Lodges & Log Cabins in Rutland with Hot Tubs

Reviews

What our customers say about their holidays

• Kayleigh - Verified booking

  Unfortunately I am extremely disappointed and I would like somebody to please contact regarding our stay and I would like a refund the price we paid for the service and facilities we received is appalling.

  Firstly we arrive at 3pm to check in was told not ready was just doing the hot tub will bring keys over to car when done left to sit in a car for 20 minutes unacceptable when checking clearly states checking from 3 pm, you expect your lodge to be ready to check in at that time especially when you have paid £447 for two nights and check out is 10am leaving plenty of time to make sure ready for next people . The gentleman that came to the car with no apology was extremely rude said well he had other people to check in as well. The customer service from whom I am told is the owner was applauding. The weekend of our stay was hot weather but the lodge was simply unbearable. The heat inside the lodge was unbearable. The first night none of us was able to sleep or rest. In the morning we had to call at 8am straight away for assistance we then realised the under floor heating was on and was on full in the bathroom and ensuite. The radiators were so hot you could not touch them. The thermometer stated it was 29° in there. The same gentleman who checked us in walked through the door and said o my gosh wow it is really hot let me turn it off and turned all heating off which I cannot understand why was on in over 20° heat. Myself my husband and my two year old little girl had no sleep at all that first night completely ruining our stay and us being exhausted.The cleanliness which I have photographic evidence of shows that lodge has not been cleaned thoroughly for a long time and was extremely dirty and dusty there are also glass top protectors on all wooden furniture coffee table etc which are movable easily movable with a light touch slide off tables. This is certainly not toddler friendly and very dangerous overall, unfortunately our experience of our expensive weekend stay we left with complete disappointment and will be sure not to return again. I would greatly appreciate it if someone from Sykecottages could contact regarding my complaint. Thank you

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• Hayley - Verified booking

  Very happy with the lodge, lovely and spacious, very clean, cannot fault it.

  However, not so happy with the customer service at the lodge. Asked to pay for a late check out and the staff agreed but said we didn't need to pay we could check out late the following day. Then had a call at 9am to say we had to leave we there had been a booking for the lodge. So had to rush around and leave although I offered to pay for the extra time or even an extra night but this was declined. I visited the office to be met by very rude staff who just made me feel like I wanted to pack up and leave and not return, and even had me in tears they were so rude. We packed everything up and just as we were leaving the owner arrived to say the booking had been cancelled and we could stay until the afternoon but by this time we just wanted to get out of there! A real shame as we had such a great time and the last day was completely ruined. Also the hot tub guy needs some water training, or a little better customer service, hasn't got the time to explain how to set the temperature etc just tells you it has to stay on 40°c which can be dangerous for some with heart conditions or pregnant women etc. Water also isn't sanitised to begin with which should be happening although it was very clean and brand new water it should still be shocked and left for 24 hours before use. Would have loved to come back and probably would have returned a number of times a year as it's so reasonably priced but unfortunately the staff have put me off, definitely need some customer service training and maybe next time try and keep the paying guests you already have happy, instead of renting their lodge out for more money and kicking them out at 9am!

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• James - Verified booking

  Lovely place to stay with a private decking/patio area with hot tub, comfortable chairs and lounger.

  Perfect for good weather. Some concerns about fire safety .. there is an internal wood burner, a big fire pit on the wood decking (and what looked like another fire pit in the middle of a coffee table on the decking). The hot-tub is also wood-fire heated. With careful use these should be fine but it only takes a moment for a kid to become over-excited or a spark to land in the wrong place. I'd have liked to have seen a fire extinguisher in the kitchen at least. The lodge is really great inside - beautifully equipped. However, could we please have the instruction manuals for the dishwasher and air fryer? And could we have some oven gloves please? A visitor info pack would mean it'd not be necessary to explain the hot-tub use/buttons and could also include the Wifi password. The property is within close proximity of a rail track (Stamford to Oakham) - some may like to be made aware of that as trains (quite noisy) seem to be every 20 mins or so and run quite late into the night. The general description may need a bit of an update - the bath isn't P-shaped (so what?) and the 'communal freshwater dipping area' isn't actually a thing. Would recommend to those wanting a private and relaxing break as there's plenty to explore and do around Oakham and the Rutland Water area.

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• Katrina - Verified booking

  Firstly please let me apologise as I had completed the feedback form in the lodge but then accidentally packed it.

  What a wonderful stay my family and I had. From the minute we arrived with the lovely touch of the Prosecco, eggs and condiments and the radio playing it instantly felt like home. Everywhere was clean and we could not wait to get in to the hot tub. We all slept extremely well and felt the beds were super comfy, we did forget to check what mattress it was on the double bed so if you are able to tell us that would be fab. Plenty of towels, and bathrobes for our use. We thought all the white goods worked extremely well from the dishwasher to the washing machine. The hot tub was great and we enjoyed a daily dip. We would definitely recommend staying again and if there is a way we can book direct I would be keen to know if possible. Points to note which are no way a negative but nice to know so they can be sorted. The light above the sink in the main bathroom did not work and also one light in the en suite. The room with the 2 single beds the door is very squeaky and so is the front and back doors. There was also an ants nest in the utility cupboard but it did not effect our stay. It would be nice to have a lamp of some sort in the living room for the evenings. But we still had a truly wonderful stay and would highly recommend. Thankyou so much.

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• Malley - Verified booking

  Rowen lodge was fantastic and just what we wanted/ needed.

  Everyone we spoke to was more than happy to help and so friendly! The facilities In the lodge were better than we could have thought. We really really loved the heated flooring, many bonus points. There was everything you needed to cook i.e. pots pans, cutlery. MY partner had 1 comment of maybe include more than 1 frying pan. However, didn't affect our stay plus who really cooks that much aha. The swimming pool was a great addition, but do bear in mind it is chilly water. Again, will not effect your time. THE HOTTUB IS THE BEST THING! Of an evening laying the in hot tub looking up at the stars was so beautiful. We will 100% be booking to come back in warmer weather. The local villages were so peaceful and beautiful to explore. Would highly recommend. They also have a park onsite with camping spaces and motorhome hook ups. We didn't try but a couple times a week there is a café open which seemed to have a great menu and prices.

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