shower curtain are particularly grubby and off putting. Most concerning were the two occasions when the electricity supply to the cottage failed and we were unable to locate the fault on the fuse box. Calls to the emergency numbers went to voicemail and attempts to call us back failed as the village has no mobile coverage. Could a landline not be available for emergencies? Less important things that we have mentioned before about beds being uncomfortable and bedding being torn have not changed. Sadly our ideal holiday cottage turned out to be a bit of a nightmare this time.

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• Kathryn - Verified booking

  The hot tub made the house and was fabulous!

  Excellent value for money. Site staff very friendly. Be aware if you are attracted to this property as it is a bungalow there are steps - particularly a step down into the kitchen. It was really cold when we arrived but warmed up quickly. Heating is very efficient. Shame there was no welcome box - not even a pint of milk, luckily (after our last experience.. where there wasn't even a tea bag in the property) we were prepared! Kitchen equipment is very basic and could do with more utensils - such as scissors, fruit bowl, more mugs. Beds all comfy and the dressing gowns are a nice touch and lovely quality towels. The ensuite bedroom / bathroom is very compact with a very narrow entrance. More furniture in bedrooms, such as a chair for clothing would be good plus a few homely touches. Some of the facilities need a bit of TLC, my son was certain the bathroom light switch would fall off, twin bedroom radiator doesn't work - sign on it and there is no head on the electric shower. Hooks on doors would be useful too and less harsh lighing.

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