Lodges & Log Cabins With Hot Tubs In South Cornwall

Reviews

What our customers say about their holidays

• Ian - Verified booking

  Firstly we would like to say that the setting and site is absolutely lovely and peaceful and that the lodge generally is very nice and also well equipped.

  Sadly however, what could have been a fantastic 4 night break was let down by what appeared to be a total lack of attention to detail. One of the key factors for us in choosing a lodge is a hot tub. Unfortunately we were met with a virtually cold tub and after several visits to reception the matter was finally sorted such that it was just under 24 hours after our arrival that the hot tub became usable meaning that this key facility was absent for 25% of our stay. The cleanliness was not as good as we have seen at other lodge sites we have stayed at. Much of the cutlery was dirty and had to be rewashed, the kitchen surfaces were very sticky and it seemed the cleaners had done very little cleaning - they had even failed to see a pair of socks lying in the middle of the bedroom floor!! The foam cushions on the outside seating had all been left out in the rain and were therefore totally unusable so, in conjunction with the hot tub issue, this meant that our outdoor space was basically unusable for much of the time which was extremely disappointing.This was reported shortly after arrival but we were told nothing could be done. The plug in the ensuite bathroom wash basin wouldn't stay down rendering it useless. It was reported but never fixed. On more subjective matters, which are preferences and observations rather than complaints, we found the mattress on the double bed to be very uncomfortable. We can see from previous feedbacks that this has been mentioned before but seemingly never addressed. The main bedroom also has a skylight with a blind that seemed to be stuck part way across (and beyond reach) that meant that by about 5 am the bedroom was drenched in daylight making sleep very difficult. Finally the site reception never seems to be open at the advertised times - a complaint echoed by several other people queuing outside at the same time as us and when we phoned the number given it remained unanswered which was very frustrating.

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• Marek - Verified booking

  Have very mixed impressions after our week long stay.

  Many things were great: the park, the hot tub, the fact that other dogs were on lead, the lodge itself. However housekeeping and maintenance was erratic and inconsistent: we had to clean black mould in the ensuite bathroom before we dared to use a shower, there was black mould on the ceiling in both bathrooms and our car park became a puddle after rain. It was very difiicult to pack our stuff in a car while wading through ankle deep mud on the day of departure. I reported the bathroom issue on the 2nd day of our stay and said that wr needed to use a shower after using a hot tub, so I cleaned it. I also asked for a different hoover as one in property was overfilled and smelled unfresh, and a dustpan to be able to clean around the fire. None of my requests were actioned. I heard an apology for mould, but there was no real follow up on other things. In overall we are not sure if we are going to be back. The lodge has a lot of potential and it is a great shame that it is not looked after properly. Hot tub was excellent, hot on arrival and monitored daily. I believe it is maintained by an external contractor. Also some things in the lodge were broked: the kitchen recycling bin had a broken lid and a lounge radiator valve was detached! One of the sofas still needs attention as mentioned in a previous review. We paid just under £500 for a week, does this jusify poor state of the lodge and lack of staff attention? Perhaps things are let slip in quieter season. Only giving 2 points for maintenance for the hot tub. Really disappointed with customer service and poor level of cleanliness. The welcome pack was nice, but not enough for a week stay, we had to buy a lot of household products ourselves.

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• Craig - Verified booking

  I've been staying here in various stone rush lake side propertys over the last 8 years.

  As I said Last year some of these property's are on the decline had problems with builders last year ect with property problems not as good at when I first started staying here. I love the location pracefull tranquil lodges squirrels, birds with stream out back. I stayed in number s14 this time wasn't very clean dirty floors with viable areas of mold. The property had a strange smell on arrival and was more apparent round the sink area. The shower tray and toilet had visable signs of a leak and some of the thermostats on the rads were actually broken and some did not work as they should. The oven when fired up had a bad smell due to not being cleaned propely if not at all very simler problems to last year that were reported. There vas no dust pan and brush so I brought a cheap one and left it there as there was only a sweeping brush. I know all these lodges have the basics and more every one does and they should all be checked and replaced as and when nessesery you shouldn't have to ask. The over all experience with all the lodges is fantastic but the small things do matter as well as every thing should work and be there. The hot tub maintenance is spot on someone comes round every day checks levels ect and makes sure the waters all good to go. The last few years I've really noticed the decline in property maintenance and the lovley attention to detail is no longer there. The old mill is nice and staff are really polite and very helpful.

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• Neil - Verified booking

  On arrival the kitchen surfaces were sticky, the kitchen pans needed additional cleaning before use, thick dust on the blinds, hair and dust on the floor, and there was poo in the toilet from a previous occupant!

  Underneath the lovely robes provided, the door was covered in mould. The reason it may not have been hoovered during the previous stay, the hoover was blocked! Did the best we could with a dust pan and brush when it was our turn to leave, but do not think brushing floors by hand enhances the holiday experience. The sofas look lovely but one of them had zero support, the base was worn on it, effectively limiting the four of us to fighting over a two seater sofa. The handle on the master bedroom's wardrobe was hanging off, a really easy fix, if only I'd taken a screwdriver with us on holiday! We bought more clothing hangers as 1-2 per person is not enough for a week long stay, left them in the lodge so hope other people get the use of them. Thought the box of essentials provided was a nice touch and quite useful. The LG TV was awesome, so many options for using apps like netflix, disney etc, good choice ket our teenagers occupied. There are dvd's in the place but no dvd player to play them on? Hot tub was one of the main reasons for booking and was excellent. The park itself is quiet and relaxing and the outdoor areas are really well maintained. Overall we had a good break but it could have been awesome with just the minor details attended to and a deep clean in between stays.

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• Jill - Verified booking

  We had a great time here, the lodge was the one on the end of a row, felt like you were in a treehouse with the trees outside the decking.

  We arrived early and decided to have a drink in the bar, sat outside on the decking overlooking the pond, very peaceful and lucky for us the sun was out and we had some ducklings come around the pond to watch. We headed down to the lodge after this, easy access to the lodge and was pleasantly surprised with the size once inside of the lodge.bedrooms were roomy, very soft mattresses. We ordered some food for collection, this was done via email as there is no phone signal at all, WiFi was great though, so phone calls home done via WiFi. Side note, the burger was the best I've had for some time,highly recommend getting this. The menu for the rest of the week wasn't to our liking, alot of fish, but we were out and about anyway. So much to see on the doorstep with walks. The rescue / zoo was a good day out. The lost gardens of heligan is a must see. Back to the lodge. Unfortunately there was quite alot of marks on the floor, walls and cupboards. There was a black mildew around the kitchen sink, not the best design of sink, But must stress this did not detract from our stay, we had a great time. The hot tub was great to relax in after being out all day, a bit too hot on first day but was sorted straight away on asking maintenence the next morning. Will definitely be booking in the future.

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