Richmond Holiday Cottages

Reviews

What our customers say about their holidays

• Angrla - Verified booking

  We can’t recommend Bay tree cottage highly enough!

  Having stayed in Richmond before, in a lovely cottage that didn’t have vehicular access, I was particularly looking for one that had parking available with no time limit. Bay tree cottage fitted the bill, free parking was available for two vehicles around the Green on a first come first served basis. There is also a car park just at the end of the Green, but we didn’t need to use it. The cottage itself is very well appointed, and had everything we needed and more! It was lovely and clean and had comfortable beds. The furnishings were high quality and in good condition, and the cottage was lovely and warm. Wood and kindling were left for the wood burner, I used it twice in the evenings, and found it to be very easy to light and quick to get hot. We had vehicle problems on our journey to the cottage, Ian was very helpful and recommended his usual garage to us for repair. We have never before had such attentive hosts, we were asked before our arrival, which wine we preferred for our complimentary welcome pack. And received a text en route, to notify us the cottage was ready for us ahead of the 3pm arrival time. Ian also text once we had settled in to ask if there were any problems (there weren’t) and said to let him know if we had any issues with the cottage. Thank you Ian and Karen, for your attention to detail, pride in your cottage, and for going above and beyond any other hosts we have ever had! Best wishes Angie and Warren

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• Angela - Verified booking

  We have had an amazing holiday at The Arches it really will be top of our list of Happy places to visit again very soon.

  The Arches is so spacious but cosy at the same time. We are a family of 6 adults and a 21 month old toddler also we have 3 border terriers but we all had our own space to chill and unwind. The decor and soft furnishings are amazing and of the highest quality. The kitchen is so well equipped with the bonus of a washing machine, dish washer and large fridge with a large freezer. All of our beds were so comfy and it was lovely to be awakened by the cockerels morning singing. The farmers and their family included us as they went about their daily work, we and loved seeing all the farm animals especially the puppies and the piglets not forgetting the sheep chickens cockerels sheepdogs and cats. The Arches is absolutely spectacular and we can’t fault it at all we have all arrived home with lots of ideas for home decor although ours won’t look a patch on The Arches as the beams and other original features are amazing. The perfect find for us. An excellent base to visit the Yorkshire National Park, Richmond, Harrogate,Barnard Castle , Layburn, Hawes and The Lakes. Thank you to the owners Angela and Graham for having us stay and being so approachable and contactable it was much appreciated. So if your thinking of booking don’t hesitate as you won’t be disappointed please leave space for us to return though. The Best Family xx

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• Jackie - Verified booking

  Had a lovely week in the perfect Bay Tree Cottage.

  Set in a pretty and historic location , very close to the river Swale and below the beautiful Richmond castle. The lively and interesting town was a short walk away but the area around the cottage was tranquil. The cottage was warm , welcoming and stylish with everything you need for a self catering break away from it all. The beds were comfortable and we slept really well. We walked from the cottage with the Swale as a guide in both directions and had a daily visit to the falls . Richmond itself is a delight with a sense of time standing still in the very best ways. Brilliant places to eat , lovely shops and we found the local people to be very friendly. The cottage provided a great base for trips further afield and Barnard Castle and High Force are a must to visit as well as the beautiful Middleham with its horse racing stables and country pubs. Some holiday cottages have that bit more and feel like a retreat from the 9-5 and Bay Tree definitely had that vibe. The hosts were super helpful and friendly and very generous in providing extras to make the holiday. They are surely very proud of Bay Tree Cottage ,we did not want to leave .

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• Paul - Verified booking

  On arrival at the cottage, we discovered it hadn't been cleaned from the previous renter, several days earlier.

  It had dirty towels and bedding lying around with a rancid smell. We contact owner via mobile number provided, who firstly said Sykes hadn't sent him the booking, booked in March, followed by why don't we just go home and get a refund from Sykes. Ad we'd travelled with our dog, we thought it better to get this resolved, as travelling again so soon would up set the dog. Within about 40 minutes a lovely lady turned up to clean the cottage, but it was a bigger job than she first expected as the fridge was in a shocking, as was the bathroom and oven. As the cleaner said, she'd visited other cottages on site earlier that day to clean but had never cleaned this one. Nearly 2 hours later we were aeventually able to move our things in, and begin our little relaxing break. The garden is secure for dogs and the site itself is very relaxed and safe to walk around. The cottage needs a good revamp, the wet room needs sorted as black mould on silicon never looks good. Major concern was the smoke alarms didn't work, we know this as we burnt something and they never went off.

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• Gary - Verified booking

  We enjoyed our stay and generally the house is well stocked, in a relatively small space, and in good order apart from the things listed below, and in a good location for the town centre.

  There are a few things which could be improved. The main thing for me was a persistent unpleasant smell, which seemed to be worst in the cinema room, but I couldn't pin point it. We didn't find any instructions for anything; it would be especially useful to have instructions for each TV as they all rely on internet access (no aerial/Freeview) and they all worked differently, i.e. which button(s) to press to get the required apps active. Eventually we worked them out but it was confusing and some non-technically minded people could struggle with them. The heating wasn't on when we arrived as the thermostat was placed close to an electric radiator (it was warm in that area but nowhere else). Other things are general wear & tear - the bin doesn't close, hallway radiator valve is broken, some bedroom drawer handles broken, washing machine is very noisy - like an aircraft! (And again no instructions.)

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